bet-at-home Review

Player complained that he sent to the casino the documents they had requested in order to verify his account for the withdrawal. He then found out his account was locked. When he asked the casino what was the reason he was told they had the right to close his account at the sole discretion and they terminated the agreement between the casino and the player. He said he never got any explanation to this. No reply from the casino, no more update.

The Player complained that the document sent for account verification purposes was rejected and they were accused of providing incorrect details and therefore breached the casinos' T&Cs. The player also made a deposit of £1,000 prior to the account closure and demanded to retrieve that money back. The casino replied to this complaint saying they had properly communicated with the player about all the information and update, but as it turned out, they were sending it to the wrong email address. The player said they had sent an email to the casino about their email address being changed many times, but the casino never responded to them. In the end, the casino advised the player to have their issue investigated by an independent resolution service such as eCOGRA but as per their privacy policy, they couldn't provide sufficient evidence. No more update since then.

Player complained that after he made a withdrawal request and sent multiple documents for security checks he then received a message saying his account was closed. When he asked for the reason he was told he had breached terms and conditions but the casino failed to explain to him at which point he did so. No reply from the casino, no more update.

Player complained that when he asked for a withdrawal and sent several documents for verification the casino said there were irregularities in his documents and his account was closed. Player didn't understand what was the reason. No reply from the casino, no more update.

The player 'zakiossa51' had registered an account with his old address. He was moving to a new address when this issue occurred. He was not sure about when the new address would appear on his bank statements so he decided not to update the new address in the casino. He requested a withdrawal and went through the verification process. The first documents that were sent to the casino contained the old address, however, the bank statement was of older date and the casino requested a more recent bank statement where naturally appeared the new address. The casino considered this as a fraudulent behaviour, locked the player's account and refused to pay out his winnings. The casino didn't provide the evidence to prove their side of the story and remained their position unchanged.

Player complained that after he sent the necessary documents for verification his account was locked and he got no explanation at all. Casino replied they were not allowed to discuss this in public. No more update about the case.

Player complained that after he provided all the required documents to the casino they asked him to send a photo of Paysafecard vouchers he used. These vouchers were not purchased in the same country. Player's account got suspended and the casino didn't provide any explanation. Player submitted a complaint to the official regulatory body. No more update.

Player complained that after he sent all the necessary documentation to the casino he got a reply that he had breached terms and conditions. After the player read through these terms and conditions carefully he realized it might've been due to the fact that he hadn't updated his phone number. The casino representative replied that he would check his account and get back to him. No more update since.

Player complained the casino had never asked him for the Paysafecard receipts before, however, for another withdrawal they insisted on them. After using them the player threw them away so their credibility couldn't be checked. No more update about the resolution of this issue.

Player complained he sent several identity-proving documents but was told there were irregularities in the documents. However, the casino wouldn't explain to him what was the issue. No reply from the casino, no more update.

Player complained that after he asked for a withdrawal, he sent to the casino the requested identity-proving document. However, the casino said there were irregularities in these documents and locked his account. A casino representative replied to him he would check this issue, no more reply, no more update.