Home Complaints Bet Swagger Casino - Player requests a refund of deposits.

Bet Swagger Casino - Player requests a refund of deposits.

Amount: £450

Bet Swagger Casino
Very bad reputation
Submitted: 24 Nov 2021
Case opened Current status

Waiting for player to reply

2d 16h 36m 21s

Case summary

4 days ago

The player from United Kingdom wishes his deposits to be reimbursed since the casino doesn’t hold UKGC License.

4 days ago

This company again, illegally transacted with a UK consumer having advise this was allowed. I learned shortly after that they had no license to advertise to or transact with UK consumers. They operator is rude aggressive and unhelpful.

4 days ago

Dear Lee,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that UKGC license is necessary only for those casinos which want to operate on the UK market (targeting the UK) but if the casino does not target the UK market with their commercials (do not offer GBP currency, bonuses for UK players, etc.) they can accept UK players, they are just not protected by UKGC.

Here is an example, that could help you better understand our standpoint:

You are from the UK, and in the UK people drive on the left side of the road - that's the law. In my country, people drive on the right side of the road. But we are not building special roads for UK citizens because their laws say people should drive on the left side of the road.

And the same principle is applied for the UKGC license - you are working on the UK market, you need to follow UK law. But if you come to play in Curaçao licensed casino (by your free will and they are not targeting the UK market), you need to follow Curaçao laws.

Unfortunately, in this case, we are not able to help you and you have no right for a refund of your deposits. I can only recommend you to do better research next time and play only in the casinos licensed by UKGC.

Please let me know, if there is anything else, I could do for you regarding this case, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,


Leewright6 has 2d 16h 36m 21s to reply