Barbados Casino - Uncertain case.

Amount: €150

Barbados Casino

Safety Index:High Submitted: 27 Sep 2019 | Case closed : 21 Oct 2019

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

Sabine, a player from German, is unhappy with the casino service.

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Sabine

Unregistered user

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4 years ago

OriginalTranslation

Good day I have now deposited several times in the beginning after the deposit you win then you are at a stake of 1.40 at about 113 euros and that is not a game anymore I have now everytime that is bordering on fraud !!!!! I'm mad

Automatic translation:

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Jozef

Deputy Head of Data & Complaints

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4 years ago

Hello, Sabine.

Thank you very much for submitting your complaint through our website. I am sorry, it is hard for me to understand your issue. Could you please specify your problem?

Regards, Jozef

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Jozef

Deputy Head of Data & Complaints

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4 years ago

Dear Sabine,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Jozef

Deputy Head of Data & Complaints

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.