We have conducted review of Paddypower Casino based on reputation rating according to complaints along with casino features like payment methods, promotions or available games. Paddypower Casino belongs to above average online casinos with some room for improvement. Read our review to find more information about player's complaints, withdrawal process or any available Paddypower Casino bonus codes.
Residents from United States
IP addr. from United States
Live Chat Language
Email Support Language
No Deposit Bonus
Paddy Power Betfair
Irish bookmaker founded in Dublin in 1988, casino online since 2004
More than 600 land based shops
PayPal is one of the payment methods
Company focuses on sports betting rather than the casino
Many unresolved complaints
Complaints about Paddypower Casino (10)
We have conducted extensive research on the internet and as a result we have found following 10 complaints about Paddypower Casino. Taking into account seriousness and credibility of these complaints and estimated casino revenues we decided to give Paddypower Casino a Good reputation.
Black points: 6685
Withdrawal declined due to self-exclusion.
At the beginning of the complaint, the player admitted his self-exclusion from many casino sites(including Paddy Power Casino). After one year of his self-exclusion, he managed to sign up to this casino, received a bonus and won over £6000. When he tried to withdraw his winnings the casino cut his winnings for the reason of self-exclusion. The casino should not have allowed this player to sign up or send him a bonus offer but on the other side the player should've first contacted the casino and cancel his self-exclusion.
Withdrawal declined due to previous self-exclusion.
The player won quite a big amount and asked for a withdrawal. Next day he found his account closed. Casino live chat told him that they locked his account for the reason of self-exclusion. The player was angry because they should not have allowed him to login in the first place. The player's deposit was refunded.
Player asked the casino to permanently close his account without an option of ever rejoining in the future because of the gambling addiction. After some time he came back, rejoined without any problem and deposited quite a big amount of money. The casino did respond that they would review the issue but since then nothing changed.
Player won quite a big amount of money but the next day he found his account locked. He found an email where the casino asked for ID which he had provided a few months ago, but he sent it again. He tried to contact the casino many times with no response. Later the casino wrote him an email saying that he had broken T&C and they had accused him of a bonus abuse. The player claimed that it was not even the bonus money he had played with. The casino did not respond to this complaint.
Casino refused to pay winnings based on 'business grounds'.
The player won big amount of money and was asked to send documents for verification. Later the player received an email saying that the casino closed his account by a decision made by the security department based on 'business grounds'. Player still did not receive an exact explanation and the casino did not react to this complaint.
Player requested withdrawal of his winnings and it got approved but next day casino locked his account for the reason of investigation. He has already been waiting for three weeks with no useful information. The casino did respond to this complaint two times that they would check this issue but nothing changed.
After a successful registration and verification, the player made a deposit. Later he found his account locked. He contacted casino support where they asked his documents again. Two days later they contacted him again for the same procedure but his account stayed locked. There is no response from the casino.
The player complained that casino had closed his account more than a year ago without any explanation. He asked for a refund of the remaining balance but it was declined. The casino did not provide any particular details or specific paragraphs from their T&C that the player had breached.