Home Online Casinos Betsson Casino Review

Betsson Casino Review

Players from Virginia Not Accepted
9.5 Rating
Perfect
Reputation
Players from Virginia Not Accepted
Perfect
Reputation
This review was last updated: 2019-04-17T00:00Z  

We've thoroughly reviewed Betsson Casino and gave it a perfect reputation rating, which is the best rating any casino can get from us. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. Because Betsson Casino is related to other online casinos listed below, its rating is also influenced by them. Read the full review below and learn more about this casino.

According to our research and estimates, Betsson Casino is one of the biggest online casinos with huge revenue and number of players. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We currently have 5 complaints directly about this casino in our database, as well as 33 complaints about other casinos related to it. Because of these complaints, we've given this casino 2,019 black points in total, out of which 1,575 come from related casinos. You can find more information about all of the complaints and black points below.

Based on all of the information mentioned in this review and our perfect reputation rating of this casino, we can conclusively say that Betsson Casino is a great place to play. If you are looking for a perfect online casino, we recommend trying out this one.

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Residents from
Virginia
Not accepted
IP addr. from
Virginia
Not blocked
VPN
usage
Prohibited
Website
Language
English (+15)
Live Chat
Language
English (+15)
Email Support
Language
English (+15)
No Deposit Bonus
Not available
Deposit Bonus
Not available
Payment Methods
Game providers
Show All (12)
Owner
BML Group Ltd.
Established
2003
Withdrawal limit
€1,500,000  per month
Licensing Authorities
Malta
Perfect
United Kingdom
Perfect
Alderney
Perfect
Show All (4)
Interesting Facts
  • Big casino popular in Europe
Positives
  • Wide variety of live dealer games
  • Disputes complaints publicly
  • Popular progressive jackpot slots
  • High withdrawal limit
  • Huge selection of games
Negatives
  • Strict bonus terms and conditions

Complaints about Betsson Casino and related casinos (40)

We have conducted extensive research on the web and as a result we have found following 40 complaints on Betsson Casino or any brands that might be interconnected with it. Taking into account seriousness and credibility of these complaints and estimated size of casino revenues we decided to give Betsson Casino a Perfect reputation.

Perfect Casino Reputation
Direct complaints about Betsson Casino
Uncertain case, good regulator
Black points: 243
The account was closed due to a wrong information given upon a document verification via phone and all deposits were returned to the player.
After the player won £3,010, their account was closed due to the wrong information that they gave to the support team through a phone verification. The information was incorrect while there was four years age difference. The casino decided to return the player's deposits and to close the account. The player asked for a relevant reason why the account was closed but the casino claimed that they made a decision and it is final. The player asked the casino to show the proof of the phone conversation but the casino declined to do so because of the company policy they are not allowed to share this kind of information with third parties. There is no further information about this case.
 
This complaint is from 5/2015
Disputed amount: £3,010 (real money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 81
The account was closed due to double account accusations and all the funds were seized.
Tom had an open account but didn't play for over a year. But when he started receiving emails with bonuses, that's when he decided to play with one and deposited money. After he won SEK26,000, he requested a withdrawal and sent all the documents for verification. A few days later he received an email that stated that he broke the terms and conditions. The casino decided to investigate on the case and found out that two players used the same IP address and that they are sorry but won't pay him. Tom was sure that no one else besides him had used his IP. The case remains unresolved with no further information.
 
This complaint is from 8/2017
Disputed amount: 26,000 kr (bonus money)
Read more on: askgamblers.com
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No reaction, good regulator
Black points: 60
Extremely delayed withdrawal process.
A player from Finland complained that the casino denied his withdrawal request without providing any explanation him. It was impossible for the player to get in touch with a casino representative and the complaint remained unsolved.
 
This complaint is from 6/2017
Disputed amount: ?? (bonus money)
Read more on: casinomeister.com
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Uncertain case, good regulator
Black points: 41
The account was closed without a relevant reason and all the funds were seized.
The player's account was closed without any relevant reasons. After he/she contacted the casino they informed them that the terms and conditions were breached. The player also had a pending withdrawal of €200, which they never received. Later on, the casino decided to investigate the case more thoroughly and asked the player to send the vouchers from the Paysafecard account. Ever since the player sent those documents for the investigation, the casino stopped responding to them. There is no further information on the case.
 
