Account blocked, all funds seized for a player from Crimea.
A player from Crimea complained the casino blocked his account and cancelled his winnings stating he was from a restricted territory. The casino said they followed the laws of Ukraine, the player said he followed rules of Russia. When the player registered some years ago there were no issues with him playing and depositing. Casino stated the player was banned because he used a VPN, but the player said it wouldn't be possible to play in the casino without it as the page is not accessible from Russia. However, Crimea is in Ukraine and the casino said that if he had played from Ukraine IP address he would have been blocked directly as it was a restricted territory. The player said the casino allows the use of VPN in their rules. The player asked for his deposit to be returned but the casino replied there was nothing to return as his overall winnings were bigger than the deposits. A complicated dispute, no reasonable solution was found, the casino ignored all the reasonable proofs.
This complaint is from 12/2016
Disputed amount: $2,736
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