HomeOnline CasinosPalms Bet Casino Review
Palms Bet Casino Review
Doesn't accept players from Ohio
No Deposit Bonus:
Not available
Deposit Bonus:
Not available
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Payment methods
Show all (13)
  • Skrill
  • VISA
  • Mastercard
  • Bank transfer
  • A1
  • FastPay
  • EasyPay
  • CashTerminal
Withdrawal limits
 per month
300,000 лв
 per day
10,000 лв
Telematic Interactive Bulgaria Ltd.
2018
> $5,000,000
  • Bulgaria
OverviewBonusesUser reviews10Safety Index explainedDiscussion15Payment methods13
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Palms Bet Casino Review

We've thoroughly reviewed Palms Bet Casino and gave it a High Safety Index, which means it's a great casino to play at. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.

According to our research and estimates, Palms Bet Casino is a big online casino with a large revenue and number of players. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

Palms Bet Casino is connected to land-based casinos or betting shops. Judging purely by the online casino website, this casino would have a lower rating than it currently has from us, however, because of the availability of brick-and-mortar establishments and the credibility they add to the online casino, we've decided to increase our rating a little bit.

We currently have 2 complaints about this casino in our database. Because of these complaints, we've given this casino 604 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Based on all of the information mentioned in this review, we can conclusively say that Palms Bet Casino is a very good online casino. You can expect to be treated well and have an enjoyable experience if you choose to play at it.

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Bonuses

No Deposit Bonus:
Not available
Deposit Bonus:
Not available

Payment methods

Payment methods
Show all (13)
  • Skrill
  • VISA
  • Mastercard
  • Bank transfer
  • A1
  • FastPay
  • EasyPay
  • CashTerminal
Withdrawal limits
 per month
300,000 лв
 per day
10,000 лв

Games
Show all

Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
No scratch cards
eSports betting
Crash games

Language options

English website
All languages (2)
English customer support
All languages (2)
English live chat
All languages (2)

Game providers
Show all (18)

  • Pragmatic Play
  • Microgaming
  • Evolution Gaming
  • GameArt
  • Wazdan
  • Habanero
  • iSoftBet
  • Amatic
CASINO SCREENSHOTS
palms_bet_casino_game_gallery_desktop
palms_bet_casino_homepage_desktop
palms_bet_casino_promotions_desktop
palms_bet_casino_game_gallery_mobile
palms_bet_casino_homepage_mobile
palms_bet_casino_promotions_mobile

Positives

  • Live dealer games are available
  • Supports many payment methods
  • Nice website
  • 24/7 Customer support

Interesting facts

  • The company focuses on both casino and sports betting
Author & Guarantor: Burak Onder Last updated: 09 Oct 2023 Anything incorrect or missing? Let me know
Casino Bonuses

Palms Bet Casino bonuses

Browse all bonuses offered by Palms Bet Casino, including their no deposit bonus offers and first deposit welcome bonuses.

User reviews (10)

User reviews of Palms Bet Casino

This is a place to share experience with Palms Bet Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Not enough reviews

