PlayMillion Casino excels in casino games variety and language availability of both casino website and customer support. Unfortunately the reputation of teh casino is seriously tarnished by unwillingness to discuss serious complaints of their players and low availability of live chat support.
Play Million has been operating since 2011. Since then it has gained a relatively stable base of players from European countries. This casino operates for example in the Czech Republic, but also in Croatia, Germany, Slovakia and the Netherlands.
Play Million is available in up to 28 language versions, so it can provide comfortable conditions for players all over the world. Live chat is available for registered users only from 5:00 AM to 11:00 PM (UTC). Phone customer support is available at any time of the day or night. Play Million declares all supported languages in live chat, but only during certain hours. If there is a currently available operator speaking your language, you will be automatically redirected to them. If not, you will automatically find yourself directed to an operator in English. If you wish, you can use email communication in your local language, in which you will also receive the answer.
The overall look of the casino webpage, straightforward and sleek. All games as well as other important information are neatly organized in different categories. In terms of the selection of games,the choice is huge. You can choose from over 340 slot machines, but also roulette and card games. Of course, there are also live dealers.
One downside is the use of the SkillOnNet software. Because of this, in 2012 Play Million found itself on the blacklist at wizardofodds.com. This casino games software provider is heavily criticized, with frequent suspicions of games manipulation in favor of the casino (especially with the double up option). Several trusted websites that are dedicated to online gambling do not recommended playing in casinos using this software. There were many discussions about SkillOnNet during 2011–2013, but the company is still operating and its games are still used by many casinos today. Unfortunately, there is no actual statement from either SkillOnNet or any independent authorities on the removal of the deficiencies that caused these suspicions.
The reputation of this casino is tarnished by three complaints which involve relatively large amounts. There are not many other complaints, and about 90% of them arise from a from lack of knowledge of casino terms, or a misunderstanding of the bonus rules. These rules are clearly set out in the terms and conditions.
What it is necessary to reproach is the unwillingness of the casino to publicly discuss any complaints. They are defending themselves by stating that they don’t want to confuse their players and cause misunderstandings of their terms and conditions. But our view is that not responding to public complaints can be much more confusing.
Let’s take a look at their terms and conditions. After reading them we can say that there are no hidden or disadvantageous terms. But we didn’t find any clauses that address what happens to the deposit if you accidentally create a duplicate account. In the terms, you can only read about the usual cancellation of bonuses and winnings. We contacted customer support, and received a reply stating that in the case of accidental creation of a duplicate account, the deposit will be returned.
Of course, please note that this may not be the correct information, since it is not included in the terms and conditions. However, we could not find any complaint about the seizure of the deposit in this instance case in any forum. We also recommend you’re careful in light of term number 17, which states that if your account is inactive for more than 90 days, the casino will charge your casino account with an administrative fee 5€ each additional month. Therefore, if you decide to stop playing at this casino, make sure you cancel your account.
A Maltese casino license is highly trustworthy. Regarding the financial strength of Play Million, the maximum winning amount that a player can cash out is €10,000 every 30 days (while the maximum withdrawal amount per transaction is €5,000). The limit for approval/payment of withdrawals is 24 hours, and we found no complaints regarding lengthy withdrawals. The casino reserves a 5 day processing time in the event of withdrawals over €5,000.
For the verification process you will usually need a passport, driver's license and/or ID card. The choice of payment methods is wide, and you can use your credit card but also PayPal or TrustPay among others.
After registration you get 20 free spins with no deposit required on slot games Ninja Master or Wild Crystal Arrow (both SkillOnNet games). The wagering requirement for this bonus is 60x, while the spin value is 15c. Your maximum winnings cannot exceed €100. There is also 100% bonus on your first deposit up to 100€ plus 25 free spins on Starburst. All you have to do is use the bonus code SPIN100 and make your first deposit of at least 20€. The wagering requirement for this bonus is 30x. Wagering must be completed within 24 hours.
Players can get extra money from the VIP Club which provides benefits and various tournaments. Players can qualify for the benefits by collecting VIP points in every game they play with real money. At Play Million you can also find daily picks. These are 3 bonuses, which are different each day. Within the daily picks you may, for example, take advantage of free spins, deposit bonuses, or cashback deals.
To summarise our overall impression of Play Million casino, one of its biggest disadvantages is the use of SkillOnNet games. But you can simply avoid these games – in the advanced filter in the casino lobby, you can identify them according to the name of their provider, which for SkillOnNet is GVG (Green Valley Games). What further harms the reputation of the casino is its unwillingness to publicly comment on complaints. Some of the casino’s main advantages include a wide selection of games, good language availability and trouble-free pay-outs. It is therefore up to you whether you start playing at Play Million, or if you decide to play at another casino with a better reputation.