We see huge progress with problem solving at this casino. Almost all problems the casino had in the past are now solved. If you don’t mind spending some time reading the terms of service and the bonuses terms carefully, or prefer not to take a bonus at all, this casino may be a good choice for you.
Casino was launched in 2011, and operated under license from Curacao. The casino is run by Pomadorro N.V. , sharing the same affiliate program as Joy Casino. We believe these two casinos have the same owner, which is why we evaluate them both together. In this review we are focusing on Casino-x. You can find the review of Joycasino here. Casino-x is focused mainly on the Russian market. The website is translated into many languages and support (email, live chat) is available from 10:00 to 22:00 CET. The casino website looks like some kind of cartoon, it’s very modern and as simple as creating an account on any social network such as Facebook, Twitter, Google etc.
The reputation of this casino is stained by many complaints on many Russian forums, which the casino simply ignores. On the other hand, on a few international forums, the casino has been able to resolve almost all cases without any trouble. Probably the most interesting example is a case where a Russian player published his story about how the casino refused to pay him $78000 because he historically had a different account and had lost access to it. He contacted support which told him that there was no way to close the account without access to the email address from which the account was created. Because the player no longer had access to this email address, he decided to create a new account, didn’t take advantage of any of the bonuses, and won $78000. When he tried to withdraw the money, the casino confiscated his winnings and closed his account. This story was published many times on many forums, but without the official casino reply which is published only on Casinomeister here. The casino pointed out that the player actually had three accounts, not two, never lost access to any of them, and took advantage of the bonus on all of them. He has never contacted support about his supposed problem accessing any of his accounts, and his first account was never closed. What is the mystery to us is why the casino never published this evidence on other forums. On Casinomeister, most members backed and agreed with the casino, while some believed the player´s story and took his side. Things turned around 2 years later, in January of 2018. Player wanted to play again in this casino, so he agreed to publicise that it was his own fault, not casino's and he withdrawed his claim. After that Casino reopened his account.
Another interesting dispute is with a player residing in Sevastopol, Crimea, territory both Russia and Ukraine claim as their own. The player held a Russian passport and ID. Because Ukraine listed this territory as their own, and the casino updated its list of restricted countries to include Ukraine on that list, the casino refused to pay winnings to the players and blocked his account. In this case, we believe the casino broke the rules of fair gaming, and should not accept any deposits from players residing in this territory, or at least try to find some compromise. This case demonstrates the policy of the casino: if some of the rules are breached, they use it against a player and refuse to discuss any dispute or reach any compromise. It is probably because the Russian market is complicated and there are a lot of bonus abusers (which you can read more about bonus here). So the casino sets strict rules and doesn’t want to spend time disputing them with players. It’s worth noting that lots of the disputes were rejected because people simply didn’t follow the rules. Some of them created multiple accounts and took advantage of bonuses on all of them, or didn’t read that the maximum winnings amount is just 10-times the deposit (in the case of some promotions). Almost all legitimate disputes published on international forums were quickly resolved. Still, we can say that this casinos has some unpopular corporate manners when handling player complaints.
Withdrawal times at Casino-x are usually very fast. The maximum processing time for withdrawal requests should be 24hrs during working hours (8:00-17:00 CET), even for new players. In some cases verification may be required. This verification can take up to 2 working days, and in the case of deposits via SMS, even longer.
The casino supports the following currencies: RUB, USD, EUR, NOK, SEK, AUD, CAD, JPY and CNY. Withdrawal limits are now very good, at $100000 per month. Some players reported problems with low withdrawal limits in the past.
Casino-x offers a 200% bonus on the first deposit up to 49€, and a 150% bonus on the first deposit from 50€ to 499€ with wagering requirements of 25x bonus and deposit. For high rollers the casino offers a 100% bonus on the first deposit from 500€ to 2000€, with wagering requirements of 30x bonus and deposit. All these bonuses come with maximum withdrawal limits of 10x deposit. Depositing 20€ or more triggers 200 free spins on Starburst. Casino-x also offers reload bonuses, lottery, loyalty programs and some limited time special event bonuses. We strongly recommend all players read the terms of service carefully before taking advantage of any of these bonuses.
From time to time the casino promotes specific games. On currently promoted games, loyalty points are gained at a faster rate, and it is often possible to win some special prizes.
Casino-x offers lots of genuine games from top game providers. Slots, table games, live games, roulette and also lottery games are available. (Some providers may be restricted in some countries). We see huge progress with problem solving at this casino. Almost all problems the casino had in the past are now solved. If you don’t mind spending some time reading the terms of service and the bonuses terms carefully, or prefer not to take a bonus at all, this casino may be a good choice for you.