Home Online Casinos Joy Casino Review

Joy Casino Review

Players from Virginia Not Accepted
9.0 Reputation
rating
Perfect
Reputation
Players from Virginia Not Accepted
Perfect
Reputation
Author: Matej Novota | This review was last updated: 2020-01-20T00:00Z  

We've thoroughly reviewed Joy Casino and gave it a perfect reputation rating, which is the best rating any casino can get from us. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. Joy Casino is related to other online casinos listed below and its rating is also positively influenced by them. Read the full review below and learn more about this casino.

According to our research and estimates, Joy Casino is a big online casino with a large revenue and number of players. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We currently have 6 complaints directly about this casino in our database, as well as 4 complaints about other casinos related to it. Because of these complaints, we've given this casino 2,602 black points in total, out of which 1,545 come from related casinos. You can find more information about all of the complaints and black points below.

Joy Casino appears on only one blacklist, which hasn't influenced our rating of this casino. We've chosen to ignore it either because it's related to the casino's previous owner, or because of some other applicable reason.

Based on all of the information mentioned in this review and our perfect reputation rating of this casino, we can conclusively say that Joy Casino is a great place to play. If you are looking for a perfect online casino, we recommend trying out this one.

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Residents from
Virginia
Not accepted
IP addr. from
Virginia
Blocked by the casino
VPN
usage
Allowed
Website
Language
English (+14)
Live Chat
Language
English (+3)
Email Support
Language
English (+3)
No Deposit Bonus
Not available
Deposit Bonus
Not available
Owner
Pomadorro N.V
Established
2014
Withdrawal limit
$100,000  per month
Licensing Authority
Curaçao
Questionable
Positives
  • Wide variety of live dealer games
  • Popular progressive jackpot slots
  • High withdrawal limit
  • Huge selection of games
  • Wide range of languages and currencies
Negatives
  • Too strict control of bonus conditions
  • Live chat available only from 10:00 to 22:00

Complaints about Joy Casino and related casinos (9)

We have conducted extensive research on the web and as a result we have found following 9 complaints on Joy Casino or any brands that might be interconnected with it. Taking into account seriousness and credibility of these complaints and estimated size of casino revenues we decided to give Joy Casino a Perfect reputation.

Perfect Casino Reputation
Direct complaints about Joy Casino
Insufficient evidence from casino
Black points: 622
The player was accused of breaking the bonus terms and conditions.
Magnus won SEK31,000, completed the wagering requirements, got his account verified and requested a withdrawal. On the following day, he was denied of his winning due to broken bonus terms and conditions. Magnus knew he didn't make a mistake and requested to communicate with someone else then his ex-partner, Sandra, who happened to work for the casino. Johanna took over the case, but that didn't change the casino's mind and they started their investigation. The casino never updated the player on the case and it remained unresolved. We're not sure whether the player received the winning or not.
 
This complaint is from 4/2016
Disputed amount: 31,000 kr (bonus money)
Read more on: askgamblers.com
Read more
Technical glitch
Black points: 303
The player experienced a technical glitch.
Biba made a deposit of RUB 25,000 and while she played a game called Phoenix sun, she experienced a technical glitch and she didn't get the winning from that game. All she asked the casino for was to return her deposit because somehow they would just tell her to write an email to the technical department. And when she did so, she was instructed to delete cookies and when Biba did so, it wouldn't help at all and the game kept on going into the error mode. There is no further information on the case and it remains unresolved.
 
This complaint is from 10/2017
Disputed amount: 25,000 руб (real money)
Read more on: latestcasinobonuses.ru
Read more
No reaction policy, passive regulator
Black points: 40
The player's deposit never arrived at her casino account.
The player made a deposit but the money never arrived at her player's account. She was able to provide proof from her bank account. There is no further information available.
 
This complaint is from 11/2018
Disputed amount: 4,000 руб (real money)
Read more on: latestcasinobonuses.ru
Read more
No reaction, passive regulator
Black points: 30
Player is complaining about a bonus.
The player is experiencing a problem with receiving a no deposit bonus. We closed the complaint as ‘unresolved’ because the casino failed to reply.
 
This complaint is from 2/2020
Disputed amount: 1,001 руб (bonus money)
Read more
Read more
Technical glitch
Black points: 27
The player's account was hacked.
Dmitry contacted the casino via chat because he felt that his account was being hacked. He also changed his password to his account and the chat representative helped him to close the account until further investigation was done. A few days later, he received an answer from the casino where they told him he couldn't be helped to get his deposits back because he was the one responsible for his account security when it comes to sharing his password with third parties. There is no further information and the case remained unresolved.
 