This complaint is from 11/2016
Disputed amount: €200 (real money)
Read more on: askgamblers.com
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No reaction policy, good regulator
Black points: 19
The account was suspended due to security reasons and all the funds were seized.
Throughout the year 2011, the player deposited €500 and received €30 in the extra bonus. When the player fulfilled the wagering requirements, they requested a withdrawal of €637. The casino sent the player an email which stated that they would have liked to call them on the phone. After that phone call happened, the player never heard from the casino again. When the player contacted the live chat, they informed them that the account had been closed due to the security reasons. The player asked for the deposit to be returned to them and asked ThePogg for their help. ThePogg contacted the casino where they informed them that they were not able to discuss the player's issue with a third party. The case remains unresolved.
 
This complaint is from 10/2013
Disputed amount: €637 (real money)
Read more on: thepogg.com
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Complaints on related Betsafe Casino (Same owner)
Uncertain case, good regulator
Black points: 814 (81 for this casino)
Account closed and all funds were seized due to broken terms and conditions.
The player requested a withdrawal of €20,000 and the next day their account was locked and under the investigation. The player was asked to send more pictures to be verified but shortly after that was informed that the account was permanently closed and would never be reopened ever again. After the player complained about it on a few more websites, casino contacted them via phone and asked to send more pictures for verification. So the player did and the casino decided that they were fake and recommended them to contact the MGA-Malta Gaming Authority, for further assistance on the case. There is no further information available.
 
This complaint is from 3/2016
Disputed amount: €20,000 (real money)
Read more on: askgamblers.com
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No reaction, good regulator
Black points: 744 (74 for this casino)
Bonus conditions breached, account closed, all funds were seized.
The player requested a withdrawal of £3,838 but it was denied due to the bonus conditions being breached. The casino confiscated all of the funds and closed the player's account. There is no further information on the case.
 
This complaint is from 7/2016
Disputed amount: £3,838 (real money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 618 (61 for this casino)
Account closed and funds were seized over a misspelled email address.
Hans played at the casino for a while when he realized he made a mistake by misspelling his email address on his account. He contacted the customer support and was told to send documents for verification and the problem should be fixed. That didn´t happen and his account was closed and the funds of SEK140,000 were confiscated. The casino recommended Hans to contact their regulator, MGA-Malta Gaming Authority, to have this issue resolved. There is no further information on this case.
 
This complaint is from 4/2016
Disputed amount: 140,000 kr (real money)
Read more on: askgamblers.com
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Insufficient evidence from casino
Black points: 615 (61 for this casino)
Bonus terms and conditions breached, account closed, funds were seized.
In the past, David made two successful withdrawals with no issue. When he accepted a bonus, won, and requested the third withdrawal in the amount of £974, he was denied due to the bonus conditions being breached and all his funds were confiscated. There is no further information on this case.
 
This complaint is from 1/2017
Disputed amount: £974 (real money)
Read more on: askgamblers.com
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No reaction, good regulator
Black points: 165 (16 for this casino)
The casino refused to accredit a bonus as originally advertised.
The player finished as the fourth at the slots tournament called the Great gadget giveaway and a bonus. About three days later after he won, he received the price code but the bonus was nowhere to be seen. After he contacted the customer support, he was informed that no bonuses were offered as prices, only gadgets (in this case an iPad). The player had offered three pictures as a proof of the bonus and prices. There is no further information on the case.
 
This complaint is from 1/2017
Disputed amount: £450 (real money)
Read more on: askgamblers.com
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Complaints on related SverigeAutomaten Casino (Same owner)
Uncertain case, good regulator
Black points: 18 (1 for this casino)
The player's winning and the deposit was confiscated without any relevant reason given from the casino.
The player, Adyrus1, had his account closed including his winning, without any reason given. When he asked the ThePOGG for help, they found out that he broke one of the very important rules. The ThePOGG's representative spoke directly with the MGA (Malta Gaming Authority) regarding this issue and while they have indicated what factors were involved in the decision not to pay this player they have not provided the supporting evidence. The case remains open and unresolved.
 