Rated by 10 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review
Lainardo
Novice
• 3 months ago
when verifying an ipay account, they only require a screenshot of the account, which is easy to fake, I have fake verified accounts.
zhivkochalakov
Novice
• 4 months ago
Please look at the pending complaint on my behalf where I have provided screenshots and the casino is unwilling to explain the reasons for this nagging!!!
This is not a secure site!!
The moment you win, they will ask you for incredible verifications and even ask you to present documents in person in Sofia (screenshots above, I'm not making this up.
Not a safe site since you can't get your money!!!
  • They don't pay out profits, they make verification process impossible!!!
Meriam
Novice
• 11 months ago
When I started playing years ago, that is, at the beginning of a new proving casino, there were some minimal profits, but then nothing, only losses losses: days, even months, you only make money and 0, a big disappointment, this is really not normal in my opinion , and don't tell me it's luck or RTR of the games, now more than ever I'm sure there's something wrong! I don't know where they got this rating from (most likely from football), but the casino is a complete scam.
  • Different payment methods
  • Fast withdrawal
  • Problem loading games
  • No winnings or if there are any they are 80% smaller than what you bet
vir88
Novice
• 1 year ago
playable, fast payment,
Ap0x0x
Unregistered user
• 1 year ago
Even in real life it never made me even go once above what I put in the machine.
  • making verification near to impossible as foreigner
  • once you receive 2 withdrawals the winning % is ridiculous low
  • they have a policy you have to leverage your deposit but if you have 0 wins to get above the amount you literally threw away the money
  • I have played on other casino's and this one is really unfair
drgabber
Advanced Novice
• 1 year ago
I will look like a face, but of all the Bulgarian casinos, there is no better one than palmsbet. At palmsbet, even when I've won, my sessions are literally 10 times longer with twice the deposit. In palmsbet in 2 months of play, I have more successful sessions than in Winbet in 3 years of play and I am not exaggerating.
  • the best loyalty program for a Bulgarian casino
  • best daily bonus
  • they don't ask you for a paper deactivation form
  • deposit limits apply
  • They can add more Amatic games
DjDero
Adept
• 1 year ago
One of the most fraudulent casinos in Bulgaria. Both the real casino and the virtual one are under all criticism. If they give any profit, then they refuse to pay it. Also the site is not working properly. The bonuses are not loaded and the games just freeze.
Stockata
Unregistered user
• 2 years ago
Don't waste your time after one more time of 2500lv taken i didn't win a dime.
Just playing with your nerves. If you want to lose your money that's the place or if not try another place .
  • 90/10 Losses
  • Problematic site
  • lagging games
  • useless support
  • Allways has some technical problem
fofo7788
Junior Apprentice
• 2 years ago
Bulgarian casino, if you want to lose money - here is the place
Safety Index explained

Safety Index of Palms Bet Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Palms Bet Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.4/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be fair
Not found on any relevant casino blacklist
Low value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Other factors

  • Reputation helped by land-based casinos or betting shops

Complaints about Palms Bet Casino and related casinos (36)

36All1Opened2Not solved5Solved28Rejected

Complaints directly about Palms Bet Casino

Case opened Current status

Waiting for player to reply

0d 10h 6m 23s

Disputed amount: 3,000 лв

Player disputes losses and requests a refund.

The player from Bulgaria is expressing dissatisfaction with losing a substantial amount of money over the course of one and a half months at palms.bg without any winnings, and requests a refund.

Submitted: 31 Mar 2024
Case closed Our verdict

Player stopped responding

Disputed amount: 1,000 лв

Player's account is blocked due to payment issues.

The player from Bulgaria had his account locked due to a payment made via ePay. Despite having provided various kinds of evidence as requested by the casino, his account remained blocked for a month. The casino claimed that he made several deposits with a payment method not registered in his name. However, the player failed to respond to further inquiries from the complaints team. As a result, we couldn't investigate further and the complaint was rejected.

Read moreRead less
Submitted: 24 Mar 2024
Case closed Our verdict

Player stopped responding

Disputed amount: 2,000 лв

Player has made multiple deposits without single win.

The player from Bulgaria is experiencing an issue with Palmsbet Casino, where they have made deposits totalling 2000 BGN with no winnings.

Submitted: 18 Jan 2024
Case closed Our verdict

Player stopped responding

Disputed amount: 3,600 лв

Player's account blocked after winning a large amount.

The player from Bulgaria had used someone else's card for transactions and had not encountered any issues with smaller deposits and withdrawals. However, when he had won a larger amount and requested a withdrawal, his account was blocked. After we reviewed the case, we found that the player had violated the terms and conditions by using a payment method not in his name. Despite extending the response deadline, the player had failed to provide evidence of legitimate ownership of the payment method. Consequently, we couldn't assist him further and had to reject the complaint.

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Submitted: 19 Nov 2023
Unresolved Our verdict

Justified complaint

Black points: 300
Disputed amount: 134 лв

Player struggles with complicated verification process.

The player from Bulgaria had been facing issues with Palms Bet Casino regarding his account verification. Despite having provided several official documents, the casino continued to demand a utility bill, which the player did not have. The player had expressed frustration over the casino's lack of assistance and continuous delays. The player's issue remained unresolved as the casino had not cooperated in the matter, leading us to close the complaint as unresolved. This action could have negatively affected the casino's rating. The player had been advised to consult the gambling authority that regulates the casino.

