Betsson Casino Review

Players from United States Not Accepted
8.8 Rating
Perfect
Reputation
Players from United States Not Accepted
Perfect
Reputation
 

Betsson is one of the biggest and most successful online gambling sites. It offers a great choice of games with award winning support. However, the bonus and payment methods offering could still be improved.

Residents from
United States
Not accepted
IP addr. from
United States
Not blocked
VPN
usage
Prohibited
Website
Language
English (+13)
Live Chat
Language
English (+13)
Email Support
Language
English (+13)
No Deposit Bonus
Not available
Deposit Bonus
Not available
Payment Methods
Show All (15)
Game providers
Show All (10)
Owner
BML Group Ltd.
Established
2003
Withdrawal limit
€1,500,000  per month
Licensing Authorities
Malta
Perfect
United Kingdom
Perfect
Alderney
Perfect
Interesting Facts
  • Medium sized casino popular in Europe
Positives
  • High withdrawal limit
Negatives
  • Strict bonus terms and conditions
  • Company focuses on sports betting rather than the casino

Complaints about Betsson Casino and related casinos (43)

We have conducted extensive research on the web and as a result we have found following 43 complaints on Betsson Casino or any brands that might be interconnected with it. Taking into account seriousness and credibility of these complaints and estimated size of casino revenues we decided to give Betsson Casino a Perfect reputation.

Perfect Casino Reputation
Direct complaints about Betsson Casino
Uncertain case, good regulator
Black points: 250
The account was closed due to a wrong information given upon a document verification via phone and all deposits were returned to the player.
After the player won £3,010, his/her account was closed due to a wrong information that he/she gave to the support team through a phone verification. The information was incorrect while there was a four years age difference. The casino decided to return the player´s deposits and to close the account. The player asked for a relevant reason why the account was closed but the casino claimed that they made a decision and it is final. The player asked the casino to show the proof of the phone conversation but the casino declined to do so because of the company policy they are not allowed to share this kind of information with third parties. There is no further information about this case.
 
This complaint is from 5/2015
Disputed amount: £3,010 (real money)
Read more on: askgamblers.com
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No reaction policy, good regulator
Black points: 200
The account was suspended due to security reasons and all the funds were seized.
Throughout the year of 2011, the player deposited €500 and received €30 in the extra bonus. When the player fullfilled the wagering requirements, he/she requested a withdrawal of €637. The casino sent the player an email which stated that they would have liked to call him/her on the phone. After that phone call happened, the player never heard from the casino again. When the player contacted the live chat, they informed him/her that the account had been closed due to the security reasons. The player asked for the deposit to be returned to him/her and asked ThePogg for their help. ThePogg contacted the casino where they informed them that they were not able to discuss the player´s issue with a third party. The case remains unresolved.
 
This complaint is from 10/2013
Disputed amount: €637 (real money)
Read more on: thepogg.com
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Uncertain case, good regulator
Black points: 100
The account was closed due to double account accusations and all the funds were seized.
Tom had an open account but didn´t play for over a year. But when he started receiving emails with bonuses, that´s when he decided to play with one and deposited money. After he won SEK26,000, he requested a withdrawal and sent all the documents for verification. A few days later he received an email that stated that he broke the terms and conditions. The casino decided to investigate on the case and found out that two players used the same IP address and that they are sorry but won´t pay him. Tom was sure that no one else besides him had used his IP. The case remains unresolved with no further information.
 
This complaint is from 8/2017
Disputed amount: 26,000 kr (bonus money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 100
The account was closed without a relevant reason and all the funds were seized.
The player´s account was closed without any relevant reasons. After he/she contacted the casino they informed him/her that the terms and conditions were breached. The player also had a pending withdrawal of €200, which he/she never received. Later on, the casino decided to investigate the case more thoroughly and asked the player to send the vouchers from the Paysafecard account. Ever since the player sent those documents for the investigation, the casino stopped responding to him/her. There is no further information on the case.
 
This complaint is from 11/2016
Disputed amount: €200 (real money)
Read more on: askgamblers.com
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Complaints on related Betsafe Casino DK (Same owner)
Insufficient evidence from casino
Black points: 641
Bonus terms and conditions breached, account closed, funds were seized.
In the past, David made two successful withdrawals with no issue. When he accepted a bonus, won, and requested the third withdrawal in the amount of £974, he was denied due to the bonus conditions being breached and all his funds were confiscated. There is no further information on this case.
 