This complaint is from 7/2015
Disputed amount: ?? (real money)
Read more on: thepogg.com
Read more
Complaints on related Vernons Casino (Same owner)
Sin from the past
Black points: 0
The player's account was closed without an explanation.
In the past, this casino had way too many complaints but ever since it was bought by the Betsson Group at the end of March in 2017, it changed for better, much better. This complaint is from 2015 where the player's account became permanently blocked with their funds of €4,500 still in there. The casino received all the documents needed for the account verification before their doings, but the reason for the closure stayed unknown. Later on, the casino said that the account was under the investigation and they would contact the player with an update. They never did and the complaint was left unsolved.
 
This complaint is from 9/2015
Disputed amount: €4,500 (real money)
Read more on: askgamblers.com
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Complaints on related Jackpot247 Casino (Same owner)
Delayed payment, status unknown
Black points: 184 (18 for this casino)
Delayed payment.
The player made a withdrawal request but the payment was delayed. The casino asked for new documents for verification and promised to look into the matter. No update since then.
 
This complaint is from 10/2015
Disputed amount: £2,000 (bonus money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 141 (14 for this casino)
Player accused of having duplicate accounts.
The player won some money in the casino, made a withdrawal request and sent in all documents needed. However, their account was locked and all funds seized due to a duplicate account accusation. The player stated they only had one account in the casino and was looking for help in this matter. A representative of the forum recommended them to turn to licensing authorities.
 
This complaint is from 8/2017
Disputed amount: £3,980 (bonus money)
Read more on: thepogg.com
Read more
Delayed payment, likely paid
Black points: 19 (1 for this casino)
Delayed payment.
The player made a withdrawal request but the payment was delayed. The casino asked for new documents for verification and stated the verification process was completed and the player's withdrawal was processed. No update since then.
 
This complaint is from 3/2014
Disputed amount: £3,098 (bonus money)
Read more on: askgamblers.com
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Delayed payment, status unknown
Black points: 19 (1 for this casino)
Player unable to withdraw their winnings.
The player deposited money in the casino and managed to win. After depositing in a sister casino, their account was locked. The player put a lot of effort into solving this problem, contacting the casino on numerous occasions, but did not succeed. No update since then.
 
This complaint is from 5/2014
Disputed amount: ?? (real money)
Read more on: askgamblers.com
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Complaints on related Mr Smith Casino (Same owner)
Justified complaint
Black points: 3127 (312 for this casino)
Problematic withdrawal process.
The player's account was fully verified and a deposit was made via credit card and once they requested a withdrawal, the casino wanted them to use their PayPal account instead. But as explained to the casino, the PayPal account in question was not in use anymore because it was hacked and therefore not secure. The player was willing to undergo a substantial verification check for a withdrawal to the bank account, but the casino replied it was impossible due to AML, the anti-money laundering requirements. Thanks to the player's knowledge of financial transactions it turned out this could not, in reality, be an AML requirement as long as the required payment method was verified. In the past, the casino had no issues with sending the winnings to their bank account but this time, it was a different story. The withdrawal request hasn't been processed and the casino didn't reply to this complaint at all.
 
This complaint is from 3/2019
Disputed amount: €2,800 (real money)
Read more on: askgamblers.com
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No reaction, good regulator
Black points: 1172 (117 for this casino)
Delayed payment.
The player wanted to withdraw their winnings but the transaction was being processed much longer than the casino's designated processing period. The casino support didn't provide the player with any information concerning this withdrawal and they also never responded to this complaint.
 
This complaint is from 2/2018
Disputed amount: £5,500 (real money)
Read more on: askgamblers.com
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No reaction, good regulator
Black points: 617 (61 for this casino)
Account closed.
The player had wanted to withdraw their winnings and tried to verify their account. But instead, the casino closed their account claiming that the customer had self-excluded themselves on the casino's sister site and that they were closing their account. The player received their deposit back but there is no further information on this case and it stays unsolved.
 