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Submitted: 29 Oct 2023
Case closed Our verdict

Unjustified complaint

Disputed amount: £150

Player’s struggling to complete account verification.

The player from the United Kingdom is experiencing difficulties withdrawing his winnings due to ongoing verification. After a closer examination, we ended up rejecting this complaint as unjustified.

Submitted: 12 Feb 2023
Unresolved Our verdict

Justified complaint

Black points: 304
Disputed amount: 550 лв

Player’s struggling to complete account verification.

The player from Bulgaria is experiencing difficulties withdrawing her winnings due to ongoing verification. The complaint has been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint.

Read moreRead less
Submitted: 03 Feb 2023
Case closed Our verdict

Player stopped responding

Disputed amount: 30,000 лв

Player encountered a technical glitch.

The player from Bulgaria encountered a technical glitch while playing in the casino. We closed the complaint because the player stopped responding.

Submitted: 22 Jan 2023
Case closed Our verdict

Unjustified complaint

Disputed amount: 600 лв

Player’s withdrawal has been cancelled.

The player from Bulgaria had his withdrawal denied due to a third party deposit. After a closer examination, we ended up rejecting this complaint as unjustified.

Submitted: 15 Oct 2022
Case closed Our verdict

Player stopped responding

Disputed amount: €800

Player complains that she didn’t win anything.

The player from Cyprus is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.

Submitted: 14 Oct 2022
Case closed Our verdict

Unjustified complaint

Disputed amount: 310 лв

Player’s withdrawals have been delayed.

The player from Bulgaria has requested several withdrawals four days prior to submitting this complaint. We confirmed the withdrawals were canceled for an unspecified reason but the balance returned to the player's casino balance and was available to him to play with. Therefore we rejected the complaint.

Read moreRead less
Submitted: 11 Jun 2022
Resolved Our verdict

Case closed

Disputed amount: 94 лв

The player struggles to verify.

The player struggles to verify as he used a 3rd party payment. The complaint was resolved as the player verified his account.

Submitted: 08 Jun 2022
Case closed Our verdict

Other

Disputed amount: 600 лв

The player struggles to verify.

The player struggles to verify as the casino is requesting additional documents. The complaint was rejected on the player's request.

Submitted: 22 May 2022
Case closed Our verdict

Player stopped responding

Disputed amount: €10

Player complains that she didn’t win anything.

The player from the United Kingdom is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.

Submitted: 23 Apr 2022
Case closed Our verdict

Player stopped responding

Disputed amount: 57 лв

The player's experiencing a problem with a winning bet.

The player's experiencing a problem with a winning bet as he won a mystery reward. The complaint was rejected as the player stopped responding.

Submitted: 06 Feb 2022
Case closed Our verdict

Unjustified complaint

Disputed amount: 3,000 лв

Player complains that they didn’t win anything.

The player from Bulgaria is dissatisfied with the casino’s RTP (Return to Player). After a closer examination, we rejected this complaint as unjustified.

Submitted: 06 Nov 2021
Case closed Our verdict

Player stopped responding

Disputed amount: €20,000

Player has experienced a technical glitch.

The player from Bulgaria has experienced a technical problem while trying the Free Spin wheel. We rejected the complaint because the player didn't respond to our messages and questions.

Submitted: 19 Oct 2021
Case closed Our verdict

Player stopped responding

Disputed amount: 1,000 лв

Player’s complaining about overall casino experience.

The player from Bulgaria is highly dissatisfied with the overall casino experience. We rejected the complaint because the player didn't respond to our messages and questions.

Submitted: 18 Oct 2021
Case closed Our verdict

Unjustified complaint

Disputed amount: 7,500 лв

Player’s withdrawal has been cancelled.

The player from Bulgaria had their withdrawal withheld due to a third party deposit. We’ve rejected this complaint as unjustified.

Submitted: 18 Oct 2021
Case closed Our verdict

Player stopped responding

Disputed amount: 18,000 лв

Player’s account has been blocked.

The player from United Kingdom had her account blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.