This complaint is from 1/2017
Disputed amount: £974 (real money)
Read more on: askgamblers.com
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No reaction, good regulator
Black points: 250
Bonus conditions breached, account closed, all funds were seized.
The player requested a withdrawal of £3838 but was denied due to the bonus conditions being breached. The casino confiscated all of the funds and closed the player's account. There is no further information on the case.
 
This complaint is from 7/2016
Disputed amount: £3,838 (real money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 250
Account closed and funds were seized over a misspelled email address.
Hans played at the casino for a while when he realized he made a mistake by misspelling his email address on his account. He contacted the customer support and was told to send documents for verification and the problem should be fixed. That didn´t happen and his account was closed and the funds of SEK140,000 were confiscated. The casino recommended Hans to contact their regulator, MGA-Malta Gaming Authority, to have this issue resolved. There is no further information on this case.
 
This complaint is from 4/2016
Disputed amount: 140,000 kr (real money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 250
Account closed and all funds were seized due to broken terms and conditions rules.
The player requested a withdrawal of €20,000 and the next day the account was locked and under the investigation. The player was asked to send more pictures to be verified but shortly after that was informed that the account was permanently closed and would never be opened again. After the player complained about it on few more websites, casino contacted him/her via phone and asked him/her to send more pictures for verification. So he/she did and the casino decided that they are fake and recommended to contact the MGA-Malta Gaming Authority for further assistance on the case. There is no further information on the case.
 
This complaint is from 3/2016
Disputed amount: €20,000 (real money)
Read more on: askgamblers.com
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No reaction, good regulator
Black points: 250
The casino refused to accredit a bonus as originally advertised.
The player finished as the fourth at the slots tournament called the Great gadget giveaway and a bonus. About three days later after he won, he received the price code but the bonus was nowhere to be seen. After he contacted the customer support, he was informed that no bonuses were offered as prices, only gadgets (in this case an iPad). The player had offered three pictures as a proof of the bonus and prices. There is no further information on the case.
 
This complaint is from 1/2017
Disputed amount: £450 (real money)
Read more on: askgamblers.com
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Complaints on related NordicBet Casino DK (Same owner)
Bonus conditions breach, deposits were paid back.
 
This complaint is from 2017
Disputed amount: 9,643 kr (bonus money)
Read more on: askgamblers.com
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Bonus conditions breach, deposits were paid back.
 
This complaint is from 2016
Disputed amount: 4,500 kr (real money)
Read more on: askgamblers.com
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Complaints on related Jackpot247 Casino (Same owner)
Delayed payment, status unknown
Black points: 308
Delayed payment.
The player made a withdrawal request but the payment was delayed. The casino asked for new documents for verification and promised to look into the matter. No update since then.
 
This complaint is from 10/2015
Disputed amount: £2,000 (bonus money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 153
Player accused of having duplicate accounts.
The player won some money in the casino, made a withdrawal request and sent in all documents needed. However, their account was locked and all funds seized due to a duplicate account accusation. The player stated they only had one account in the casino and was looking for help in this matter. A representative of the forum recommended them to turn to licensing authorities.
 
This complaint is from 8/2017
Disputed amount: £3,980 (bonus money)
Read more on: thepogg.com
Read more
Delayed payment, likely paid
Black points: 100
Delayed payment.
The player made a withdrawal request but the payment was delayed. The casino asked for new documents for verification and stated the verification process was completed and the player's withdrawal was processed. No update since then.
 
This complaint is from 3/2014
Disputed amount: £3,098 (bonus money)
Read more on: askgamblers.com
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Delayed payment, status unknown
Black points: 100
Player unable to withdraw their winnings.
The player deposited money in the casino and managed to win. After depositing in a sister casino, their account was locked. The player put a lot of effort into solving this problem, contacting the casino on numerous occasions, but did not succeed. No update since then.
 
