Casino X Review

Players from United States Not Accepted
7.5 Rating
Good
Reputation
Players from United States Not Accepted
Good
Reputation
This review was last updated: 2018-09-05T00:00Z  

We see huge progress with problem solving at this casino. Almost all problems the casino had in the past are now solved. If you don’t mind spending some time reading the terms of service and the bonuses terms carefully, or prefer not to take a bonus at all, this casino may be a good choice for you.

Blacklisted on
The Pogg Blacklist
Residents from
United States
Not accepted
IP addr. from
United States
Blocked by the casino
VPN
usage
Allowed
Website
Language
English (+13)
Live Chat
Language
English (+4)
Email Support
Language
English (+4)
No Deposit Bonus
Not available
Deposit Bonus
Not available
Payment Methods
Show All (22)
Game providers
Show All (29)
Owner
Pomadorro N.V.
Established
2011
Withdrawal limit
$100,000  per month
Licensing Authority
Curaçao
Questionable
Positives
  • Huge selection of games
  • Popular progressive jackpot slots
  • Players are allowed to use VPN
  • Wide range of languages and currencies
  • One of the TOP Russian brands
Negatives
  • Too strict control of bonus conditions
  • Casino just rarely reacts on public complaints
  • Customer support not available 24/7

Complaints about Casino X and related casinos (5)

We have conducted extensive research on the web and as a result we have found following 5 complaints on Casino X or any brands that might be interconnected with it. Taking into account seriousness and credibility of these complaints and estimated size of casino revenues we decided to give Casino X a Good reputation.

Good Casino Reputation
Direct complaints about Casino X
Stupid excuse or fraud
Black points: 2736
Account blocked, all funds seized for a player from Crimea.
A player from Crimea complained the casino blocked his account and cancelled his winnings stating he was from a restricted territory. The casino said they followed the laws of Ukraine, the player said he followed rules of Russia. When the player registered some years ago there were no issues with him playing and depositing. Casino stated the player was banned because he used a VPN, but the player said it wouldn't be possible to play in the casino without it as the page is not accessible from Russia. However, Crimea is in Ukraine and the casino said that if he had played from Ukraine IP address he would have been blocked directly as it was a restricted territory. The player said the casino allows the use of VPN in their rules. The player asked for his deposit to be returned but the casino replied there was nothing to return as his overall winnings were bigger than the deposits. A complicated dispute, no reasonable solution was found, the casino ignored all the reasonable proofs.
 
This complaint is from 12/2016
Disputed amount: $2,736 (bonus money)
Read more on: askgamblers.com
Read more
Complaints on related Joy Casino (Same affiliate)
Bonus conditions breach, all funds were seized.
 
This complaint is from 2016
Disputed amount: 31,000 kr (bonus money)
Read more on: askgamblers.com
Read more
Terms and conditions breach, deposits were paid back.
 
This complaint is from 2017
Disputed amount: A$3,420 (real money)
Read more on: askgamblers.com
Read more
Winnings cancelled due to technical issue.
 
This complaint is from 2017
Disputed amount: 25,000 руб (real money)
Read more on: latestcasinobonuses.ru
Read more
Terms and conditions breach, all funds were seized.
 
This complaint is from 2017
Disputed amount: $34 (real money)
Read more on: latestcasinobonuses.ru
Read more

Have you found a relevant complaint about this casino, or do you have personal bad experience? Help others and submit your complaint.

Submit a complaint
* We only list complaints, where the casino might be breaking our Fair Gambling Codex.

Casino X Bonus


3.74 out of 5

1st Deposit

  • Minimal deposit: $20
  • Wagering requirements: 25x bonus + deposit
  • You should get this bonus almost INSTANTLY
  • Maximal cashout: 10x deposit value
  • Bet over 20% of the amount of bonus received contributes only 20% towards wagering

3.74 out of 5

1st Deposit

  • Minimal deposit: $500
  • Wagering requirements: 30x bonus + deposit
  • You should get this bonus almost INSTANTLY
  • Maximal cashout: 10x deposit value
  • Bet over 20% of the amount of bonus received contributes only 20% towards wagering

3.74 out of 5

1st Deposit

  • Minimal deposit: $20
  • Wagering requirements: 25x bonus
  • You should get this bonus almost INSTANTLY

3.74 out of 5

1st Deposit

  • Minimal deposit: $50
  • Wagering requirements: 25x bonus + deposit
  • You should get this bonus almost INSTANTLY
  • Maximal cashout: 10x deposit value
  • Bet over 20% of the amount of bonus received contributes only 20% towards wagering

3.74 out of 5

2nd Deposit

  • Minimal deposit: $20
  • Wagering requirements: 25x bonus + deposit
  • You should get this bonus almost INSTANTLY
  • Maximal cashout: 10x deposit value
  • Bet over 20% of the amount of bonus received contributes only 20% towards wagering

3.74 out of 5

3rd Deposit

  • Minimal deposit: $20
  • Wagering requirements: 25x bonus + deposit
  • You should get this bonus almost INSTANTLY
  • Maximal cashout: 10x deposit value
  • Bet over 20% of the amount of bonus received contributes only 20% towards wagering

3.74 out of 5

4th Deposit

  • Minimal deposit: $20
  • Wagering requirements: 25x bonus + deposit
  • You should get this bonus almost INSTANTLY
  • Maximal cashout: 10x deposit value
  • Bet over 20% of the amount of bonus received contributes only 20% towards wagering

3.74 out of 5

5th Deposit

  • Minimal deposit: $20
  • Wagering requirements: 25x bonus + deposit
  • You should get this bonus almost INSTANTLY
  • Maximal cashout: 10x deposit value
  • Bet over 20% of the amount of bonus received contributes only 20% towards wagering

Casino X Payment methods

Casino X Games

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Casino X Game providers