Home Online Casinos Red Flush Casino Review

Red Flush Casino Review

Casino is already closed
5.8 Reputation
rating
Questionable
Reputation
Casino is already closed
Questionable
Reputation
Author: Matej Novota | This review was last updated: 2019-11-27T00:00Z  

We've thoroughly reviewed Red Flush Casino and gave it a questionable reputation rating. This casino has some good qualities, but also a lot of negatives because of which it's better to play elsewhere. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. Because Red Flush Casino is related to other online casinos listed below, its rating is also influenced by them. Read the full review below and learn more about this casino.

According to our research and estimates, Red Flush Casino is a medium-sized online casino revenue-wise. However, it's a part of a big group of related casinos with high combined revenues. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We currently have 3 complaints directly about this casino in our database, as well as 103 complaints about other casinos related to it. Because of these complaints, we've given this casino 3,913 black points in total, out of which 2,964 come from related casinos. You can find more information about all of the complaints and black points below.

Red Flush Casino appears on 2 blacklists that you can find below. We consider at least one of them to be fully relevant and serious, which is why we've deducted some points from our reputation rating because of these blacklists.

As we already mentioned, we've given Red Flush Casino a questionable reputation rating. That means that while it's not completely bad, it does have some negative qualities because of which it's advisable to look for a better online casino to play at.

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Blacklisted on
Latest Casino Bonuses Blacklist
Blacklisted on
Wizard of Odds Blacklist
Positives
  • Good selection of games
  • Just a few restricted countries
  • High withdrawal limit
  • Live dealer games are available

Complaints about Red Flush Casino and related casinos (106)

We have conducted extensive research on the web and as a result we have found following 106 complaints on Red Flush Casino or any brands that might be interconnected with it. Taking into account seriousness and credibility of these complaints and estimated size of casino revenues we decided to give Red Flush Casino a Questionable reputation.

Questionable Casino Reputation
Direct complaints about Red Flush Casino
No reaction, good regulator
Black points: 904
Delayed withdrawal process of $18,000.
The player had been promised to get paid within 3-5 business days about three times in the row but still didn't receive the $18,000. There is no more information and the complaint remains unsolved.
Disputed amount: $18,000 (real money)
This complaint is from 1/2015
Read more on: askgamblers.com
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No reaction, good regulator
Black points: 23
The player didn't finish the wagering requirements.
The player complained that after he made a deposit of $50 and won $80, he wasn't able to withdraw it because he had an unfinished bonus going on and he needed to finish the wagering requirements first. Fueldrockets wasn't happy about this so he contacted the casino and they promised him to fix the issue. A few hours later, he went to check if anything in his account had changed and found everything was the same. No further information is available and the case remains unsolved.
Disputed amount: $80 (bonus money)
This complaint is from 12/2014
Read more on: askgamblers.com
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Failed self-exclusion
Black points: 22
Failed self-exclusion.
Hollie45 from the UK claimed that she was self-excluded at a different casino, but she had an urge to gamble so she decided to join Redflush, and deposited £170 via Ukash and wanted to deposit with her card too. The casino did not allow it and when she asked them for an explanation, they replied it was due to her self-exclusion. After that, she asked the casino to close her account and refund her of the deposit. But the casino replied to the complaint that since she used different information during the registration, they were not able to do so. They also stated that she contacted the casino only after she already lost all her money and considered the case as closed without a refund. There is no further update ever since then but we believe that the player didn't receive her winnings.
Disputed amount: £170 (real money)
This complaint is from 5/2014
Read more on: askgamblers.com
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Complaints on related All Slots Casino (Same owner)
Insufficient evidence from casino
Black points: 1199 (119 for this casino)
Account was closed and winnings were confiscated due to breach of terms and conditions.
The player requested a withdrawal and sent his documents for verification to the casino support about five times. The payout of his winnings became delayed and once the verification was finally done, the casino informed him that he shared computers or environments with other people and they would confiscate his winnings of $5,000 and close his account. There's no other information available after this.
Disputed amount: $5,000 (real money)
This complaint is from 8/2015
Read more on: askgamblers.com
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Insufficient evidence from casino
Black points: 1072 (107 for this casino)
Withdrawal refused, account locked.
The player received his winnings previously without any issues but once he asked for a second withdrawal of €7,670, it was denied. The casino closed his account claiming that the player violated their shared environment policy. They also confiscated his winnings. No further information is available.
Disputed amount: €7,670 (real money)
This complaint is from 9/2014
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Insufficient evidence from casino
Black points: 460 (46 for this casino)
After winning in this casino, the player even got a congratulations email but he was unable to get his money for an unknown reason.
The casino did not respond to the player's emails and when he placed an official complaint, the casino responded saying the player used an irregular betting pattern, therefore, all funds were confiscated. However, no evidence was provided.
Disputed amount: £2,918 (real money)
This complaint is from 11/2014
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Insufficient evidence from casino
Black points: 395 (39 for this casino)
A bit more complicated complaint when the player didn't use his own credit card for deposit.
The player used a friend's credit card to deposit money and he had a handwritten letter with the friend's approval. The problem was that the casino took a deposit from this card and when there was some balance on the account they simply closed it because of breaching terms. They should have either returned the deposit or let his account open with the balance. However, the evidence was missing.
Disputed amount: $1,650 (real money)
This complaint is from 11/2015
Read more on: askgamblers.com
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Insufficient evidence from casino
Black points: 323 (32 for this casino)
Casino refused to pay winnings and closed the player's account.
The player was accused of having played in a shared environment. That was breaching the terms according to the casino and they confiscated all the winnings. However no proper evidence was provided, therefore this was highly suspicious.
Disputed amount: €2,443 (real money)
This complaint is from 11/2014
Read more on: askgamblers.com
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Insufficient evidence from casino
Black points: 99 (9 for this casino)
Player was accused of multiple account holdings and his account was closed.
The player requested a withdrawal of £260 but it was denied by the casino. They claimed that the player had opened multiple accounts and they blocked his account. No other information is available ever since then.
Disputed amount: £260 (real money)
This complaint is from 8/2015
Read more on: thepogg.com
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Show 5 similiar complaints with 2,349 black points in total (233 for this casino)
Uncertain case, good regulator
Black points: 378 (37 for this casino)
After the player sent their documents for verification, their account was closed without an explanation from the casino.
The player requested a withdrawal and after they send all the documents needed for their account verification, their account was blocked. They contacted the live chat for an explanation and were told that their account was under the investigation. The casino never responded to this complaint and it remains unresolved.
Disputed amount: €3,400 (real money)
This complaint is from 8/2019
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Uncertain case, good regulator
Black points: 252 (25 for this casino)
Delayed withdrawal request without an explanation from the casino.
