Maxxx Casino is an operator with an excellent reputation, and a wide choice of games, where new players can get free spins no deposit. However, there are some obvious disadvantages, including the low withdrawal limit and the lack of a live dealer casino. Players that like to play casino games on their mobile can take advantage of mobile apps available for all platforms, including Windows Mobile and Blackberry.
Maxxx Casino has been online since 2012, and has been mainly focused on the Czech Republic. This is confirmed by their live chat, where the only language supported is Czech. However, the unfortunate circumstances of new legislation in the Czech Republic early in 2018 means that Maxxx Casino, just like many other casinos, is still waiting for a Czech license. So right after the legislation was passed, a decision had to be taken not to allow new registrations from Czech players, until the license is granted. As a result, Maxxx Casino started to focus on the Slovak market, which shares a similar language, and can actually take advantage of the Czech speaking live chat. However, the gambling legislation in Slovakia is also rather restrictive, and the casino website is blocked for players with an IP address located in Slovakia.
Because of the current situation, the casino turned its focus to the UK market. They have a UK Gambling Commission license, and even offer players from the UK a free spins no deposit welcome bonus. Even in the daily winnings window, it is obvious that UK players now represent the majority of the player base, as all the winnings listed were achieved by UK players in British Pounds. So it looks like the casino has found a way to survive the current uncertainty in the Czech Republic.
The design of the Maxxx Casino is modern, but not yet responsive. Some players may find the layout a confusing as it is different to most online casinos, with the main menu in the right column. Players can use an app to play casino games on mobile devices. Games can be listed based on the software provider or game type. The casino provides games from three major software providers: Microgaming, NetEnt and Play’n GO. However, progressive NetEnt slot games like Mega Fortune are not available. Even though the casino indicates a lower wagering requirement for live dealer roulette in their bonus terms, we weren’t able to find this game among the currently offered titles.
Maxxx casino is operated by Multilottery Group Limited, located and licensed in Malta. The company also benefits from the already-mentioned UK license for players from the UK. Maxxx casino was able to sign a high profile sponsorship deal with the Dakar Rally in 2015 and 2016, which speaks to the good financial strength of the casino. However, the sponsorship has not been continued for 2018, which may be associated with the Czech market issues.
Support is available in three languages: Czech, German and English. However, only Czech is available in live chat. When we tried to contact the support via live chat, they promptly answered all our questions.
We haven’t found any complaints on Maxxx Casino on gambling mediation websites. There are some reviews available praising fast withdrawals and customer support via email. However, players do complain about live chat, which is only able to serve players in Czech. The low withdrawal limit is another downside, as well as difficult to navigate website and slow loading Microgaming games. Some players even report more serious problems, such as the games failing to load. So make sure you try the games you would like to play in fun play mode first, where no registration is needed.
Even though there are no complaints, we wouldn’t recommend this casino for high rollers. There are multiple reasons for this. The casino was focused for a long time on the Czech market. Now that market is restricted, and even though the casino has successfully reached out to the UK market, the financial strength of the casino may be compromised. Low withdrawal limits and a lack of English live chat support are more strong reasons for not recommending the casino to high stakes players.
According to the terms and conditions of Maxxx Casino, withdrawals should be processed within 5 days. The experiences of players confirm that this period is usually faster. However, the period can be longer if the casino requests documentation for verification.
The maximum withdrawal limits are €500 per day and €5000 per month. There is a €20 minimum withdrawal limit. The choices of payment method is rather slim when we compare it to similar casinos. Only Skrill, Neteller, Paysafecard, Ukash and GoPay are available, aside from payment cards. The minimum deposit limit is €10.
As for problematic clauses in the terms and conditions, we found a clause that the casino may charge fees for processing deposits. But these should be visible before the deposit is actually made. Withdrawals of €1000 or more, or cumulative withdrawals of €2330 or more, are subject to additional verification. Such verification usually requires a copy of the player’s ID or passport. Players will be informed in case of any withdrawal delays of 10 or more days. There is also clause stating that winnings of €10000 or more can be divided into ten installments for withdrawals. There are also fees associated with withdrawals, however usually the first withdrawal per month is free.
Currently, Maxxx casino offers a 20 free spins no deposit bonus offer for new players, for use in the slot game Pyramid Quest for Immortality. In order to receive this bonus, players have to verify their identity. That means that they have to go through the same process as when making the first withdrawal - submitting the requested documents. Of course, that means that players have to wait longer for these free spins to be credited, but once the identity is verified, players won’t be bothered with this process beyond the first withdrawal.
The free spins are valid for 7 days only, and the maximum winnings from the free spins are limited to €135. The winnings have to be rolled over 60 times. Some games are excluded. Pretty much only slots contribute 100% to the 60x threshold.
Players that make their first deposit get a 100% up to €140 bonus, with 60x bonus wagering requirements attached. The bonus on the second deposit is 100% up to €280. Considering the 60x bonus wagering requirement, we can classify this bonus compared to other online casinos as around average.
As for the bonus terms, it is forbidden to place no risk bets (covering all roulette fields, for example). Also, withdrawal is only possible when a deposit has been made (and to the same payment method, if possible) to prevent money laundering.
The casino also offers a VIP Club, with three tiers of benefits like bigger bonuses, faster withdrawals and higher betting limits. There are also premium bonuses and free spin bonuses issued to casino players. The promotions can be also considered to be around the average for online casinos.
Maxxx Casino provides games from three providers: Microgaming, NetEnt and Play’n GO. Unfortunately, this casino does not provide live dealer games. And NetEnt’s progressive games are also missing. However, even with the lack of NetEnt progressives, slot players are able to find an excellent choice of slots, with more than 50 Play’n GO slots available.
Another surprising feature is the mobile casino application, which is not only available for Android and Apple devices, but also for Windows mobile and Blackberry devices. There is also quite a good choice of casino games available in these mobile applications.