This complaint is from 5/2014
Disputed amount: ?? (real money)
Read more on: askgamblers.com
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Complaints on related Betsson Casino ES (Same owner)
Uncertain case, good regulator
Black points: 250
The account was closed due to a wrong information given upon a document verification via phone and all deposits were returned to the player.
After the player won £3,010, his/her account was closed due to a wrong information that he/she gave to the support team through a phone verification. The information was incorrect while there was a four years age difference. The casino decided to return the player´s deposits and to close the account. The player asked for a relevant reason why the account was closed but the casino claimed that they made a decision and it is final. The player asked the casino to show the proof of the phone conversation but the casino declined to do so because of the company policy they are not allowed to share this kind of information with third parties. There is no further information about this case.
 
This complaint is from 5/2015
Disputed amount: £3,010 (real money)
Read more on: askgamblers.com
Read more
No reaction policy, good regulator
Black points: 200
The account was suspended due to security reasons and all the funds were seized.
Throughout the year of 2011, the player deposited €500 and received €30 in the extra bonus. When the player fullfilled the wagering requirements, he/she requested a withdrawal of €637. The casino sent the player an email which stated that they would have liked to call him/her on the phone. After that phone call happened, the player never heard from the casino again. When the player contacted the live chat, they informed him/her that the account had been closed due to the security reasons. The player asked for the deposit to be returned to him/her and asked ThePogg for their help. ThePogg contacted the casino where they informed them that they were not able to discuss the player´s issue with a third party. The case remains unresolved.
 
This complaint is from 10/2013
Disputed amount: €637 (real money)
Read more on: thepogg.com
Read more
Uncertain case, good regulator
Black points: 100
The account was closed due to double account accusations and all the funds were seized.
Tom had an open account but didn´t play for over a year. But when he started receiving emails with bonuses, that´s when he decided to play with one and deposited money. After he won SEK26,000, he requested a withdrawal and sent all the documents for verification. A few days later he received an email that stated that he broke the terms and conditions. The casino decided to investigate on the case and found out that two players used the same IP address and that they are sorry but won´t pay him. Tom was sure that no one else besides him had used his IP. The case remains unresolved with no further information.
 
This complaint is from 8/2017
Disputed amount: 26,000 kr (bonus money)
Read more on: askgamblers.com
Read more
Uncertain case, good regulator
Black points: 100
The account was closed without a relevant reason and all the funds were seized.
The player´s account was closed without any relevant reasons. After he/she contacted the casino they informed him/her that the terms and conditions were breached. The player also had a pending withdrawal of €200, which he/she never received. Later on, the casino decided to investigate the case more thoroughly and asked the player to send the vouchers from the Paysafecard account. Ever since the player sent those documents for the investigation, the casino stopped responding to him/her. There is no further information on the case.
 
This complaint is from 11/2016
Disputed amount: €200 (real money)
Read more on: askgamblers.com
Read more
Complaints on related Betsafe Casino (Same owner)
Insufficient evidence from casino
Black points: 641
Bonus terms and conditions breached, account closed, funds were seized.
In the past, David made two successful withdrawals with no issue. When he accepted a bonus, won, and requested the third withdrawal in the amount of £974, he was denied due to the bonus conditions being breached and all his funds were confiscated. There is no further information on this case.
 
This complaint is from 1/2017
Disputed amount: £974 (real money)
Read more on: askgamblers.com
Read more
No reaction, good regulator
Black points: 250
Bonus conditions breached, account closed, all funds were seized.
The player requested a withdrawal of £3838 but was denied due to the bonus conditions being breached. The casino confiscated all of the funds and closed the player's account. There is no further information on the case.
 
This complaint is from 7/2016
Disputed amount: £3,838 (real money)
Read more on: askgamblers.com
Read more
Uncertain case, good regulator
Black points: 250
Account closed and funds were seized over a misspelled email address.
Hans played at the casino for a while when he realized he made a mistake by misspelling his email address on his account. He contacted the customer support and was told to send documents for verification and the problem should be fixed. That didn´t happen and his account was closed and the funds of SEK140,000 were confiscated. The casino recommended Hans to contact their regulator, MGA-Malta Gaming Authority, to have this issue resolved. There is no further information on this case.
 
This complaint is from 4/2016
Disputed amount: 140,000 kr (real money)
Read more on: askgamblers.com
Read more
Uncertain case, good regulator
Black points: 250
Account closed and all funds were seized due to broken terms and conditions rules.
The player requested a withdrawal of €20,000 and the next day the account was locked and under the investigation. The player was asked to send more pictures to be verified but shortly after that was informed that the account was permanently closed and would never be opened again. After the player complained about it on few more websites, casino contacted him/her via phone and asked him/her to send more pictures for verification. So he/she did and the casino decided that they are fake and recommended to contact the MGA-Malta Gaming Authority for further assistance on the case. There is no further information on the case.
 
