BGO casino offers wide variety of casino games, excellent bonuses and promotions. However there are numerous unresolved complaints and unhappy players what considerably decreases reputation and rating of this online casino.
BGO was founded in2012, and is based and licensed in Alderney. For players from the UK, it is licensed by the UK Gambling Commission. It is therefore focused on players mainly from the UK. The intriguing marketing concept behind this casino is based on a midget mascot called ‘The Boss’.. The challenge for all players is to ‘beat the boss’. The Boss offers regular deposit bonuses, plus free spins in some chosen games. Players can be part of the loyalty club and spend loyalty points in the BGO loyalty store.
Our low reputation rating for BGO is caused by numerous complaints. The casino does communicate with players, but often only vaguely deals with problems, with a lack of helpfulness and effort to resolve the complaint to the player’s satisfaction. Complaints are often escalated to licensing authorities, which delays the solution and increases the number of unsatisfied players. Cases have been recorded where the casino decides not to pay out winnings from duplicate accounts, even where the player has claimed that one of the accounts was created by someone else in his name. In some cases, casinos refuse to return players’ deposits, with reference to the terms and conditions which stipulate it is not obliged to do so.
In one published case from 2015, BGO casino voided a player‘s winnings from the game Super Monopoly. The player won more than £3000 on the spin wheel in this game. The next day to the player’s surprise, his winnings were cancelled. The casino removed the game from the game list and explained they are not responsible for any financial loss in the event of a cancellation of the game for any reason. The reason it was removed from the game list was due to some recent irregular payouts. In these cases, we would expect a casino to apologize and offer compensation for the inconvenience. BGO didn’t offer any further explanation or reference a breaching of the bonus terms, and the only answer given was to take the complaint to licensing authorities.
If you accept the bonus, you should be aware of the maximum allowed bet stated in the terms and conditions. Another term says the bonus is valid until you have less than 5p left in your account. While playing with a bonus, your game activity will be closely monitored and verified, and your winnings will be cancelled if the casino detects any irregular activity. An example of an irregular gameplay would be lowering your bets by more than 75% of the previous average bet size in order to complete wagering requirements for the bonus after a large win.
In another published case, a player used a gamble function in a game while playing with the bonus. Before using it, the player verified with customer support that this type of bet is not in a conflict with the maximum bet condition of £10. After asking for a withdrawal, the casino cancelled the player’s winnings and returned his deposit. However in this case, the casino employee made a mistake in providing incorrect information. The player contacted customer support in the past to verify these condition with the casino, and every time the information given by support was correct.
The maximum bet limit also applies to the gamble feature. Shortly after publishing the complaint, BGO implemented a new condition - that the £10 limit applies when using the double feature, or any similar feature where the bet would exceed this limit. The fact that the player was incorrectly informed was not taken into account, and the player lost his winnings.
Withdrawal times at BGO casino depend on the withdrawal method you are using. When using e-wallets, withdrawals usually take 24 hours, and in the case of wire transfers, up to 5 days.
The financial strength of this casino is unproblematic, with limits of £100,000 per month (excluding progressive jackpots). Due to a large number of regular players, this casino shouldn‘t have any problem paying out even larger wins over £200 000.
New players at BGO casino get 20 free no deposit spins, which they can use on Starburst slots.. To get this bonus, there is no code needed - layers only have to verify their email address.
BGO casino is known more for their negative side than their positives. A significant problem with this casino is the unwillingness to communicate and solve player complaints. They almost never agree that a player is in the right, and a common answer to complaints is that the casino’s decision is final, and the player can take his complaint to licensing authorities directly.
BGO casino is nevertheless a big and successful casino, thanks to their marketing it seems more than the casino philosophy. But something they fail to take into account is that negative marketing (dissatisfied players at forums) also has an effect on their business. We would expect from such a modern casino that players’ satisfaction should come first.
To conclude, we have to say that there were significant changes behind the scenes in the casino’s management, and since June 2016, we have seen some signs of improvement. Only time will tell if BGO casino can improve its reputation. But until their poor reputation improves, we do not recommend playing for real money at this casino.
BGO is divided into Casino, Vegas, Games, Live and Bingo section (from which the name ‘bgo’ is derived). The difference between each section is in the games offered. In the casino, you can play classic table games, video poker, and slots, and you can find scratch cards and different categories of slots in the Vegas section. You can also find more slots in the Games section.
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