We see huge progress with problem solving by this casino. Almost all disputes the casino had in the past are now resolved. If you don’t mind spending some time carefully reading the terms of service of bonuses, or prefer not to take bonuses at all, this may be a good casino for you.
Joy Casino was founded in 2014, and operates under the license of Curacao. The casino is operated by Pomadorro N.V. , and is part of the same affiliate program as Casino-x. We believe these two casinos have the same owner, which is why we evaluate these two casinos together. In this review we are focusing on Joy casino. For the review of Casino-x, click here.
Joy Casino focuses mainly on the Russian market. The website is translated into many different languages and support is available from 10:00 to 22:00 CET in Russian, English, Scandinavian and Japanese. The casino website has a decent steel design, with the addition of interesting mechanical artwork. Registration can be completed quickly, and it’s possible to register through support social network accounts.
The reputation of this casino is very interesting. At the end of 2014 the casino started a very aggressive marketing campaign. In 2015, the Joy casino website was closed by Volgograd city authorities. After that, Joy casino started a massive promotional campaign over the internet with a simple message about how to access its site again. The solution was easy, with players able to access the site by adding any number at the end of web domain. This campaign was so aggressive, that some people even started to really hate this casino. Joy casino was even including its commercial messages in Russian dubbed films illegally distributed over the internet. You can see an example of this strategy here. Several times during the movie, the sound track and subtitles are replaced with short commercial messages about how to access Joy casino again. These messages were sometimes played regardless of the scene, sometimes during very important moments in the movie. So many people started to make jokes about that campaign, because their messages were everywhere and were pretty annoying. The term “Problems with Joy casino” started to become famous, and people all over Russia were creating jokes and talking about it. But maybe that’s partially responsible for Joy Casino being so popular today.
Based on our research of Russian forums, we can say that this casino has a reputation that is not particularly good, especially when you delve back into its past. Withdrawal times and limits were very poor, and the bonus policy was very strictly observed. Many people have complained, but the casino solved these problems and now, all these disputes seems to be problems of the past. On international forums, the casino to their credit has resolved almost all disputes.
Of particular note from those open disputes, we would like to mention this case, where the player thinks that his winnings were confiscated and account blocked because he had a relationship with a support manager. In this case it is hard to decide where the truth lies. The recommendation from mediators was to contact the licensing authority.
Other problems have been solved by the casino to the satisfaction of their players, even in cases where those with gambling addictions have complained that the casino allowed them to reopen account and play. Their deposit was returned and the casino admitted that they made a mistake and closed their account forever. We see very big improvements in how this casino deals with its players now, versus how it dealt with the players in the past.
Joy casino, as with Casino-x, has withdrawal times set to 24h during working hours (8:00-17:00 CET). The same withdrawal times and withdrawal limits apply to all players, regardless of player status. In some cases, verification may be required. This verification should take up to 2 working days, and in cases of payments via SMS, even more.
Casino accounts can be opened in these currencies: RUB, USD, EUR, NOK, SEK, AUD, CAD, JPY and CNY. Withdrawal limits are also set to $100000 per month. In the past, the casino had problems with bonus abusers, so in some cases verification can take a long time.
Joy casino offers bonuses on the first 5 deposits. The same as in Casino-x, the first deposit bonus depends on the amount of money deposited. From 10€ to 50€, the bonus is set to 200%. Deposits between 51€ to 300€ have bonuses set to 150%, and deposits over 301€ have bonuses of 100% up to 2000€. Deposits up to 300€ have wagering requirements of 25x bonus, and deposits over 301€ have wagering requirements of 30x bonus plus deposit. All deposits over 20€ trigger 200 free spins on Starburst. The second deposit bonus is set to 100% up to 300€, and 50% up to 400€ for the third. The fourth deposit bonus is 50% up to 500€, and the fifth deposit bonus is 25% up to 750€.
Joy casino has lots of special events, lotteries, tournaments and reload bonuses for regular players. In some games there is also the possibility to win some special prizes. All players that play for real money earn loyalty points, which can be exchanged for real money. The exchange rate depends on player status: the higher your status, the better your exchange rate. As we mentioned, the casino had problems with bonus abusers in the past, therefore lots of bonuses come with limitations. In most cases, the maximum withdrawal is set as 10x deposit, but we strongly recommend reading bonus conditions carefully.
Joy casino offers lots of genuine games from top game providers. Slots, table games, live games, roulette and also lottery games are available. (Some providers may be restricted in some countries). We see huge progress with problem solving by this casino. Almost all disputes the casino had in the past are now resolved. If you don’t mind spending some time carefully reading the terms of service of bonuses, or prefer not to take bonuses at all, this may be a good casino for you.