This complaint is from 2/2015
Disputed amount: £8,149 (real money)
Read more on: askgamblers.com
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No reaction, good regulator
Black points: 304 (30 for this casino)
Terms and conditions were breached.
The player wanted to withdraw their winnings but they were removed from their account and only deposit remained. When contacting support, the player was told that it was done due to a breach of T&C. Upon further investigation from the customer, they found out that they could deposit money and claim a bonus but not play in the casino as their country was restricted from playing in the casino. The customer saw this as unfair and thus filed this complaint but the casino hasn't responded.
 
This complaint is from 12/2017
Disputed amount: £800 (bonus money)
Read more on: askgamblers.com
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No reaction, good regulator
Black points: 60 (6 for this casino)
Terms and conditions were breached and all funds seized.
After having played with a bonus and winning, the customer requested a withdrawal but subsequently, their account had been closed due to a breach of a bonus rule stating "bonus available only once per person, family, household, address, e-mail address, credit card number, bank account, telephone number, computer/device and/or IP address". The customer claimed not being aware of any breach and when asked for further explanation, the support didn't provide any. The casino didn't respond to this complaint either.
 
This complaint is from 9/2017
Disputed amount: ?? (bonus money)
Read more on: askgamblers.com
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Show 3 similiar complaints with 981 black points in total (97 for this casino)
Delayed payment, status unknown
Black points: 613 (61 for this casino)
Extremely delayed payout process.
The player requested a withdrawal, submitted their verification documents which were approved almost right away, but their withdrawal still didn't go through. The casino claimed that it was because of security checks and they didn't give any an estimated time by which it should've been finished. There has been no further progress in this case and the casino hasn't responded to it either.
 
This complaint is from 5/2018
Disputed amount: £4,800 (real money)
Read more on: askgamblers.com
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Delayed payment, status unknown
Black points: 575 (57 for this casino)
Delayed payout process.
The player's withdrawal had been pending for longer than it was supposed to and they were told by the casino support that some withdrawals require extended security checks. But the casino never requested any documents for verification from them. The casino didn't respond to this complaint as well.
 
This complaint is from 9/2017
Disputed amount: £4,500 (real money)
Read more on: askgamblers.com
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Delayed payment, status unknown
Black points: 383 (38 for this casino)
Delayed payment process.
The player wanted to withdraw their money after they had won in the casino, but they only received a part of their winnings and the rest of it was still awaiting approval. There have been no further updates and the casino hasn't responded.
 
This complaint is from 3/2018
Disputed amount: £3,000 (bonus money)
Read more on: askgamblers.com
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Show 2 similiar complaints with 958 black points in total (95 for this casino)
Uncertain case, good regulator
Black points: 64 (6 for this casino)
Terms and conditions were breached.
After playing with a bonus and winning, the customer requested a withdrawal but soon after that, they received an e-mail stating that they breached the casino's Terms & Conditions and that their winnings had been seized. The player said that they couldn't have breached the terms and asked the casino for a proof. The casino's response was just reiterating which term had been breached and advised the customer if they wanted to take the case further, they should turn to a gaming authority. There is no further information on this case.
 
This complaint is from 12/2016
Disputed amount: £1,800 (bonus money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 7 (1 for this casino)
Bonus conditions were breached.
When the customer asked for a withdrawal, their winnings were confiscated by the casino citing bonus terms were at the breach. The player argued they couldn't have breached the terms and that they had already withdrawn money at the casino in the past. The casino responded with citing which terms the customer breached and if they wished to pursue this case further, they should turn to a gaming authority. No further details were posted.
 
This complaint is from 8/2015
Disputed amount: £132 (bonus money)
Read more on: askgamblers.com
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Show 1 similiar complaints with 7 black points in total (1 for this casino)
Complaints on related CasinoEuro (Same owner)
Insufficient evidence from casino
Black points: 2570 (257 for this casino)
The player was accused of high betting and his winning was denied.
Budalic's withdrawal of €2,100 was denied. The player admitted that he tried to log in to his Casino Euro account with his Euro Casino account username and password by a mistake. Later on, the casino accused him of broken bonus terms and conditions while high betting but the player said that such a term was not there when he played. The casino claimed otherwise and returned the player's deposit. No further information is available.
 