This complaint is from 2/2017
Disputed amount: $34 (real money)
Read more on: latestcasinobonuses.ru
Read more
Uncertain case, passive regulator
Black points: 15
Self-exclusion.
A player from Russia complained he had asked the casino to block his account until a certain date, however, a casino representative asked him in return what was the reason he wanted to do so. There is no more update about this complaint and it remains unsolved.
 
This complaint is from 4/2019
Disputed amount: ?? (bonus money)
Read more on: latestcasinobonuses.ru
Read more
Complaints on related Casino-X (Same management)
Stupid excuse or fraud
Black points: 1641 (820 for this casino)
Account blocked, all funds seized for a player from Crimea.
A player from Crimea complained the casino blocked his account and cancelled his winnings stating he was from a restricted territory. The casino said they followed the laws of Ukraine, the player said he followed rules of Russia. When the player registered some years ago there were no issues with him playing and depositing. Casino stated the player was banned because he used a VPN, but the player said it wouldn't be possible to play in the casino without it as the page is not accessible from Russia. However, Crimea is in Ukraine and the casino said that if he had played from Ukraine IP address he would have been blocked directly as it was a restricted territory. The player said the casino allows the use of VPN in their rules. The player asked for his deposit to be returned but the casino replied there was nothing to return as his overall winnings were bigger than the deposits. A complicated dispute, no reasonable solution was found, the casino ignored all the reasonable proofs.
 
This complaint is from 12/2016
Disputed amount: $2,736 (bonus money)
Read more on: askgamblers.com
Read more
No reaction, passive regulator
Black points: 1420 (710 for this casino)
Complicated withdrawal process due to the issues with a payment provider.
The player was allowed to withdraw their winnings in payment installments of AU$2,000 but the casino claimed that their bank refused to accept them. The player said they checked with their bank who said that wasn't true and that they would accept such a payment without any problems. The casino recommended the player to try to change the payment method. No further information is available ever since then.
 
This complaint is from 4/2019
Disputed amount: A$6,472 (real money)
Read more on: askgamblers.com
Read more
No reaction, passive regulator
Black points: 30 (15 for this casino)
Player's deposit had disappeared.
The player made a $20 deposit and received free spins with which they won $3. But once they wanted to play in real money mode, their deposit was nowhere to be found. It had disappeared. No further details are available ever since then.
 
This complaint is from 6/2019
Disputed amount: $20 (bonus money)
Read more on: latestcasinobonuses.info
Read more

Have you found a relevant complaint about this casino, or do you have personal bad experience? Help others and submit your complaint.

* We only list complaints, where the casino might be breaking our Fair Gambling Codex.

Joy Casino Bonus

9.0
/10
Perfect Casino reputation reputation
EXCLUSIVE FOR CASINO GURU VISITORS

Registration No Deposit Bonus - Joy Casino

Not Available in Virginia
  • Wagering requirements: 45x
  • Maximal bet: 50 руб
  • You should get this bonus relatively FAST
  • Maximal cashout: 1,500 руб
  • New players only
  • Bonus needs to be activated in the account, after email and phone number verification
 
  • Available for following countries:
Use promo code in
registration form
GURU100
Visit Casino
Access from Virginia blocked, VPN allowed
9.0
/10
Perfect Casino reputation reputation

1st Deposit Bonus - Joy Casino

Not Available in Virginia
  • Minimal deposit: $50
  • Wagering requirements: 25x (bonus + deposit)
  • Maximal bet: 20% of starting bonus value
  • You should get this bonus almost INSTANTLY
  • Maximal cashout: 10x deposit value
  • Bet over 20% of the amount of bonus received contributes only 20% towards wagering
  • Free Spins will be awarded at a rate of 20 free spins per day, for 10 days each day
  • Full Terms apply
  • New players only
 
  • Restricted countries:
Visit Casino
Access from Virginia blocked, VPN allowed
9.0
/10
Perfect Casino reputation reputation

1st Deposit Bonus - Joy Casino

Not Available in Virginia
  • Minimal deposit: $500
  • Wagering requirements: 30x (bonus + deposit)
  • Maximal bet: 20% of starting bonus value
  • You should get this bonus almost INSTANTLY
  • Maximal cashout: 10x deposit value
  • Free Spins will be awarded at a rate of 20 free spins per day, for 10 days each day
  • Full Terms apply
  • Bet over 20% of the amount of bonus received contributes only 20% towards wagering
  • New players only
 
  • Restricted countries:
Visit Casino
Access from Virginia blocked, VPN allowed
9.0
/10
Perfect Casino reputation reputation

