BetFlag Casino Review

The player from Italy, who had an account at Betflag for 10 years, had complaints about the fairness of online games, particularly slot games and casino games, alleging they were programmed to always benefit the platform. He also questioned the lower Return to Player (RTP) rates and the absence of games with 100% RTP. The player connected his concerns to broader issues of government regulation, taxation, and societal impact. However, without substantial evidence to support his claims of unfair gaming practices, we were unable to further investigate his complaint. We advised the player to contact the licensing authority or specific game providers who had the means to investigate such issues.

The player from Italy had encountered an error while playing Crazy Time, claiming he could have won 160€. He had disputed the casino's claim that the issue was due to self-imposed betting limitations. The player had been asked to provide supporting evidence to further investigate the issue. However, the player later reported that the casino had contacted him and resolved the problem. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Italy had reported an issue with a game in which his €105 bet was cancelled and refunded without any further explanation. He had reached out to the casino but was unsatisfied with their response. After reviewing the case, we had explained that if a bet is rejected by the provider's server, it is invalidated and the correct procedure is to refund the player's bet. The player, dissatisfied with this explanation, had requested the cancellation of his complaint and deletion of his account. Consequently, the complaint had been closed as per the player's request.