Home Complaints Argo Casino - Player’s struggling to withdraw winnings.

Amount: €394

Argo Casino - Player’s struggling to withdraw winnings.

Argo Casino
6.4/10 Questionable reputation
Submitted: 03 May 2021 | Case opened
Current status

Waiting for Casino Guru to reply

6d 0h 19m 5s

Case summary

3 days ago - 04 May 2021

The player from Germany is experiencing difficulties withdrawing funds, because the transactions to her preferred payment methods have been declined.

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Hello,


Argocasino does not allow me to withdraw my money. A few months ago I paid via Ecopayz and converted the money several times. Now I am told a payout via ecopayz is supposedly not technically possible and the only alternative I am offered is the payout via Bitcoin. However, this method is not available to me and I do not want to use it. Even a payout through an international bank transfer will be refused. Therefore, I am asking CasinoGuru for assistance with this problem with the casino.


Many Thanks

Automatic translation
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Dear Vincent,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Do I understand correctly that you’ve made successful withdrawals via Ecopayz before?

Would you be so kind and forward all the relevant communication between you and the casino to kristina.s@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

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Hello,


I have not yet made a payout. The current payout is my first payout that I made. All payments were made via Ecopayz. The offered payout via Bitcoin is not possible for me. Furthermore, the contact to the casino has so far only been via the live chat, as the casino has not yet written to me by email.


I understand that the payment via ecopayz can be restricted due to external influences. However, the casino is responsible for offering alternative and comparable payment methods and not exotic payment methods that are also not possible in the same currency.


With best regards

Hagem

Automatic translation
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Thank you very much Vincent for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

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Dear Vincent Pablo,


At the moment you can try to use only BTC for withdraw.


Best Regards,

Argo Casino.

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Dear Vincent,

I’m sorry to hear that you’re experiencing issues withdrawing your funds. I’ll try my best to resolve the issue to your satisfaction.

 

Thank you, Argo Casino, for your reply. Could you please inform us if Vincent can expect any other alternative payment method to be available in the near future?

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Dear Andrej Pauls,


At the moment, we have already started integrating a new crypto-processing with a lot of crypro wallets.


Best Regards,

ArgoCasino.

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