The player requested a withdrawal of €2,500 and sent all the documents for the account to get verified. After that, the payout became delayed and the player was trying to get a hold of the casino support via emails numerous times. The casino never responded to his contact attempts and the complaint remained unsolved.
Disputed amount: €2,500 (real money)
This complaint is from 1/2018
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Uncertain case, good regulator
Black points: 45 (4 for this casino)
Confusing withdrawal process.
The player requested a withdrawal but the casino claimed that the player had stopped the payout to go through to their bank account. But the player claimed to make all their transactions via their iDebit card. An uncertain and confusing complaint that remained unresolved.
Disputed amount: $1,000 (bonus money)
This complaint is from 5/2019
Read more on: thepogg.com
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Uncertain case, good regulator
Black points: 28 (2 for this casino)
Player was accused of using an irregular betting pattern. The casino refused to pay the win or returning deposit 200€.
The player was not aware of breaching any terms. Also, no proper evidence was shown. The casino had either very strict terms or was trying to accuse the player of a random violation. Unprofessional behavior.
Disputed amount: €812 (real money)
This complaint is from 9/2014
Read more on: askgamblers.com
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Show 3 similiar complaints with 325 black points in total (31 for this casino)
Delayed payment, status unknown
Black points: 350 (35 for this casino)
Delayed withdrawal process.
The player complained about their withdrawal request being delayed. They were asked to provide additional documents for their account to get verified more thoroughly. After that, the casino found out that their account was linked with other players' accounts and decided to close their account and confiscate their winnings. Ever since then, there's no other information provided.
Disputed amount: $3,500 (bonus money)
This complaint is from 3/2019
Read more on: thepogg.com
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Delayed payment, status unknown
Black points: 139 (13 for this casino)
Extremely long withdrawal process, more than 6 months of waiting.
The player was constantly getting the emails asking him for ID documents, sometimes 2-3 times a day. The casino responded but with no details or excuse.
Disputed amount: $3,500 (real money)
This complaint is from 12/2015
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Delayed payment, status unknown
Black points: 108 (10 for this casino)
Delayed payment with an unknown status.
The casino responded to the player's complaint and tried to resolve the situation where they promised the payment would reach the player's account in a few days. It was taking much longer than expected for an unknown reason and we still aren't sure if the player did receive the payment or not. The case remains unresolved.
Disputed amount: $1,800 (real money)
This complaint is from 4/2017
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Delayed payment, status unknown
Black points: 19 (1 for this casino)
Again an issue about using a 3rd party card to deposit. The casino accepted the deposit but did not want to pay winnings.
The player used other person's card to make the deposit and the casino refused to pay her the winnings of $650. The casino also returned the deposit of $20 to that card.
Disputed amount: $650 (real money)
This complaint is from 4/2015
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Show 3 similiar complaints with 266 black points in total (24 for this casino)
Complaints on related Wild Jack Casino (Same owner)
Failed self-exclusion
Black points: 44 (4 for this casino)
Failed self-exclusion, account blocked.
Player requested a refund after he had self-excluded himself from a sister casino but was still able to deposit in Wild Jack Casino. Casino replied the requested amount was below the withdrawal limit, therefore, the player should've waited for his exclusion period to be over (6months) in order to access his deposit again. Casino refused to return his deposit.
Disputed amount: $450 (real money)
This complaint is from 4/2015
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 24 (2 for this casino)
A payment made via a bitcoin transaction but was never credited.
Player complained he had deposited via a bitcoin transaction but the funds were never added to his account. After he contacted the customer service they just kept telling him they would look into it. Uncertain case, no more update since then.
Disputed amount: ?? (real money)
This complaint is from 1/2018
Read more on: thepogg.com
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Failed self-exclusion
Black points: 0
Failed self-exclusion.
Player complained he had self-excluded himself from a sister casino and still he was able to create a new account in this casino. Casino replied that it was true that he had self-excluded himself but he hadn't admitted any gambling problems so only the account in the first casino was blocked and he was free to play in sister casinos. An uncertain case, the player turned to gambling commission for further assistance. No more update since then.
Disputed amount: ?? (bonus money)
This complaint is from 5/2015
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Complaints on related WinTingo Casino (Same owner)
No reaction, good regulator
Black points: 1939 (193 for this casino)
After two unsuccessful attempts of a withdrawal, the player's winning was still not paid.
Kostaallen requested a withdrawal of $23,000 and was asked to send in documents and his ID for verification. He sent those right away but no one got back to him after that. He contacted the chat and they told him that they received the documents but soon after, the winning was back at his player's account. Kostaalledn contacted the casino via chat again and they advised him to request another withdrawal. The player had no other option so he made another withdrawal request of $30, 000. There is no further update on this case and because the casino never responded either, it remains unresolved.
Disputed amount: $30,000 (real money)
This complaint is from 8/2016
Read more on: askgamblers.com
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No reaction, good regulator
Black points: 581 (58 for this casino)
Extremely long document verification and withdrawal process.
Larissat9895 received a no deposit bonus of $75 and with it won $3,550. The casino made it very difficult for him to receive the winning. They asked him of all kinds of documents, including his partner's birth certificate. He was more than sure that the casino just prolonged the process with the purpose to not to pay Larissat's winning. On a top of it all, the casino never responded to the complaint, which made it impossible to resolve.
Disputed amount: $3,550 (real money)
This complaint is from 1/2017
Read more on: askgamblers.com
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No reaction, good regulator
Black points: 446 (44 for this casino)
The player's winning was confiscated due to a game irregularity accusations without a proof from the casino.
The casino confiscated the player's winning of €3,200 due to a game irregularity. There was no proof provided by the casino nor would they answered the complaint. The case is unresolved.
Disputed amount: €3,200 (bonus money)
This complaint is from 11/2016
Read more on: askgamblers.com
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No reaction, good regulator
Black points: 169 (16 for this casino)
The partial amount of the player's winning was confiscated and the account was closed.
The player, Augustinpe, had his account closed and then the casino asked him the documents for verification. He sent those documents in and after few days passed, his account was reopened. He also received the partial amount of his winning, €1,000 and decided to request a withdrawal of the rest, the €800. His account became closed again and when he contacted the live chat, they told him that he had discrepancy found on his account. He wondered how could it be possible since he was approved and paid by the casino already. This case didn't get resolved and the casino never responded to the complaint either.
Disputed amount: €800 (real money)
This complaint is from 8/2016
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No reaction, good regulator
Black points: 125 (12 for this casino)
The player received a partial amount of her winning and waited to receive the rest.
Jo made a deposit of $25 and when she met all the wagering requirements, she requested a withdrawal. She had also sent the documents for verification and they were accepted. Jo received $200 and the rest was reversed. The support told her that she could log in every week and make a withdrawal of up to $200 max due to winning being greater than 5 x her deposit. But she also said that according to the casino's terms and conditions if a withdrawal was greater than 5 times her lifetime deposits then the maximum amount that she could withdraw was $4,000. Jo's winnings were less than $4000 so she should've been paid the full amount. The casino never responded to her complaint and it remains open.