This complaint is from 10/2015
Disputed amount: €2,100 (bonus money)
Read more on: askgamblers.com
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No reaction, good regulator
Black points: 1504 (150 for this casino)
The player's withdrawal was denied due to broken terms and conditions of the casino.
After the player completed the wagering requirements, they requested a withdrawal of SEK91,000. Shortly after that, the player received an email where he was denied of the withdrawal and accused of bonus abuse, where they bet more than it was allowed. The player claimed they never bet too high and it was impossible for them to make a mistake like that. The casino never responded to the complaint and the case remains unresolved.
 
This complaint is from 10/2017
Disputed amount: 91,000 kr (bonus money)
Read more on: askgamblers.com
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No reaction, good regulator
Black points: 457 (45 for this casino)
The player's funds were confiscated due to a violation of the casino's rules.
NIKKO24 had his winning of €6,000 confiscated due to violated bonus terms and conditions. He was in a complete shock when it happened because he was a long time player of the casino, for over four years. The casino never responded to the complaint and it remained unresolved.
 
This complaint is from 11/2014
Disputed amount: €6,000 (bonus money)
Read more on: askgamblers.com
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Complaints on related Super Casino (Same owner)
Delayed payment, status unknown
Black points: 386 (38 for this casino)
Player unable to withdraw their money, one year delay in payment.
The player was trying to withdraw their winnings for a year. The casino kept delaying the payment due to the verification process and change in management. The extremely long delay left the player disappointed and frustrated. No update since then.
 
This complaint is from 9/2014
Disputed amount: £6,000 (real money)
Read more on: askgamblers.com
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Delayed payment, status unknown
Black points: 127 (12 for this casino)
Player unable to make a withdrawal, delayed payment.
The player made a withdrawal request, but the payment was delayed. The casino stated their account was under review by the management team which took several weeks and left the player frustrated. The complaint remains unresolved. No update since then.
 
This complaint is from 7/2015
Disputed amount: £1,380 (real money)
Read more on: askgamblers.com
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Delayed payment, status unknown
Black points: 19 (1 for this casino)
Delayed payment, player impatient.
The player tried to make a withdrawal and was asked to send in their documents repeatedly. This caused a delay in payment. No update since then.
 
This complaint is from 5/2014
Disputed amount: £200 (bonus money)
Read more on: askgamblers.com
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Show 2 similiar complaints with 146 black points in total (13 for this casino)
Delayed payment, likely paid
Black points: 19 (1 for this casino)
Player's withdrawal delayed, likely paid.
The player complained their withdrawal was delayed. The casino asked for player's documents repeatedly but finally stated the funds were transferred successfully. No update since then.
 
This complaint is from 1/2014
Disputed amount: £500 (bonus money)
Read more on: askgamblers.com
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No reaction, good regulator
Black points: 11 (1 for this casino)
Player's bonus winnings capped.
The player likely did not read the bonus terms and conditions and their winnings were capped at the maximum cashout amount. No update since then.
 
This complaint is from 5/2014
Disputed amount: ?? (bonus money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 3 (1 for this casino)
Player accused of terms and conditions breach.
The player made a deposit and claimed a bonus. After playing in the casino and making progress they noticed the wagering requirements doubled. There was a long discussion with the casino and the player was accused of terms and conditions breach. The player categorically disagreed and was ready to take legal action. No update since then.
 
This complaint is from 2/2014
Disputed amount: £200 (bonus money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 0
Player's laptop stolen, their username and password misused to play in the casino. All funds lost.
The player's laptop they used to play in the casino together with the username and password was stolen and all money wagered and lost. When the player informed the casino about the situation and requested a refund. However, according to the casino, there was not enough evidence the laptop was stolen. Moreover, the casino couldn't be held liable for the actions of our customers in relation to the safe-keeping of their login credentials or gaming equipment. No update since then.
 