1st Deposit Bonus - Joy Casino

Not Available in Virginia
  • Minimal deposit: $20
  • Wagering requirements: 25x (bonus + deposit)
  • Maximal bet: 20% of starting bonus value
  • You should get this bonus almost INSTANTLY
  • Maximal cashout: 10x deposit value
  • Bet over 20% of the amount of bonus received contributes only 20% towards wagering
  • Full Terms apply
  • Free Spins will be awarded at a rate of 20 free spins per day, for 10 days each day
  • New players only
 
  • Restricted countries:
Visit Casino
Access from Virginia blocked, VPN allowed
9.0
/10
Perfect Casino reputation reputation

2nd Deposit Bonus - Joy Casino

Not Available in Virginia
  • Minimal deposit: $40
  • Wagering requirements: 25x (bonus + deposit)
  • Maximal bet: 20% of starting bonus value
  • You should get this bonus almost INSTANTLY
  • Maximal cashout: 10x deposit value
  • Full Terms apply
  • Bet over 20% of the amount of bonus received contributes only 20% towards wagering
 
  • Restricted countries:
Visit Casino
Access from Virginia blocked, VPN allowed
9.0
/10
Perfect Casino reputation reputation

3rd Deposit Bonus - Joy Casino

Not Available in Virginia
  • Minimal deposit: $50
  • Wagering requirements: 20x (bonus + deposit)
  • Maximal bet: 20% of starting bonus value
  • You should get this bonus almost INSTANTLY
  • Maximal cashout: 10x deposit value
  • Full Terms apply
  • Bet over 20% of the amount of bonus received contributes only 20% towards wagering
 
  • Restricted countries:
Visit Casino
Access from Virginia blocked, VPN allowed
9.0
/10
Perfect Casino reputation reputation

4th Deposit Bonus - Joy Casino

Not Available in Virginia
  • Minimal deposit: $50
  • Wagering requirements: 20x (bonus + deposit)
  • Maximal bet: 20% of starting bonus value
  • You should get this bonus almost INSTANTLY
  • Maximal cashout: 10x deposit value
  • Bet over 20% of the amount of bonus received contributes only 20% towards wagering
  • Full Terms apply
 
  • Restricted countries:
Visit Casino
Access from Virginia blocked, VPN allowed
9.0
/10
Perfect Casino reputation reputation

5th Deposit Bonus - Joy Casino

Not Available in Virginia
  • Minimal deposit: $50
  • Wagering requirements: 20x (bonus + deposit)
  • Maximal bet: 20% of starting bonus value
  • You should get this bonus almost INSTANTLY
  • Maximal cashout: 10x deposit value
  • Bet over 20% of the amount of bonus received contributes only 20% towards wagering
  • Full Terms apply
 
  • Restricted countries:
Visit Casino
Access from Virginia blocked, VPN allowed

Joy Casino Payment methods

Payment Method Deposit
Limits & fees
Withdrawal
Limits & fees
Withdrawal Time
Skrill Skrill €5 - €20,000
€10 - €2,000
-
Neteller Neteller €5 - €20,000
€5 - €2,000
-
PaySafeCard PaySafeCard €5 - €1,000
Not Available -
ecoPayz ecoPayz €5 - €10,000
€10 - €5,000
-
VISA VISA €10 - €2,500
Not Available -
Master Card Master Card €10 - €5,000
Not Available -
SOFORT Überweisung SOFORT Überweisung €10 - €5,000
Not Available -
Giropay Giropay €5 - €20,000
Not Available -
QiWi QiWi €5 - €200
€10 - €200
-
WebMoney WebMoney €5 - €20,000
€10 - €5,000
-
Trustly Trustly €10 - €5,000
Not Available -
EPS EPS €5 - €20,000
Not Available -
Nordea Nordea €5 - €20,000
Not Available -
American Express American Express - - -
Neosurf Neosurf €5 - €10,000
Not Available -
Bitcoin Bitcoin €10 - €999,999
€10 - €20,000
-
wire-transfer wire-transfer - - -
VenusPoint VenusPoint €5 - €10,000
Not Available -
JCB JCB €10 - €2,500
Not Available -
МИР - Mir МИР - Mir €10 - €2,500
Not Available -
Discover Discover €10 - €600
Not Available -
Yandex Money Yandex Money €5 - €200
€5 - €200
-
iWallet iWallet €10 - €10,000
Not Available -
Ethereum Ethereum €10 - €999,999
€10 - €20,000
-
Ripple Ripple €10 - €999,999
€10 - €20,000
-
Litecoin Litecoin €10 - €999,999
€10 - €20,000
-
Rapid Transfer Rapid Transfer €10 - €5,000
Not Available -
E-PRO E-PRO - - -

Joy Casino Games

Slots
Roulette
Video poker
Bingo
Blackjack
Baccarat
Craps
Keno
Scratch cards

Joy Casino Game providers

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