The player´s funds were confiscated with no relevant reason and the casino never provided any proof of any broken rules.
The player played slots games with a deposit bonus, fulfilled all the wagering requirements, had the documents verified, and ended the play with the leftover balance of BTC1.32005238. After that, the casino confiscated the player´s whole balance. Later on, the player received an email where it stated that he/she broke few rules due to a collusion with other players, provided incorrect registration data, developed strategies aimed to gain unfair winnings, made fraudulent actions against other online casinos or payment providers, created two or more accounts, and other types of cheating. The casino never responded to the player´s emails nor did they provide any proof of breaking the rules of the casino. We believe that the information and proofs the casino presented are not justified enough to confirm the accusations against a player. There is no further information on this case.
This complaint is from 12/2016
Disputed amount: 1.32 BTC
(bonus money) Read more on: askgamblers.com