This complaint is from 12/2012
Disputed amount: £15,000 (real money)
Read more on: askgamblers.com
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Show 1 similiar complaints with 0 black points in total
Complaints on related NordicBet Casino (Same owner)
Insufficient evidence from casino
Black points: 200 (20 for this casino)
The player's account was closed without an explanation given by the casino.
Jeanbahdo requested a withdrawal that was delayed due to a random investigation. Later on, her account was closed and her deposit of SEK2,000 was returned to her. When she asked for an explanation, the response was that the casino has the right to close any account for any reason without explaining why and refused to discuss the case further nor go into more details. The complaint remains unresolved.
 
This complaint is from 3/2017
Disputed amount: 9,643 kr (bonus money)
Read more on: askgamblers.com
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No reaction, good regulator
Black points: 147 (14 for this casino)
The player's account was closed without any relevant reason.
After A-L requested a withdrawal, her request became a subject for a random investigation. Shortly after that, her account was closed and the deposit of SEK2,000 was returned to her. The casino's response was that they have the right to close any account for any reason without explaining why. The casino never responded to the complaint and it would remain unresolved.
 
This complaint is from 9/2016
Disputed amount: 4,500 kr (bonus money)
Read more on: askgamblers.com
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No reaction, good regulator
Black points: 50 (5 for this casino)
The player's account was closed without an explanation.
Omrilouisa accepted a bonus and with it, she won €700. After that, the casino locked her account and asked her to provide documents for the account verification, which she did right away. Then they asked her to verify some information via a phone call where the representative asked her what was Louisa betting on when she played but she couldn't remember. Her account remained closed and she was told that she would receive her deposit back but not her winnings. The complaint remained unresolved.
 
This complaint is from 5/2014
Disputed amount: €700 (bonus money)
Read more on: askgamblers.com
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No reaction, good regulator
Black points: 24 (2 for this casino)
Extremely complicated account verification process.
Julesanthony wanted to withdraw his €250 but needed to get his account verified. At first, he sent a copy of his driving license, bank card and a letter from his mobile phone company to prove his address. About twenty minutes later, he received an email that said he had to send the bank card copy again, with some numbers covered. Anthony did so right away and another 20 minutes later, his proof of address document was rejected so he sent them a letter from a credit card, the same letter he had used for many, many casinos to verify his address, but they rejected that one too. The casino replied once more that he had to send them his ID and bank card again. After that, he sent them a document of his car insurance but after that, he received yet another email from the casino that said his documents were sent to their security department and their verification would take up to 72 hours. Ever since then, Anthony hasn't received any more emails from the casino but was able to see that his documents were rejected. This is a very complicated verification process that led to practically nowhere because the complaint remained unresolved.
 
This complaint is from 5/2014
Disputed amount: €250 (bonus money)
Read more on: askgamblers.com
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Show more complaints (+24)

Have you found a relevant complaint about this casino, or do you have personal bad experience? Help others and submit your complaint.

* We only list complaints, where the casino might be breaking our Fair Gambling Codex.

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Betsson Casino Payment methods

Payment Method Deposit
Limits & fees
Withdrawal
Limits & fees
Withdrawal Time
Neteller Neteller $10 - ?
No Fee
$20 - ?
No Fee
0 - 1 days
Skrill Skrill $10 - ?
No Fee
$20 - ?
No Fee
0 - 1 days
PaySafeCard PaySafeCard $10 - ?
Not Available -
ecoPayz ecoPayz $10 - ?
No Fee
€20 - ?
No Fee
0 - 1 days
VISA VISA $10 - ?
Fee: 2.5%
500 kr - ?
No Fee
3 - 5 days
Master Card Master Card $10 - ?
Fee: 2.5%
500 kr - ?
No Fee
3 - 5 days
EntroPay EntroPay Not Available €20 - ?
No Fee
3 - 5 days
Trustly Trustly 100 kr - ?
No Fee
€200 - ?
No Fee
0 - 1 days
VISA Electron VISA Electron $10 - ?
Fee: 2.5%
500 kr - ?
No Fee
3 - 5 days
Bank transfer Bank transfer $10 - ?
No Fee
$20 - ?
No Fee
2 - 5 days

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