The player from Germany won €2,000 at BassBet on April 18, 2025, and after successfully receiving the first €500 withdrawal, he faced pending payouts of €1,500 for two weeks. Despite assurances from support that no verification was necessary, he still experienced delays. The issue was resolved as he confirmed that his winnings had finally arrived after 13 business days. We marked the complaint as 'resolved' in our system and appreciated his cooperation.
BassBet Casino - Player’s withdrawal is delayed.
Amount: €1,500
BassBet Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.1
BassBet Casino has a Safety Index of 8.1, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
Public
Public
1 month ago
Translation
Hello, I won a total of €2,000 at BassBet on April 18, 2025, and wanted to withdraw it immediately. The first €500 arrived in my account within 24 hours. The remaining €1,500, three €500 payouts, is still pending. Support told me the usual thing: there are some delays. BassBet says I don't have to verify my account.
Automatic translation:
Public
Public
1 month ago
Dear christopherriegel91,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise if you used the same payment method to withdraw all your winnings?
- Have you made any other successful withdrawals besides the one mentioned in this complaint? Were there any delays?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
1 month ago
Translation
Hello
- Yes, I always used the same method.
- In total, I've made four withdrawals of €500 each. €500 is already in my account. The others aren't.
- Yes, it was a bonus that was fully wagered and €500 was already paid out.
Automatic translation:
Public
Public
1 month ago
Translation
Hello, the complaint can be closed! My money finally arrived after 13 business days.
Automatic translation:
Public
Public
1 month ago
Dear christopherriegel91,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
Casino.Guru