Submitted: 06 Aug 2021
Case closed Our verdict

Unjustified complaint

Disputed amount: 2,000 лв

Player’s winnings have been confiscated due to deposit sent from 3rd party payment method.

The player from Bulgaria has deposited funds into his account using his partner’s credit card.

Submitted: 05 Aug 2021
Case closed Our verdict

Player stopped responding

Disputed amount: €3,144

Player struggles to complete KYC verification.

The player from Bulgaria has been asked to submit documents to verify her identity. We rejected the complaint because the player didn't respond to our messages and questions.

Submitted: 05 Aug 2021
Case closed Our verdict

Player stopped responding

Disputed amount: €900

Player’s account has been blocked.

The player from Bulgaria had their account blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.

Submitted: 04 Aug 2021
Case closed Our verdict

Player stopped responding

Disputed amount: 552 лв

Player is inquiring help.

The player from Bulgaria is experiencing some problems. We rejected the complaint because the player didn't respond to our messages and questions.

Submitted: 03 Jul 2021
Case closed Our verdict

Unjustified complaint

Disputed amount: 100 лв

Player has been struggling to withdraw her winnings.

The player from Bulgaria has been experiencing difficulties withdrawing her funds. Subsequently, all the funds were played and lost. We rejected this complaint as the funds have been played before we could intervene.

Read moreRead less
Submitted: 23 Jun 2021
Case closed Our verdict

Player stopped responding

Disputed amount: 20,000 лв

Player’s struggling to complete the account verification.

The player from Bulgaria is experiencing difficulties withdrawing her winnings due to ongoing verification.

Submitted: 20 Jun 2021
Resolved Our verdict

Case closed

Disputed amount: 36,000 лв

Player’s withdrawal has been delayed.

The player from Bulgaria has requested withdrawal a month ago. It has been pending since. Player’s complaint has been resolved successfully.

Submitted: 16 May 2021
Case closed Our verdict

Player stopped responding

Disputed amount: 40 лв

Player’s account has been blocked.

The player from Bulgaria had the account blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.

Submitted: 17 Jan 2021
Case closed Our verdict

Player stopped responding

Disputed amount: €5,295.61

Player complains that she didn’t win anything.

The player from Bulgaria is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.

Submitted: 16 Nov 2020
Case closed Our verdict

Unjustified complaint

Disputed amount: 300 лв

Player’s account has been blocked.

The player from Bulgaria had her account blocked due to third party deposit. After a closer examination, we ended up rejecting this complaint as unjustified.

Submitted: 24 Oct 2020
Resolved Our verdict

Case closed

Disputed amount: €260

Player’s withdrawal has been declined.

The player from Bulgaria requested a withdrawal. It wasn’t processed even if the account has been verified successfully in the past. The complaint was resolved as the player could successfuly withdraw his winnings.

Read moreRead less
Submitted: 07 Oct 2020
Resolved Our verdict

Case closed

Disputed amount: 130,000 лв

Player's complaining about overal casino experience.

The player's experiencing several problems with the casino. Unfortunately, player lost his winnings but he got cashback.

Submitted: 16 Sep 2020
Case closed Our verdict

Player stopped responding

Disputed amount: 250 лв

Player cannot log in to her account.

The player from Bulgaria cannot log in to her account and she has pending withdrawal.

Submitted: 06 Aug 2020
Resolved Our verdict

Case closed

Disputed amount: 200 лв

Player has been accused of depositing funds with 3rd party card.

The player from Bulgaria has been accused of placing a deposit with someone else’s card and her account was closed. After contacting the casino the problem was successfully solved and the player's account was reopen.

Read moreRead less
Submitted: 16 Jun 2020
Case closed Our verdict

Player stopped responding

Disputed amount: 6,500 лв

Player complains that he didn’t win anything.

The player from Bulgaria is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.

Submitted: 13 Jun 2020
Case closed Our verdict

Player stopped responding

Disputed amount: ??

Player’s having difficulties completing KYC verification.

The player from Bulgaria is struggling to complete KYC verification. We rejected the complaint because the player didn't respond to our messages and questions.

Submitted: 21 Mar 2020
Show more complaints (+26)
Discussion

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