Disputed amount: $600 (real money)
This complaint is from 6/2016
Read more on: askgamblers.com
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No reaction, good regulator
Black points: 11 (1 for this casino)
Very long document verification and withdrawal process.
The player, Allyblake44, requested a withdrawal and two weeks later, she was asked to send documents for verification. When she sent those in, she was informed by the casino that they were approved. Five days later she contacted the live chat for an update and they informed her there were some problems with the documents. The Askgamblers asked the casino for an update via the complaint. Allyblake wrote that the casino asked her for more documents for verification but still, she didn't receive any money. She also mentioned that she won't play at this casino ever again. The casino never responded to the complaint and it remains unresolved.
Disputed amount: $100 (real money)
This complaint is from 9/2014
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No reaction, good regulator
Black points: 11 (1 for this casino)
Unconditionally long document verification and withdrawal process.
The player complained about an extremely long withdrawal process and unsuccessful and repeated document verification. We believe that this player must have gotten really frustrated with this process and the casino. No further comment.
Disputed amount: $100 (real money)
This complaint is from 5/2014
Read more on: askgamblers.com
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Show 6 similiar complaints with 1,343 black points in total (132 for this casino)
Uncertain case, good regulator
Black points: 152 (15 for this casino)
The player received only partial amount of his winning and was waiting for the rest of it to arrive.
Tomnbec2016 requested a withdrawal of AUD2,000 and kept in touch with the casino via phone all the time due to the documents that he provided while depositing were different from the ones during the withdrawal. The casino claimed that there was no problem with the documents but they requested additional ones, like a selfie of the player. Later on, the player mentioned in the complaint that he received a half of his winning and the other half was also approved but didn't arrive. The casino never responded to the complaint but we believe that the winning was likely paid.
Disputed amount: A$2,000 (real money)
This complaint is from 5/2017
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Uncertain case, good regulator
Black points: 70 (7 for this casino)
Extremely long verification and withdrawal process.
The player requested a withdrawal of €620 and was asked to send documents for verification. When the player did so, the casino claimed they never received them and this kept on going for a few more times. Later on, the player received a partial amount of his withdrawal, €300 and asked the casino what was the reason. They told them that this was a normal process where they checked if the Skrill account truly belongs to them. This case has no further information available.
Disputed amount: €620 (real money)
This complaint is from 6/2016
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 5 (1 for this casino)
The casino wouldn't honor the player's promotion after they made a deposit.
The player complained about a bonus that they took from a casino's Facebook page. When the player made a deposit and contacted the support to claim it, they denied that they had a Facebook page and refused to honor the promotion. There is no further information about this case.
Disputed amount: $100 (bonus money)
This complaint is from 6/2016
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Uncertain case, good regulator
Black points: 1
The player's withdrawal request was denied due to the wagering requirements not being met.
Julie was offered a 30% cashback bonus but she refused to take it because it had wagering requirements. Later on, she was offered another bonus with 90% and she accepted it thinking it wouldn't require any wagering. When she tried to request a withdrawal, she found out that she wasn't able to do so due to a lack of met wagering requirements. The casino responded to the complaint saying that every cashback bonus had terms and conditions that apply to all bonuses. Julie wrote that she felt misled by the casino. There is no further update on this case.
Disputed amount: $100 (bonus money)
This complaint is from 5/2014
Read more on: askgamblers.com
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Show 3 similiar complaints with 76 black points in total (9 for this casino)
Technical glitch
Black points: 39 (3 for this casino)
Ashely made two deposits which never showed up on her player's account.
The player, Ashley, made a deposit and received an error, so she made a second deposit and thought that this one would go through. The following day, she checked her bank account and it showed that the money was taken but never appeared in her player's account. She decided to contact the support team and they assured her it would take few more days. Those few more days later, nothing happened. Ashley contacted the casino again and they said she would receive the money the next day and that the manager would personally call her to see if she received her deposits. The next day, there was no money and she never received the promised phone call. She waited a few more days and receive a response to her complaint where she was asked by the casino to send them an email with her account details. She tried to do so, but was unable to send emails and instead she asked the casino to send her an email. The casino never responded and the case remains open.
Disputed amount: $100 (real money)
This complaint is from 10/2015
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Technical glitch
Black points: 30 (3 for this casino)
The player kept getting an error code on a slots games and the casino wouldn't help him out for a long period of time.
Johny made a deposit of $50 and received a $50 bonus from the casino. But when he started to play the slots game, he kept getting an error code 211. For four days he followed the instructions from the support but wasn't able to play in the real money mode, only in virtual mode. About eight different support team representatives told him that they handed the problem to the technical support and he should try it in an hour, some said in 48-hours. When Johny tried to play again, it took his bet money and displayed the error code again. Johny also mentioned how badly was this issue of his handled and he won't expect to get his money back or satisfaction of played slots games. This case has never been resolved.
Disputed amount: $50 (bonus money)
This complaint is from 6/2016
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Technical glitch
Black points: 15 (1 for this casino)
Johny asked for his deposit to be returned to him due to a game error.
John made a deposit of €40 and started playing. After he played his first round, he received an error code 211. When Johny contacted the support and gave them the code, they advised him to restart his PC and to clean the cookies. Johny did as he was advised, but that didn't help, the game kept getting an error. Then Johny contacted the support again and this time they told him they didn't know what kind of error it was and asked him to send an email to a different department. Johny asked for his deposit to be returned to him and had been waiting for the answer from the casino for a while now. The casino never responded to the complaint and it remains open.
Disputed amount: $40 (real money)
This complaint is from 5/2015
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Show 2 similiar complaints with 45 black points in total (4 for this casino)
Delayed payment, status unknown
Black points: 19 (1 for this casino)
Extremely long withdrawal process without a reason.
The player won €600 with a bonus and made a withdrawal request. While he tried to upload his documents for verification, an error occurred and Seppoelander was advised by the support team to resend those to a specific email given by them. He sent those in and the casino informed him that everything was being processed. They also apologized to him for the delay. Later on, the casino replied to the complaint saying that all the documents were approved and he should receive the winning within 48-hours. Four days later, Seppoelander wrote on the complaint that he still didn't receive the money. We believe that he did receive his winning but there is no update on the complaint.
Disputed amount: €600 (bonus money)
This complaint is from 5/2014
Read more on: askgamblers.com
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Complaints on related Vegas Palms Casino (Same owner)
Uncertain case, good regulator
Black points: 15 (1 for this casino)
The player received more money than he requested.