This complaint is from 3/2016
Disputed amount: €20,000 (real money)
Read more on: askgamblers.com
Read more
No reaction, good regulator
Black points: 250
The casino refused to accredit a bonus as originally advertised.
The player finished as the fourth at the slots tournament called the Great gadget giveaway and a bonus. About three days later after he won, he received the price code but the bonus was nowhere to be seen. After he contacted the customer support, he was informed that no bonuses were offered as prices, only gadgets (in this case an iPad). The player had offered three pictures as a proof of the bonus and prices. There is no further information on the case.
 
This complaint is from 1/2017
Disputed amount: £450 (real money)
Read more on: askgamblers.com
Read more
Complaints on related Mr Smith Casino (Same owner)
Delayed payment, status unknown
Black points: 703
Delayed payment, no reaction from the casino.
The customer wanted to withdraw their winnings but the transaction was being processed much longer than the casino's designated processing period. The casino support didn't provid any information concerning this withdrawal and the casino never responded to this complaint.
 
This complaint is from 2/2018
Disputed amount: £5,500 (real money)
Read more on: askgamblers.com
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Delayed payment, status unknown
Black points: 613
Delayed payment, no response from the casino.
The customer requested a withdrawal, submitted their verification documents which were approved but their withdrawal still didn't go through, casino claiming that it was because of security checks, not giving an estimated time by which it should've been finished. There has been no further progress in this case and the casino hasn't responded.
 
This complaint is from 5/2018
Disputed amount: £4,800 (real money)
Read more on: askgamblers.com
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Delayed payment, status unknown
Black points: 575
Delayed payment, no reaction from the casino.
The customer's withdrawal had been pending for longer than it was supposed to and the player was told by the casino support that some withdrawals require extended security checks but the casino hadn't requested verification from the customer and provided them no information about the withdrawal, not responding to this complaint as well.
 
This complaint is from 9/2017
Disputed amount: £4,500 (real money)
Read more on: askgamblers.com
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Delayed payment, status unknown
Black points: 383
Delayed payment, no response from the casino.
The customer wanted to withdraw after winning in the casino, did succesfully withdraw a part of their winnings but the rest was still awaiting approval after some time had passed. There have been no further updates and the casino hasn't responded.
 
This complaint is from 3/2018
Disputed amount: £3,000 (bonus money)
Read more on: askgamblers.com
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No reaction, good regulator
Black points: 250
Terms & Conditions breached, all funds seized.
After having played with a bonus and winning, the customer requested a withdrawal but subsequently, their account had been closed due to a breach of a bonus rule stating "bonus available only once per person, family, household, address, e-mail address, credit card number, bank account, telephone number, computer/device and/or IP address". The customer claimed not being aware of any breach and when asking for further explanation, the support didn't provide any and the casino didn't respond to this complaint either.
 
This complaint is from 9/2017
Disputed amount: ?? (bonus money)
Read more on: askgamblers.com
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No reaction, good regulator
Black points: 250
Account closed, deposits returned.
The customer had wanted to withdraw their winnings and tried to verify their account but the casino closed their account, returning the deposits, claiming that the customer had self-excluded themselves on the casino's sister site and that they would close the customer's account. There is no further information on this case and the casino never responded.
 
This complaint is from 2/2015
Disputed amount: £8,149 (real money)
Read more on: askgamblers.com
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No reaction, good regulator
Black points: 250
Terms & Conditions breached, deposits returned.
The customer wanted to withdraw their winnings but later their winnings were removed from their account and only deposit remained. When contacting support, the player was told that his winnings had been voided due to a breach of T&C. Upon further investigation from the customer, they found out that they could deposit money and claim a bonus but not play in the casino as their country was restricted from playing in the casino. The customer saw this as unfair and thus filed this complaint but the casino hasn't responded.
 
This complaint is from 12/2017
Disputed amount: £800 (bonus money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 100
Terms & Conditions breached, winnings seized.
After playing with a bonus and winning, the customer requested a withdrawal but soon received an e-mail stating that they breached the casino's Terms & Conditions and that their winnings had been seized. The customer said that he couldn't have breached the terms and asked the casino for more information. The casino's response was just reiterating which term had been breached and advised the customer if they wanted to take the case further to turn to an authority. There is no further info on this case.
 
