Rembrandt Casino Review

The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player from Germany had her account blocked and experiencing difficulties withdrawing deposited funds. The casino failed to respond and we were forced to close this case as 'unresolved'. Several months later, the casino had approached us to reopen the complaint with intention to solve the situation with the player. Unfortunately, the player did not respond to our messages and we were forced to reject this complaint.

The player from Germany had their withdrawal requested six weeks ago. Unfortunately, it hasn’t been received yet. The casino failed to make a response and we were forced to close the complaint as'unresolved'. The player reached us after some time, informing that the winnings have been received, therefore the comlpaint is resolved.

A player from Netherlands complained that depspite that the Netherlands was a restricted country, the casino did nothing to prevent him from registering, depositing and playing there. Later, the player contacted IBAS about this issue but his complaint was rejected.

The player from the Netherlands has been accused of opening multiple accounts, but he isn’t aware of it. The complaint was rejected after the casino sent us relevant proof of the player's account duplicity.

The player from Germany requested a withdrawal. Then his winnings were confiscated without any explanation. Even though we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player requested a withdrawal of €8910 and sent all the documents needed for their account verification. Once his account was verified, he then received information from the casino that his payout would be split into payment installments of €1,000 per week. He then received his first and second payment, but when he was about to receive his third one, the casino froze his account. When the player contacted live chat for the explanation, they told him his account was under the management revision. The casino's management team was supposed to contact the player with an update once they would be done with the investigation but we're not sure if they had ever done so. No more details are available ever since.

The player used a bonus to play and after he won €77, 395, he then requested a withdrawal of only €5,000. Into the following day, he received a congratulations letter from the casino in which also stated that he would be eligible to receive only €15,000 from the whole sum. It was due to the bonus terms and conditions but the player claimed that at that moment when he had won, they were different. He even provided screenshots to prove it but the casino never responded to those. Later on, the player confirmed that the casino paid him €15,000 within a year-long period, but kept over €60,000. This complaint was left unsolved.

Due to his gambling addiction, the player asked the casino to self-exclude him. About a month after that, he received an email with a promotional offer and tried to see if his account was open and found out that it actually was open. So he deposited money and lost them, too. The player then rightly called the reopening of his account and receiving a promotional offer as unethical and the casino hadn't provided any proof that the player might have been lying.

The player from Finland was experiencing a delayed withdrawal despite having provided the necessary documents and completing KYC verification. TThe player later confirmed that she had received her winnings. We marked the complaint as resolved following the successful withdrawal.

The Austrian player had requested a withdrawal of 2400 Euros from 24bettle casino, which had been split and partially paid. Despite assurances and numerous correspondences for the remainder, the player's winnings had not been received after 29 days, with the casino providing unclear explanations. After the player's persistent follow-ups and our team's intervention, the casino had eventually paid out the remaining winnings. The issue had been resolved successfully and the complaint had been marked as 'resolved'.

The player from Austria underwent a lengthy KYC process with a casino. However, the casino is claiming to have transferred the winnings, which the player disputes. The player confirmed the funds were received and the issue is resolved.

The player from Canada is experiencing difficulties withdrawing his funds due to limited availability of payment methods. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Ireland was experiencing a delay in withdrawing 4000€. Despite the casino having verified the account two weeks prior to requesting the withdrawals in question, they were informed that their case was special and needed more time for the withdrawal to be processed. In the meantime, she requested one more withdrawal of 1000€. The casino informed us that there was an issue with the processing of the payments on the casino's side. All payments were delayed for approximately 2 months, but ultimately, they were successfully credited to the player's payment method. The complaint is resolved.

The player from Germany was experiencing difficulties withdrawing her winnings due to ongoing verification. The player decided to contact the casino's appointed ADR. Later, the verification process was concluded and the player's withdrawal request was processed. We closed the complaint as 'resolved' after the player confirmed she had received the payment.

The player from Finland had experienced a six-week delay in her withdrawal, even though it had been approved nearly a month prior. Despite inquiring multiple times, she received repetitive responses about being patient and that they would handle it. We had engaged with the casino and extended the timer for their response. After our intervention, the player confirmed receiving a payment of 400 euros. The complaint had been successfully resolved and was marked as such in our system.

The player from Finland is dealing with a drawn-out withdrawal process. Despite completing the KYC verification, they are waiting for their withdrawal request to be processed. It seems to be a common practice of Casino to ignore us completely in our attempts to mediate any kind of issue therefore the complain remains unresolved. The issue has been resolved successfully.

The player from Finland is unhappy with his winnings being split into several installments. The first one has been delayed already. After contacting casino and their affiliates we still weren't able to get a response. The complaint has been reopened per casino's request, the issue has been resolved successfully.

The player from Finland has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Germany requested a withdrawal 9 days prior to submitting this complaint. It has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the United Kingdom reported a delayed withdrawal of 750€ and had been repeatedly misinformed about the payment date by the casino. This was a recurring issue for the player. After the player provided the necessary details, we reached out to the casino for their assistance in resolving the issue. The casino failed to respond within the given timeframe, but the player confirmed having received the payment eventually.

The player from Brazil had been experiencing problems withdrawing 800 euros from a casino for a month despite having a verified account. The withdrawal via PIX was delayed as the casino had noted that PIX didn't accept euros. Despite providing alternative bank account details, the player hadn't received the money and was met with repetitive unhelpful responses from the chat support. After two months of back and forth communication with the casino and assistance from the Complaints Team, the player finally confirmed the receipt of his winnings. The complaint was then marked as 'resolved'.

The player from Poland has been waiting for their payment since September 15th. The casino requested verification of the player's payment methods, even unused ones, with the process taking several days. Though the account is supposedly verified now, the player consistently receives the answer that the finance department is still checking. After contacting casino and their affiliates we still weren't able to get a response. We have reopened the complaint per the player's request. The issue has been resolved successfully.

The player from Finland is facing difficulties with a delayed withdrawal. The casino claims the winnings have been paid, but the player has not received them. Despite attempts to clarify, the casino is not providing further information or a receipt. We tried to contact the casino, but before it replied, the player informed us about receiving the money so the complaint was closed as resolved.

The player from Finland has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Japan had reported a delay in receiving his approved withdrawal from an online casino. Despite numerous interactions with the casino's support team, the player's account had been locked without a detailed explanation. The casino had attributed the delay to a technical issue and their new, enhanced account review process. The player had proposed an alternative payment method, but had faced difficulties due to currency and technology limitations. Eventually, the casino had offered another alternative payout method, which the player had accepted. The issue had been resolved when the player confirmed receipt of his withdrawal. The Complaints Team then marked the complaint as resolved.

The player from Netherlands has provided all the required documents, but the casino later asked for proof of income and more information about bank account that wasn’t used for depositing. The issue was successfully resolved. The player received his funds.