Casino Luck is one of the oldest online casinos online since 1999. Since then the casino has enjoyed excellent reputation. Players can choose from over 800 casino games as well as many payment methods. The only downside is the lack customer support on phone option.
Casino Luck, with its name and logo in the form of a four-leaf clover, tries to create the impression that it’s the casino where players will finally get lucky. It was founded back in 1999, and a complete redesign and transition to a new modern software platform was implemented in 2011. The site is graphically well-designed, but some players report slower response times, especially when playing some games.
Casino Luck is owned by Minotauro Media Ltd. There is no information about this fact on the casino website. Next Casino and a new casino, Wildslots, are also part of the same group. These casinos operate on the same software platform from EveryMatrix Ltd. Since all three casinos have fairly low traffic, we will evaluate their reputation together.
Casino Luck has so far broken through primarily in the European market, and the majority of visitors are from EU countries. However, there is a noticeable effort from the casino to generate a more global player base. The casino website is available in 12 languages, which is a great advantage for players that do not speak English. However, only the basic features are translated, and terms and conditions are not translated, which would help establish more transparency. Players may only contact the casino via email or live chat. The availability of live chat is from 9:30 to 23:00 with occasional breaks. Casino Luck is operated by complex software solutions provider EveryMatrix Ltd. under license from Malta and Curacao respectively.
The terms and conditions of Casino Luck are formulated in a concise and fair manner. There are no restricted countries besides the US, and basically the legality of opening an account is left to the judgement of players. However, we have not found any possible subsequent withdrawal problems based on the location of players. We appreciate the fact that the player’s account is subject to verification only if his cumulative withdrawal is higher than € 2,300, which saves a lot of hassle for smaller winners.
We haven’t found any complaint where the casino has wrongfully confiscated the funds of a player. Even a player who had previously self-excluded himself from the casino and then won with a duplicate account was allowed to withdraw his winnings. Although in this case the right action would be to only refund his deposit, Casino Luck showed a commendable goodwill and friendliness.
There have been several complaints about the delay of withdrawals lately. These problems are always related to withdrawals by credit card. We do not think that there is any malintent from the casino in these cases. Casino Luck apparently had problems with their payment solution provider, which could account for these issues. The players concerned were later advised to choose an alternative payment method and the withdrawals were then processed. However Casino Luck should have communicated with their players regarding these issues more clearly and openly to prevent frustration and misunderstanding. The complaints of players were solved with some delay, so there is clearly some room for improvement for casino support.
The withdrawal speed at Casino Luck is average. Withdrawals to electronic wallets are not processed instantly but usually take few hours. Casino Luck offers a wide selection of local payment methods, especially for countries with languages supported by the casino website. The maximum withdrawal amount is €25,000 per 10 days, however this rule is only applied if your cumulative monthly withdrawal is more than €75,000. Progressive jackpot winnings are paid in full immediately after the withdrawal is confirmed by the software provider of the progressive game. The owner of the casino, Minotauro Media Ltd. is small company in Ireland, so it’s not possible to assess its financial power. However, you shouldn’t worry about withdrawing even higher winnings, based on the casino’s strong reputability and trading history.
Players from Sweden, Finland, Denmark, Norway, Great Britain, Australia and New Zealand receive 25 free spins no deposit for use on the Starburst slots game immediately after opening their account,. The winnings must be rolled over at least 30 times before the withdrawal of a maximum €100 can be made. The value of one free spin on Starburst is 10 cents.
Other bonuses and conditions are valid for players from all accepted countries. Players that make their initial deposit of at least €25 get 250 free spins on Starburst and a 150% welcome bonus up to €150. Bonuses on second and third deposit are also available, and the total amount of all bonuses could be as much as €500. The bonus amount must be rolled over at least 40 times before you can request a withdrawal. Overall we can say that the bonuses and conditions are better than average.
Casino Luck is quality online casino, which surely deserves more attention from casino players. The great advantage of this casino is the big selection of casino games. Casino Luck probably lacks the marketing strategy of some of the biggest casinos in the industry, but that is not something that should discourage players. We also see room for improvement in the casino support department, andhe quality and availability of support could be better. What is most important however is the excellent reputation of this casino, and the fair terms and conditions they apply to players. Without any doubt, we can award Casino Luck a perfect rating, and highly recommend registering at this online casino.
The wide variety of casino games available is one of the biggest advantages of this casino. Players can choose from more than 800 of the latest games from top providers like Microgaming or NetEnt, including all kind of various slot machines, live dealer games, keno and bingo. Games are also available via mobile devices or tablets, thanks to the responsive design of their website, with no download required.