This complaint is from 12/2016
Disputed amount: £1,800 (bonus money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 100
Bonus conditions breached, deposits returned.
When the customer asked for a withdrawal, their winning were confiscated by the casino citing a Bonus T&C breach. The customer argued they couldn't have breached the terms and that they had already withdrawn at the casino in the past. The casino responded, citing which terms the customer breached and if they wished to pursue this case further to turn to an authority.
 
This complaint is from 8/2015
Disputed amount: £132 (bonus money)
Read more on: askgamblers.com
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Complaints on related SverigeAutomaten Casino (Same owner)
Uncertain case, good regulator
Black points: 100
Terms and conditions breach, all funds were seized.
 
This complaint is from 7/2015
Disputed amount: ?? (real money)
Read more on: thepogg.com
Read more
Complaints on related Super Casino (Same owner)
Delayed payment, status unknown
Black points: 966
Player unable to withdraw their money, one year delay in payment.
The player was trying to withdraw their winnings for a year. The casino kept delaying the payment due to the verification process and change in management. The extremely long delay left the player disappointed and frustrated. No update since then.
 
This complaint is from 9/2014
Disputed amount: £6,000 (real money)
Read more on: askgamblers.com
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No reaction, good regulator
Black points: 250
Player's bonus winnings capped.
The player likely did not read the bonus terms and conditions and their winnings were capped at the maximum cashout amount. No update since then.
 
This complaint is from 5/2014
Disputed amount: ?? (bonus money)
Read more on: askgamblers.com
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Delayed payment, status unknown
Black points: 213
Player unable to make a withdrawal, delayed payment.
The player made a withdrawal request, but the payment was delayed. The casino stated their account was under review by the management team which took several weeks and left the player frustrated. The complaint remains unresolved. No update since then.
 
This complaint is from 7/2015
Disputed amount: £1,380 (real money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 160
Player's laptop stolen, their username and password misused to play in the casino. All funds lost.
The player's laptop they used to play in the casino together with the username and password was stolen and all money wagered and lost. When the player informed the casino about the situation and requested a refund. However, according to the casino, there was not enough evidence the laptop was stolen. Moreover, the casino couldn't be held liable for the actions of our customers in relation to the safe-keeping of their login credentials or gaming equipment. No update since then.
 
This complaint is from 12/2012
Disputed amount: £15,000 (real money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 100
Player accused of terms and conditions breach.
The player made a deposit and claimed a bonus. After playing in the casino and making progress they noticed the wagering requirements doubled. There was a long discussion with the casino and the player was accused of terms and conditions breach. The player categorically disagreed and was ready to take legal action. No update since then.
 
This complaint is from 2/2014
Disputed amount: £200 (bonus money)
Read more on: askgamblers.com
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Delayed payment, status unknown
Black points: 100
Delayed payment, player impatient.
The player tried to make a withdrawal and was asked to send in their documents repeatedly. This caused a delay in payment. No update since then.
 
This complaint is from 1/2015
Disputed amount: £200 (bonus money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100
Player's withdrawal delayed, likely paid.
The player complained their withdrawal was delayed. The casino asked for player's documents repeatedly but finally stated the funds were transferred successfully. No update since then.
 
This complaint is from 1/2014
Disputed amount: £500 (bonus money)
Read more on: askgamblers.com
Read more
Complaints on related NordicBet Casino (Same owner)
Bonus conditions breach, deposits were paid back.
 
This complaint is from 2017
Disputed amount: 9,643 kr (bonus money)
Read more on: askgamblers.com
Read more
Bonus conditions breach, deposits were paid back.
 
This complaint is from 2016
Disputed amount: 4,500 kr (real money)
Read more on: askgamblers.com
Read more
Show 33 more complaints

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* We only list complaints, where the casino might be breaking our Fair Gambling Codex.

Betsson Casino Bonus


4.38 out of 5

1st Deposit

  • Minimal deposit: $10
  • Wagering requirements: 35x bonus
  • Maximal bet: €6
  • You should get this bonus almost INSTANTLY

Betsson Casino Payment methods

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