Betsson is one of the biggest and most successful online gambling sites. It offers a great choice of games with award winning support. However, the bonus and payment methods offering could still be improved.
Betsson casino is owned and operated by BML Group Ltd., a company located in Malta. BML Group Ltd. is fully owned by Betsson AB, which is located in Sweden. The roots of the company (originally known as Cherryföretagen AB or Cherry) can be traced to 1963. The company first provided slot machines to Swedish restaurants, and later worked on the development of online gaming solutions. In 2003, the company bought into Betsson, and in 2006 changed its name to Betsson. The corporation went public in 2006 and is listed on the Stockholm Stock Exchange.
Betsson AB is one of the most successful online gambling corporations in the world. It is gradually expanding its business and acquiring various gambling operators in Europe as well as Asia. One of their biggest acquisitions to date has been the successful takeover of Betsafe Group in 2011. As a result, the number of customers crossed the 400,000 mark for the first time. In March 2018, Betsson acquired NetPlay TV, and with their UK targeted casinos strengthened their UK market share.
However the majority of Betsson’s player base are players from Scandinavia: Norway, Sweden and Finland. The target markets are further emphasised by the fact that the live chat support languages available 24/7 are English, Norwegian, Swedish and Finnish. An interesting fact is that Betsson even offers dedicated currency support for Peru (PEN – Peruvian Sol), as well as Spanish language and support.
The Betsson website is modern and easy to navigate. All the information we needed was no more than 2-3 clicks away and the navigation was intuitive. Betsson casino was one of the first casinos available on mobile devices and currently offers Android and iOS applications. The applications also feature access to their sportsbook, as well as casino games. Since its establishment in 2003, Betsson casino has won numerous awards, including the most responsible gaming operator at the EGR Awards in 2009, and best customer service award at the EGR Awards in November 2016. It is important to note that their customer service team has received numerous awards, and I can confirm from my experience on live chat and email that the casino offers excellent support, with short waiting times as well as helpful and knowledgeable support agents.
Betsson is also known for several big jackpot wins. In 2011, a Norwegian student won the €11.7 million Mega Fortune jackpot. In 2012 there were a further two big jackpot wins: a sailor from Norway won over €7 million playing Hall of Gods, and a Swedish man won over €3 million on the Mega Fortune jackpot. It didn’t stop in 2013, as another man from Sweden hit the Hall of Gods jackpot and pocketed over €6.7 million. In 2014 there were a further 5 jackpot wins including the biggest Mega Fortune jackpot won on tablet, totalling more than €2.4 million, and the second biggest win ever at Betsson of more than €7.3 million on Hall of Gods. Five more jackpots were hit in 2015, with a record €7.8 million on Hall of Gods. During the last couple of years the number of jackpot winners has decreased.
As already indicated by the casino’s award winning support, the reputation of this casino is almost flawless. We found two unresolved complaints on Askgamblers.com The first one from 2013 involves £3010 winnings, which were not paid because the player failed to provide accurate information during a phone call. We do not include this complaint among unresolved ones, as the player himself admitted to a typo during registration. The casino confirmed that the player failed to give correct information over the phone, and that the sent documents did not match the registration details provided. So there is a strong suspicion here that the player wasn’t of legal gambling age. The casino returned his deposits.
However, we count the second complaint, where Betsson refused to pay winnings to a previously verified player. It looks like suspicion of Paysafecard fraud, as the player indicated the casino asked for his used Paysafecard vouchers, which he had already thrown away. The player offered a bank statement which would confirm that he did purchase the vouchers, but the casino hasn’t replied since November 28th 2016.
However, even in spite of these isolated cases, we still recommend playing at Betsson casino, based on the huge number of satisfied customers. It is clear that there had to be some serious problems in the cases above, as they do not revolve around particularly large amounts, considering the financial strength of the casino. The terms and conditions do not include any dodgy clauses players should be aware of. However, it is always recommended that you read terms and conditions yourself before playing for real money
The award-winning customer service is another reason we recommend the casino. The live chat is available 24/7, although only in four languages as indicated above. Other languages are only available on live chat until 22:00 CET.
The Betsson maximum withdrawal limit is one of the highest in the industry, at €50000 per 24 hour period. Each player making their first withdrawal is subject to document verification, and withdrawals over €2000 may require further verification such as a phone call or further documents. The minimum deposit limit is €10.
The variety of payment methods is one of the areas of this casino where it should look to improve. Only 8 payment methods are on offer, including payment cards, e-wallets like Skrill and Neteller and bank transfer. Deposits using payment cards (VISA, Mastercard, Maestro) feature 2.5% service fee which is another downside. Some other payment methods like PayPal may be available for selected countries.
Betsson promises that all withdrawals will be paid within 24 hours. Most feedback from their players confirm this fact. However, there is the occasional slower withdrawal, but withdrawals rarely take longer than 4 days. Even the account verification is faster than at most other online casinos, which is confirmed by numerous players’ experiences.
The casino currently offers 100% up to €100 as a first deposit bonus. However, this bonus is only available to players from Australia, Canada , Ireland and New Zealand. The bonus amount must be wagered 35 times before a withdrawal can be made. The wagering requirements have to be completed within 30 days or the bonus will expire. Wagering on most casino games is allowed. However only slots, lottery games, scratch cards and some other games contributes 100%. Caribbean Stud contributes 50% and table games 25% or less (blackjack and video poker contribute just 5% and roulette and baccarat just 10%).
One of the bonus terms clauses players should be aware of is the €6 maximum bet allowed when playing with bonuses. Plus there is also a 50 euro cents maximum limit per line.
There are also some specific bonuses for other countries from time to time, like free spins no deposit or deposit bonuses. If you are not sure, just contact the support team and they will let you know what bonuses you are eligible for.
There are various special bonuses for selected days, like free spins for playing specific casino games, as well as weekly draws. The Daily Pick promotion also offers a different promotion every day, including free spins, cashback and bonuses. Unfortunately, the casino does not have a dedicated VIP program. Players who are interested in more than just the casino will find an even bigger choice of bonuses in the Betsson poker room and sportsbook.
Featuring more than 500 games from many different software providers including Microgaming, NetEnt and Yggdrasil, players can choose from a huge number of slots, including many progressives.
Live dealer games offer classic roulette (in many options), blackjack, baccarat, Casino Hold’em and Dream Catcher. Both micro stakes and high stakes players will find a table to suit, with roulette tables with a minimum bet of 10 cents and a baccarat table with a maximum €15000 bet.
The motto of this casino is "Anytime’s Playtime", which is backed by mobile applications for both Apple and Android devices and tablets, as well as support in 16 different languages.
Players can use the same account to place bets in the sportsbook, play multiplayer Texas Hold’em poker in the poker room, or relax playing bingo in the Betsson bingo hall.