After the player requested a withdrawal of $400, the casino asked them to send additional documents for verification. After they sent all required information several times in the row, the player received their money. However, the amount was about $235 higher than requested which left the player confused.
Disputed amount: $400 (real money)
This complaint is from 9/2014
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Uncertain case, good regulator
Black points: 5 (1 for this casino)
Payment error.
Player's money was deducted from their account without their knowledge when the casino claimed it was due to a payment error and that they did try to reach them for some time. The player stated that they were never contacted by anyone from the casino representatives. The complaint remained unresolved. No update since then.
Disputed amount: ?? (real money)
This complaint is from 12/2014
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 1
Player did not receive refer a friend bonus.
The player complained that he did not receive a refer a friend bonus. The casino stated that the friend had not registered correctly but this wasn't true because the friend did receive that bonus. No update since then.
Disputed amount: €10 (bonus money)
This complaint is from 11/2014
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Complaints on related 7 Sultans Casino (Same owner)
No reaction, good regulator
Black points: 1109 (110 for this casino)
Player’s winnings have disappeared.
The player from New Zealand has won a substantial amount and requested a withdrawal. The casino suggested that the winnings have been played afterwards.
Disputed amount: NZ$10,000 (real money)
This complaint is from 6/2020
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Insufficient evidence from casino
Black points: 999 (99 for this casino)
Player was accused of multiple account holdings but the casino never provided any solid proof.
The player wanted to receive his winnings of €7,665 from the casino, but they refused to pay him out. Once he filed the complaint with a mediator, they were able to find out the reason for this happening. The casino claimed that the player was engaged in the operation of multiple accounts but they never provided any proof. The complaint remained unsolved.
Disputed amount: €7,665 (real money)
This complaint is from 1/2015
Read more on: thepogg.com
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Insufficient evidence from casino
Black points: 0
Player was accused of multiple account holdings and their winnings were confiscated.
The player won €14,130 and requested a withdrawal of €4,700 only, which he received within 3 days. But when he requested a second withdrawal in the same amount as previously, it was denied and the player was accused of irregular activities. Once the mediator contacted the casino asking them for proof, they didn't provide any to them either. The player was then advised to contact the LGA gaming authority which they did but ever since then, there's no further information on the outcome.
Disputed amount: €9,430 (real money)
This complaint is from 11/2013
Read more on: thepogg.com
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Show 1 similiar complaints with 0 black points in total
No reaction, good regulator
Black points: 274 (27 for this casino)
Player's account got suddenly blocked without an explanation from the casino.
The player had been a customer of the casino for over two years and when he finally won some money, his account got blocked without any explanation from the casino. No more information was provided after this and the complaint remained unsolved.
Disputed amount: €8,000 (bonus money)
This complaint is from 10/2014
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No reaction, good regulator
Black points: 209 (20 for this casino)
Extremely delayed withdrawal and verification processing.
The player requested a withdrawal of $6,000 and sent all the documents needed for their account to get verified. They sent some of the documents multiple times but the casino claimed that they didn't receive them. On the other occasion, the casino claimed that they actually did receive the documents. The player felt confused and asked the mediator for help. No further information is available and the complaint remains unsolved.
Disputed amount: $6,000 (bonus money)
This complaint is from 2/2015
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No reaction, good regulator
Black points: 181 (18 for this casino)
Player's account got blocked due to breaking an unspecific rule.
The player used a bonus to play and soon after they won, their account got closed. The casino claimed that they had broken their rules but never gave the player more information about which specific rule did they break. There is no further information available.
Disputed amount: £3,913 (bonus money)
This complaint is from 10/2014
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Show 2 similiar complaints with 390 black points in total (38 for this casino)
Delayed payment, status unknown
Black points: 39 (3 for this casino)
Complicated and delayed withdrawal processing. In the end, the player's account got frozen.
The player requested a withdrawal via wire transfer but didn't receive their winnings. They exchanged about 150 emails with the casino trying to figure out what happened to their money. The casino promised them to trace the wire but that didn't happen either. The player provided their bank statement signed by the branch manager to prove that they didn't receive the funds. Later on, the casino froze the player's account. The complaint remains unresolved.
Disputed amount: Can$1,310 (real money)
This complaint is from 7/2015
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Delayed payment, likely paid
Black points: 39 (3 for this casino)
Delayed withdrawal process.
The player made a withdrawal request and sent all the documents needed for their account verification, but the process was delayed. After that, the player said that they had already sent a claim to eCOGRA and MGA. They also claimed that the casino didn't want to pay them because they were missing €25 in PaySafe Card vouchers. There are no further details available.
Disputed amount: €405 (real money)
This complaint is from 2/2016
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Show 1 similiar complaints with 39 black points in total (3 for this casino)
Uncertain case, good regulator
Black points: 18 (1 for this casino)
Player's account was blocked due to irregular betting pattern, which is against the casino's rules.
The player sent all the documents that were needed for their account to be verified. Even though their documents passed the process, their account was permanently closed as they were accused of an irregular betting pattern. The casino informed the player that their decision was final. There is no further information available and the complaint remained unsolved.
Disputed amount: €2,504 (bonus money)
This complaint is from 11/2014
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Complaints on related Piggs Peak Casino (Same owner)
Uncertain case, good regulator
Black points: 12 (1 for this casino)
The casino kept on asking the player for more documents to verify, which extremely delayed the withdrawal process.
Philz33 requested a withdrawal and was asked to send documents for verification. He sent those documents and was asked to send them again because they were not clear enough. He sent them about twice, so altogether, three times. The following day, the casino asked him for more credit cards documents for verification but Philz33 mentioned those were the only cards he used while he played at the casino. Ever since then, there is no update on this complaint and remains unresolved.
Disputed amount: Can$1,500 (bonus money)
This complaint is from 5/2014
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Uncertain case, good regulator
Black points: 12 (1 for this casino)
The player's account was closed due to a broken rule of the casino.
Alexandro played slots in Piggs Peak casino and lost everything and never had a cashout. Later on, he made a deposit and started playing but never used a bonus. Next time he wanted to play again, his account was being blocked and under the investigation with all of his money voided. When the ThePOGG contacted the casino, they informed them that Alexandro's account had been associated with other players accounts. They have also provided a list of all the associating indicators that they have gathered to support their decision. There is no further update about this complaint and it remains unresolved.
Disputed amount: $300 (real money)
This complaint is from 1/2014
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Complaints on related Euro Palace Casino (Same owner)
No reaction, good regulator
Black points: 2364 (236 for this casino)
Player's winnings were confiscated and their account was closed due to the management decision.
The player requested a withdrawal of CA$27.067 but it became delayed. Around ten days later, he found out that his account was closed by the management team's decision and that his withdrawal request was denied. Ever since then, there's no further information provided on whether the player received their winnings at last or not.
