Bitcoincasino.io - Player's winnings have been confiscated.

Went to cash out pending after several hours. Seems like that are doing sketchy things.

Hello Jerry,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bitcoincasino.io. Allow me to ask you a few more question as the case seems to be not yet completly clarified.

Are you verified in the casino? Is this your first withdrawal request? Have you used any deposit or no deposit bonus in the casino? If yes, did you finish the wagering requirement?

Also please note that withdrawals may take up to 14 days, sometimes even more. If you are not yet verified, it is impossible to receive your winnings only in a few hours.

I would really recommend you to verify yourself first (if you are not yet) and to wait at least 14 days for the withdrawal to arrive.

Regards,

Nick

Casino.guru

Dear Jerry,

We haven't hear from you in a while. Please note that if we won't get any respond within the next 7 days, your complaint will be rejected.

The casino took my entire balance and claimed during the promotional period I made too large of bets. When asked to show me they could not probe that the large bets were made under the promotional period.......they took every dollar from my account. They would not even allow me to keep my original funds or offer me a bonus. These guys are crooks

They told me my money would be paid for 3 days before screwing me

I bought a bonus buy which they had no restrictions on doing so and because of this they say I exceeded the limit

I was told I was going to be paid for 3 days they lied

Thank you Jerry for providing additional information regarding the case. I will now forward your complaint to my colleague Andrej who will be assisting you from now on.

Wish you best luck.

Regards,

Nick

Dear Jerry,

I’m sorry to hear about your bad experience. I’ll contact the casino team and see if I can help.

I would like to invite Bitcoincasino.io to join this conversation.

Dear Bitcoincasino.io team,

Please provide the relevant game history and any other relevant evidence to prove your claims. You can forward the information to my e-mail address andrej.p@casino.guru (or post it here).

We would like to ask Bitcoincasino.io to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Casino Guru Team,

We want to describe the situation from our side. The player has got first deposit bonus and had max bet breach while playing with this bonus. For instance, allowed max bet with an active bonus is 0.0005 BTC while this player has made a bet equal to 0.0023 BTC. Maximum bet rule is clearly stated in our Bonus Terms and it is pretty common for many casinos. Due to that, we had no choice but to correct his balance to the deposit amount. 

Thank you, Bitcoincasino.io, for the reply. I’d like to ask you to provide evidence that would support these claims. My e-mail address is andrej.p@casino.guru.

Dear Jerry,

Unfortunately, after gathering all the necessary information, we are rejecting this complaint as unjustified.

The casino has provided sufficient evidence proving you have placed multiple bets exceeding the maximum allowed bet amount of 0.0005 while playing with an active bonus.

You can read more about our position on situations like this one in our Fair gambling codex.

I'm sorry we were not able to help you with this one, but please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We will try our best to help.

Dear all,

As explained earlier, we will now close this complaint as ‘rejected’.