Disputed amount: Can$27,067 (real money)
This complaint is from 12/2019
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No reaction, good regulator
Black points: 1180 (118 for this casino)
Player didn't meet the wagering requirements and his winnings were voided.
The player wasn't able to withdraw his winnings due to high wagering requirements. The casino gave him his deposit back, but he wanted the rest of the money to be returned to him, too. There is no further update ever since then.
Disputed amount: €8,614 (real money)
This complaint is from 3/2018
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No reaction, good regulator
Black points: 849 (84 for this casino)
Player was accused of breaching bonus terms and conditions.
A player from Sweden accepted a bonus, fulfilled the wagering requirements, and won SEK40,000. He also made sure to follow all the rules about the wagering requirements and the max betting limit. After that, the casino sent him an email which stated they soon won't accept Swedish players so he decided to withdraw his winnings just to make it before the restriction was about to start. He didn't succeed because the casino accused him of breaching the bonus terms and conditions which he disagreed with. When the casino last responded to his requests, they said to him that they were still waiting for feedback from a relevant department and would contact him as soon as they would get a resolution. Unfortunately, there is no further update ever since then.
Disputed amount: 40,000 kr (bonus money)
This complaint is from 1/2019
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No reaction, good regulator
Black points: 674 (67 for this casino)
Player was accused of using an irregular betting pattern. His deposit was returned but the winnings were confiscated.
The player requested a withdrawal but it was denied and he was accused of an irregular betting pattern. His deposit was returned, but the winnings were confiscated. There is no further information available.
Disputed amount: €2,900 (bonus money)
This complaint is from 7/2019
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No reaction, good regulator
Black points: 36 (3 for this casino)
Player was accused of irregular play. However, the casino did not provide any evidence.
After the player received some of her winnings, her account then became blocked and the rest of her winnings of $200 were confiscated. The casino sent her an email stating that there was an irregular activity on her account without providing any proof to her. There's no information ever since then provided.
Disputed amount: $500 (bonus money)
This complaint is from 3/2015
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Show 4 similiar complaints with 2,739 black points in total (272 for this casino)
Delayed payment, likely paid
Black points: 39 (3 for this casino)
Player was asked to send her documents for verification numerous times.
The player requested a withdrawal of $3,000 and complained that the payout has been delayed. One week have passed and she didn't receive her winnings. The casino kept on asking her to send documents for her account verification claiming they never received them. On the other hand, the player claimed to had sent those four times already. No other details are available since then.
Disputed amount: $3,000 (real money)
This complaint is from 6/2015
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Delayed payment, status unknown
Black points: 31 (3 for this casino)
Player was asked to send verification documents multiple times. Delayed payment- unknown status.
The player made a withdrawal request of $1,600 but later on, the amount was returned to his player's account. The casino never responded to his contact attempts and he later asked for his account to be closed. We are not sure whether the player received his money or not.
Disputed amount: $1,600 (real money)
This complaint is from 5/2015
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Insufficient evidence from casino
Black points: 0
Player's winnings were confiscated due to accusations of fraud.
The player played with a bonus, fulfilled the wagering requirements, and won €5,042. He then requested a withdrawal of €2,000 but it was denied. The casino accused the player of fraud but didn't provide him nor the mediator with any proof. The player was advised to file a complaint with eCogra. We're not sure of the outcome of this complaint.
Disputed amount: €5,042 (bonus money)
This complaint is from 5/2014
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Complaints on related Royal Vegas Casino (Same owner)
No reaction, good regulator
Black points: 1801 (180 for this casino)
Extremely delayed withdrawal request.
The player requested a withdrawal of $13,000 and submitted all the documents that were needed for their account verification. About two weeks later, the request was still pending. There is no further information and the complaint remains unsolved.
Disputed amount: $13,000 (real money)
This complaint is from 1/2019
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No reaction, good regulator
Black points: 839 (83 for this casino)
Delayed withdrawal processing.
The player requested a withdrawal of $6,000 but it had been delayed for an unknown reason. No further information is available ever since.
Disputed amount: $6,000 (real money)
This complaint is from 3/2018
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No reaction, good regulator
Black points: 610 (61 for this casino)
The player did not receive his winnings.
This was highly difficult to decide as the casino never responded to this complaint. The player was told the payments had been processed but he didn't receive anything. We were not sure whether he received it later because there was no update provided.
Disputed amount: $3,804 (real money)
This complaint is from 5/2018
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No reaction, good regulator
Black points: 369 (36 for this casino)
The player had a problem to withdraw his winning due to payment methods.
Really angry complaint about an unprofessional service, whether the player got paid stayed unclear.
Disputed amount: $5,000 (real money)
This complaint is from 6/2016
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No reaction, good regulator
Black points: 100 (10 for this casino)
Historically there were many complaints older than 4 years, some of them were resolved but some of them stayed unresolved.
Some complaints were regarding a delayed payment, some of them were about a strict bonus condition. The players got accused of breaching the terms and conditions and their account got closed and funds were seized.
Disputed amount: ?? (real money)
This complaint is from 12/2013
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No reaction, good regulator
Black points: 45 (4 for this casino)
This complaint from December 2016 stayed unresolved, no response from the casino.
The player was asked 3 times to send a utility bill. No clear outcome of this situation.
Disputed amount: $142 (real money)
This complaint is from 12/2016
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No reaction, good regulator
Black points: 0
Player's account was blocked due to suspicious activity.
A few days after the player requested a withdrawal, their account was blocked due to an accusation of suspicious activity on their account. The player asked the casino for an explanation but received none. No other details are available.
Disputed amount: $6,000 (bonus money)
This complaint is from 5/2014
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Show 6 similiar complaints with 1,963 black points in total (194 for this casino)
Delayed payment, status unknown
Black points: 900 (90 for this casino)
Stalled payment processing.
The player complained that after he had made a withdrawal request the casino kept promising him some processing timeframes and even some documents in an email attachment. However, the promised documents couldn't be viewed and the communication with the casino ceased. No more updates since then.
Disputed amount: $9,000 (real money)
This complaint is from 12/2019
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Justified complaint
Black points: 240 (24 for this casino)
The player wasn't able to log into their account.
After the player wasn't able to log into their account, they contacted the casino for help and they informed them that the players from India were no longer allowed to play. The issue was that the player still had incomplete wagering from the bonus and was close to fulfilling them. The support instructed them to clear history and cookies on chrome browser but when the player tried it, it still did not work. They even tried to use the downloaded version of the casino but still, no luck. There was no reaction from the casino and the complaint was left unsolved.
Disputed amount: 20,000 INR (bonus money)
This complaint is from 4/2018
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Delayed payment, likely paid
Black points: 100 (10 for this casino)
Delayed withdrawal process.
The player requested a withdrawal of $1,600 but it was delayed. There is no other information available.
Disputed amount: $1,600 (bonus money)
This complaint is from 11/2018
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Delayed payment, likely paid
Black points: 80 (8 for this casino)
Slow payout process because of a Mexican bank account.
There was a delay of more than a month. However, the casino responded many times and tried to resolve the issue with the Mexican bank. The outcome stayed unclear as the player did not confirm whether he received the money or not.
Disputed amount: $30,000 (real money)
This complaint is from 1/2018
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Delayed payment, likely paid
Black points: 19 (1 for this casino)
Extremely delayed withdrawal payout process.
The player had two pending withdrawals but the casino never asked them to provide documents needed for their account to get verified. Later on, when the player decided to call the casino and ask them if they needed them, they said yes and the player sent them in. Even though the documents were sent, the whole process was delayed and the player didn't receive the money. Then the casino replied to the complaint and promised the player to get paid very soon. We believe that the payout was delayed for unknown reasons, but it was likely paid.
Disputed amount: Can$14,000 (real money)
This complaint is from 10/2014
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Show 2 similiar complaints with 99 black points in total (9 for this casino)
Delayed payment, status unknown
Black points: 100 (10 for this casino)
Player was told that their InstantDebit and iDebit accounts were both invalid.
First, the player used their InstaDebit card to receive their winnings, but the casino told them it was invalid. They then opened an iDebit account but the casino told them the same thing once again, that it was invalid for a withdrawal. There's no further information available ever since.
Disputed amount: Can$1,000 (real money)
This complaint is from 11/2019
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Delayed payment, status unknown
Black points: 19 (1 for this casino)
Complicated and delayed withdrawal process.
The player requested a withdrawal but was informed that they couldn't receive their winnings via the same payment method they used for making their deposit and the casino asked them to choose a different one. They opened two new ones, one with Nettel and the other with ecoPayz but still wasn't able to receive the money. But once they upgraded their ecoPayz to a silver membership and sent all the details to casino, it started to look like they would receive their money at last. The player never confirmed whether they received the payout or not. The complaint remains unresolved.
Disputed amount: ?? (real money)
This complaint is from 3/2015
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Show 1 similiar complaints with 19 black points in total (1 for this casino)
Delayed payment, likely paid
Black points: 100 (10 for this casino)
Complicated payout of the remaining balance before account closure.
The player complained that despite having provided all the necessary documents the casino had sent her only partial amount of the remaining balance before closing her account and she got blocked from the live chat. No reaction from the casino.
Disputed amount: Can$239 (real money)
This complaint is from 6/2020
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No reaction, good regulator
Black points: 60 (6 for this casino)
Lost payment, money never appeared on the player's account.
The player said he had transferred $50 to his account via InstaDebit, got a receipt about a successful transfer but the amount was never credited to his casino account. He notified the casino about this issue but didn't get any reply. No more updates since then.
Disputed amount: $50 (real money)
This complaint is from 6/2020
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Insufficient evidence from casino
Black points: 49 (4 for this casino)
Extremely delayed withdrawal and document verification processing.
Leonid requested a withdrawal of £150 and sent all the documents that were needed for his account verification but the payout became delayed. The casino accused the player via the ThePOGG that he was involved in a group of accounts being run in unison, which was a clear breach of terms and conditions but failed to provide supporting evidence. There is no further information available ever since.
Disputed amount: £150 (real money)
This complaint is from 8/2015
Read more on: thepogg.com
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Insufficient evidence from casino
Black points: 0
Player has been accused of multiple account holdings.
Before the player opened his account, he contacted the casino to make sure that he didn't have an open account with them already. The casino said that he didn't so he made about 3 deposits, played, and won. He then requested a withdrawal of £1,000 and sent all the documents needed for his account verification. A few days later, the casino accused the player of multiple account holdings and refused to pay out his winnings, but he claimed that he checked with them before he started playing there. The casino said that they have proof of their accusations and won't pay him any money. No other information is available ever since then.
Disputed amount: £1,000 (real money)
This complaint is from 5/2014
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Insufficient evidence from casino
Black points: 0
Player was accused of multiple broken rules. High betting pattern and providing fake ID for verification.
The player accepted a bonus, finished the wagering requirements, asked for a withdrawal, and sent all the documents for their account to get verified. A few days later, the casino informed them that their account would be blocked due to two broken rules. First, the player's ID was to be fake and the second one was that the player made higher bets than were allowed. No further details are available.
Disputed amount: $2,522 (bonus money)
This complaint is from 5/2014
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Show 2 similiar complaints with 0 black points in total
Uncertain case, good regulator
Black points: 33 (3 for this casino)
Unclear complaint where the player got angry because the casino asked him to resend documents 3 times.
The player had an issue with the verification documents and therefore his winnings were returned back to his casino account. The player didn't understand why the winnings were not paid out. Apparently there were many issues with the reception of the documents by the casino and they kept requesting the documents to be resent again, which the player refused to do.
Disputed amount: $250 (real money)
This complaint is from 12/2016
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Uncertain case, good regulator
Black points: 5 (1 for this casino)
Account verification issues.
Even though the player sent all the documents for their account verification, it remained blocked. They also mentioned that they liked playing at the casino and would like the issue to get resolved. The casino asked for their account number so they could run a more thorough investigation. No update is available ever since.
Disputed amount: ?? (bonus money)
This complaint is from 10/2016
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Uncertain case, good regulator
Black points: 0
The player's account was closed without an explanation.
The player requested a withdrawal of €734 and sent all the documents for verification. Later on, the casino closed their account without any explanation given. There is no further information available.
Disputed amount: €734 (real money)
This complaint is from 5/2014
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Show 2 similiar complaints with 5 black points in total (1 for this casino)
Uncertain case, good regulator
Black points: 9 (1 for this casino)
Winnings from bonus play confiscated, deposit returned.
The player complained about confiscated winnings. He played at this casino for the first time and managed to win from a bonus play but the casino used a rule from promotion terms which say 'In the event that the Casino believes you are abusing or attempting to abuse a bonus or other promotion, or you are likely to benefit through abuse or lack of good faith from a gambling policy adopted by Us, the Casino Group may at its sole discretion, deny, withhold or withdraw from you any bonus or promotion, or rescind any policy either temporarily or permanently, or terminate your access to the Services and/or block your account. In such circumstances, the Casino shall be under no obligation to refund to you any funds that may be in your accounts other than your original deposit amounts.' The player mentioned that he had played and took bonuses in other casinos from this group previously. His deposit was returned to him but the casino didn't provide any statement about this issue.
Disputed amount: ?? (bonus money)
This complaint is from 5/2020
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Waiting for decission of regulator
Black points: 0
The player used someone else's credit card to make a deposit.
The player used her friend's credit card to make a deposit and since it was against the rules, her winnings were confiscated and the deposit was returned back to that specific card. Later on, she told the casino she would take this matter to the MGA and after that, the casino stopped communicating with her. No other information is available.
Disputed amount: $4,000 (real money)
This complaint is from 10/2015
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Waiting for decission of regulator
Black points: 0
Player’s account was blocked due to suspicion of their account being associated with other players' accounts.
This player received a bonus and won about £8,000 and after that, requested a withdrawal of an unknown sum. A few days later, the casino blocked their account claiming their account was associated with other players' accounts. The player said that wasn't true but the casino persisted on their foundings and recommended them to contact eCOGRA for further assistance. No more information is available ever since.
Disputed amount: £8,000 (bonus money)
This complaint is from 5/2014
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Waiting for decission of regulator
Black points: 0
3rd party credit card use problem, only partial refund.
A very uncertain case, the player used 2 credit cards, one being his wife's credit card but with her permission. The casino asked for all the documentation and then they refunded $200 out of $500 deposited. The casino had maybe unclear terms regarding this and the player may place his complaint directly to MGA.
Disputed amount: $1,000 (real money)
This complaint is from 1/2015
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Show 2 similiar complaints with 0 black points in total
Complaints on related Platinum Play Online Casino (Same owner)
No reaction, good regulator
Black points: 816 (81 for this casino)
The player's winning was confiscated and his deposit was promised to be returned to him.
Jimmy requested a withdrawal of SEK43,873 and sent all the documents needed for verification. On the next day, the support told Jimmy he would get his deposit of SEK6,000 back but his winning would be confiscated and his account would be closed. The reason for this decision was that the manager decided to do so and they couldn't answer him any more questions. Jimmy also asked if he could speak with the manager by chat of telephone but he was told it was impossible.
Disputed amount: 37,873 kr (real money)
This complaint is from 10/2018
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No reaction, good regulator
Black points: 141 (14 for this casino)
The player's winning was confiscated for no relevant reason.
Giedriukas requested a withdrawal of €300 and two days later was asked to send documents needed for verification, so he did. After not hearing from the casino for some time, he decided to log in to his account and found out he couldn't. He immediately contacted the support and they told him his account was closed due to Operations Team decision to do so. They never explained their decision more thoroughly to the player and they also confiscated his winning. The complaint remained unresolved.
Disputed amount: €300 (real money)
This complaint is from 8/2018
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No reaction, good regulator
Black points: 108 (10 for this casino)
The player's winning was confiscated without an explanation.
Kiy fulfilled the wagering requirements of the bonus that he accepted and finished with a balance of $235. He requested a withdrawal and about three days later, the casino confiscated his whole winning and blocked his account without explanation. The casino never responded to the complaint and ever since then, it remained unresolved.
Disputed amount: $235 (bonus money)
This complaint is from 8/2018
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Show 2 similiar complaints with 249 black points in total (24 for this casino)
Insufficient evidence from casino
Black points: 344 (34 for this casino)
The player's account was blocked due accusation of a breached terms and conditions.
The player, Mikkosalm from Finland, wanted to withdraw his winning but he couldn't do it via Skrill payment method or his Finnish bank account. The casino asked him to send documents needed for verification but a couple days later he got an email stating that they won't pay him his winnings. The reason happened to be that he was linked to a group of players that shared the same identifiers and until the investigation of all the members wasn't over, his account would remain closed. Mikkosalm asked the casino to provide evidence, but they never did. The case remains unresolved and there is no further update available.
Disputed amount: €2,800 (bonus money)
This complaint is from 6/2016
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Insufficient evidence from casino
Black points: 301 (30 for this casino)
The player was accused of broken terms and conditions of the casino and her account was blocked.
The player INGRIDALABU from Lithuania stated that her account was blocked after she requested a withdrawal due to broken terms and conditions of the casino. They claimed that someone else had to either use her computer to play or used the same IP address. The player demanded more evidence from the casino because she stated that she was the only one playing from that PC and IP address. The casino replied that they cannot provide more information for the 3rd party and the investigation team has decided that the account would remain closed. This complaint was left unresolved due to a lack of evidence from the casino.
Disputed amount: €551 (real money)
This complaint is from 11/2017
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Insufficient evidence from casino
Black points: 49 (4 for this casino)
The casino accused the player of broken rules but never provided relevant evidence.
Victor requested a withdrawal of €1,000 and sent all the documents needed for his account verification. Shortly after that, his account became blocked and when he asked the support about it, they told him he needed to send a selfie picture of himself and he did so right away. Later on, Victor asked the support for an update and was told that his account would remain blocked because apparently, he used a different computer to play at. He claimed he didn't play anywhere else but on his PC and unless the casino provides relevant evidence of their accusations, the complaint would remain unresolved.
Disputed amount: $100 (bonus money)
This complaint is from 5/2014
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Show 2 similiar complaints with 350 black points in total (34 for this casino)
Delayed payment, likely paid
Black points: 100 (10 for this casino)
Extremely delayed verification and withdrawal process.
The player requested a withdrawal of $550 and was asked by the casino to provide documents for his account to be verified. He did so numerous times in the row but still didn't receive his winnings. He kept on contacting the casino about it but they asked for more time every time he did so. The player thought that the casino was doing so on the purpose to delay the payout. No other information is available and the complaint remains unresolved.
Disputed amount: $550 (real money)
This complaint is from 10/2019
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Delayed payment, likely paid
Black points: 39 (3 for this casino)
The winning was delayed but we believe it was likely paid.
SAZZAD, a player from Bangladesh met the wagering requirements of his 100% bonus and requested a withdrawal of $300. He was asked to send all the documents needed for his account verification and so he did. His payout became delayed for an unknown reason and he kept on contacting the casino for an update every day until one representative told him he should receive it soon. Sazzad didn't provide any update of this complaint and it remained unresolved.
Disputed amount: $300 (bonus money)
This complaint is from 6/2015
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Show 1 similiar complaints with 39 black points in total (3 for this casino)
Delayed payment, status unknown
Black points: 19 (1 for this casino)
Complicated document verification that caused the player a delay on receiving his winning.
Phil wanted to withdraw his winning of CA$1,300 and the casino asked him to provide documents to verify his address. He sent them in right away but they demanded more documents, this time it was a bank statement with an official stamp on it. After Phil had sent that document, the casino said it wasn't sufficient enough and asked for a bank statement again, this time for it to be signed. Phil's bank refused to give him such a document and there was nothing else he could to in order to receive his winning. The complaint remained unresolved without any further update.
Disputed amount: Can$1,300 (real money)
This complaint is from 5/2014
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Uncertain case, good regulator
Black points: 3 (1 for this casino)
The player received an unwanted bonus.
Weeble complained that after he completed the wagering requirements and was ready to request a withdrawal, he received an unwanted bonus. He immediately contacted the casino via live chat and asked for a bonus removal but the request was denied saying that he already started playing it. No further information is available ever since then.
Disputed amount: ?? (bonus money)
This complaint is from 6/2015
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Uncertain case, good regulator
Black points: 1
The player claimed he never received his winning but the casino said otherwise.
The player, Tomo, requested a withdrawal but it was delayed for an unknown reason for over three weeks. When he contacted the casino for an update, they asked him to send more documents needed for verification. Later on, the casino responded to the complaint and claimed that the player's winning was sent to his account via VISA and all they needed from him was certain information which he needed to get from his bank. This information was requested from the casino by VISA in order to investigate the issue. Tomo refused to get them the information and kept on offering excuses that his bank wouldn't provide them with such information. Due to the lack of co-operation from the player, they were unable to pursue this matter further and they provided him with an official letter from their processors that confirmed that the funds had been deposited into his VISA card account. The player since charged back his purchase. The player's account has since been locked and will remain so for receiving a substantial withdrawal and for then charging back his deposits. There is no further information available.
Disputed amount: ?? (bonus money)
This complaint is from 5/2014
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Uncertain case, good regulator
Black points: 0
The player's account was locked due to irregular activities.
Hellena666 requested a withdrawal of €1,150 and sent all the documents needed for her account to get verified. Shortly after that, she received an email that stated her account was locked due to irregular activities. The casino informed her that they would start an investigation to see if they could reopen her account. But later on, the casino sent Hellena an email to tell her that there has been no further investigation and their decision was final and the account wouldn't be unlocked. The complaint remained unresolved.
Disputed amount: €1,150 (bonus money)
This complaint is from 9/2013
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Show 2 similiar complaints with 1 black points in total
Failed self-exclusion
Black points: 0
The casino failed to help the player with his self-exclusion.
The player, Secchetto67, asked the casino to be self-excluded on the same day of his registration. He admitted to them he's had a gambling problem but they never responded to any of his requests. There is no further update available on this complaint.
Disputed amount: ?? (bonus money)
This complaint is from 10/2014
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Complaints on related All Jackpots Casino (Same owner)
Insufficient evidence from casino
Black points: 2704 (270 for this casino)
The account was closed and all the funds were seized.
The player requested a withdrawal of €9,600 and was asked to send documents for verification. Shortly after that, the casino closed their account and confiscated their winnings due to discrepancies in the account. There is no further information available.
Disputed amount: €9,600 (real money)
This complaint is from 1/2016
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Insufficient evidence from casino
Black points: 890 (89 for this casino)
Bonus terms and conditions were breached and all the funds were seized.
The player requested a withdrawal of €1,581 and sent all the documents for verification that the casino asked for. Gathering all these documents cost the player €100. A few days later, the casino informed the player about bonus terms and conditions being breached and that is why they decided to close the account and keep the winnings. There is no further information on this case.
Disputed amount: €1,581 (real money)
This complaint is from 7/2018
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No reaction, good regulator
Black points: 744 (74 for this casino)
Platinum member's payment was delayed.
The player won little over of $7,000 and asked for a withdrawal of $5,000. They kept on playing and asked for another withdrawal, this time of $1,000. A few days later, their money was returned to their player's account and the player was asked to send in documents needed for their account to get verified. The player did so right away but the payout was delayed and the complaint was left unsolved.
Disputed amount: $5,051 (real money)
This complaint is from 4/2018
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Delayed payment, status unknown
Black points: 100 (10 for this casino)
Delayed and complicated withdrawal process.
The player wanted to withdraw their winnings of $700 and sent all the documents for verification to the casino. But the casino asked them to send them a statement from both of their bank accounts and once the player did so, they felt like the casino wasn't sure where exactly should they send the money to. The player didn't receive the money after all and the complaint remained unsolved.
Disputed amount: $700 (real money)
This complaint is from 10/2018
Read more on: thepogg.com
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Insufficient evidence from casino
Black points: 0
Terms and conditions were breached and all the funds were seized.
Robin requested a withdrawal of €1,131but it was denied because of the high betting pattern she used while she played a bonus. She claimed that she didn't know that her playing pattern was of forbidden and asked for her deposit of €200 to be returned to her. We're not sure whether Robin had received her money or not but the complaint remains unresolved.
Disputed amount: €1,131 (real money)
This complaint is from 2/2015
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 0
Very long verification process.
The player made a withdrawal request in the amount of $1,500 and was asked to send documents for verification. The player did so countless times and to numerous email addresses without any luck. There is no further information on this case.
Disputed amount: $1,500 (real money)
This complaint is from 10/2016
Read more on: askgamblers.com
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Regulator: Player was right
Black points: 0
All funds were seized due to the irregular betting pattern.
The player requested a withdrawal of €967.70. A few days later, the player contacted the chat representative and was asked to send the documents for verification. The player was asked to do so for three more times since the support team claimed that they never received the documents. After the player sent those in for the fourth time, they informed him/her that the account was closed due to the irregular betting pattern and all the funds will also be seized. There was no option to have the account reopened and this case remains unresolved.
Disputed amount: €967 (real money)
This complaint is from 1/2014
Read more on: thepogg.com
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Complaints on related La Vida Casino (Same owner)
Insufficient evidence from casino
Black points: 1187 (118 for this casino)
The player's account was permanently closed due to broken terms and conditions.
The player, Alinacci21, requested a withdrawal of $4,000 and when he tried to log in to his account, it was temporarily closed. After he contacted the support team for an update, they informed him that the account was locked by the Player Security Department as a result of discrepancies they have picked up on the account. They also said that the account couldn't be unlocked as their decision was final. There is no further information on this case.
Disputed amount: $33,000 (bonus money)
This complaint is from 6/2014
Read more on: thepogg.com
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No reaction, good regulator
Black points: 30 (3 for this casino)
The player's funds were confiscated and his account was blocked due to a fraud.
The player requested a withdrawal of $180 and when he sent all the documents needed for the verification, the casino told him that he should expect the winning to arrive in a week. After one week passed, Lekhon contacted the casino for an update and received an information that his winning was already sent. On the following day when the player contacted them again, they informed him that his account was blocked due to a fraud. Lekhon then asked the casino for the refund of his deposit, but it was denied. There is no further information on this case and it remains unresolved.
Disputed amount: $380 (bonus money)
This complaint is from 6/2014
Read more on: askgamblers.com
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No reaction, good regulator
Black points: 11 (1 for this casino)
The casino won't pay the player his winning due to broken terms and conditions.
The player, Victor, received the previous withdrawal without any problem. Then he used a bonus, won again, and the casino asked him for notarized documents and Victor had sent those in. The casino still refused to pay him his winning due to broken terms and conditions. There is no further information about this case.
Disputed amount: $100 (bonus money)
This complaint is from 6/2014
Read more on: askgamblers.com
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