We were positively surprised by Frank casino and the way they have improved their image and their treatment of their players. We can only recommend this casino.
Frank casino has been online since 2014, licensed in Curacao. It is owned by Darklace Ltd. Since the beginning, this casino has always tried to be a little different. The casino started life with a little confusing bonus, with a wagering requirement of just 3.5 times bonus + deposit but a withdrawal limit set by an uncommon formula, which in practice was usually deposit +30%. That led to lots of angry people who won a lot of money, only to discover that they could withdraw only a little more than they deposited. It’s worth noting that in almost every forum (Russian or international), representatives responded to these complaints, and explained to these people the bonus system and that everything was written in bonus terms. (But who reads them carefully, right?) After the casino was taken over by OBJ Services Ltd. they decided to make the bonus system much less confusing. Not everything was changed, and the casino website in particular still has an old and very ordinary design, similar to Casino-x or Joy. The bonus system has been significantly improved, and the casino has been working hard on their good reputation. In 2018, the casino has over 400000 monthly visitors, and bonuses are presented in a very simple and easy way, which everyone should be able to understand. The website is available in thirteen languages, and very speedy support is available 24/7 in English, Russian, Polish and Swedish. The casino still responds to every dispute and representatives are very polite. Just like many other casinos, Frank casino also has many website mirrors for the Russian market. Almost every Russian casino puts numbers in front or behind their website address. Frank casino has dozens of web domains, usually made up of a combination of the words ‘Frank’ with bet, hot, club, games or money to make it unique.
Signing up takes just 15 seconds and it is possible to use social network accounts to make the process even faster. Frank casino does not accept players from United States.
After our thorough research, we haven’t found any real trouble with Frank casino after they changed owner in 2016. Some players listed problems the casino had in the past with their bonus terms (low maximum withdrawal), and on international forums we found just one problem posted here. As you can see, the next day the problem was solved. So the casino is clearly speedy, both in live chat and when responding to negative feedback (yes, they also react to negative feedback and ask people where they should improve). We are very happy to see that this casino treats its players really well.
The terms of service are a little long, but well written. They look very bulletproof for the casino, but not predatory. There is no evidence that the casino is using their terms of service against players.
All withdrawal requests are processed from 1 to 24 hours. Cashouts are processed every day including weekends. (In Terms of Service we did find some old information, suggesting cashouts were available on Monday, Wednesday and Friday only). The financial strength of this casino is good. There is only one thing that could be improved. The withdrawal limits for Beginner (the basic player status) are set to $750 per day, $3000 per week and $7000 per month. With higher status, these limits are increased to a maximum (Dark Knight status) of $3000 per day, $18000 per week and $39000 per month. We think these limits are still not high enough, and we hope that casino will increase them in the future.
Deposits and withdrawals are possible through credit cards, many e-wallets and SMS. In case of SMS payments, withdrawals are very slow (2-3 weeks). Players can open an account in EUR, USD, SEK, NOK and PLN.
Frank casino doesn’t offer any regular no deposit bonus. New players can choose from four variants of the first deposit bonus. For each bonus, the casino shows a table with all conditions, and all information about the bonus is explained very clearly. The first option is 150 free spins on some of the most popular slot games. The second option is 100 free Franks – Franks are used in this casino as a reward points, and players can earn them by spending money in the casino. For each $50$ bet, the player gets 1 Frank. More Franks on account also means higher multiplier for picking up more Franks (with the best multiplier at x3 for players who have 5000+ Franks). Franks can be exchanged for real money, and higher player statuses mean better exchange rates. The second bonus for players with Beginner status is because the exchange rate is worth just $2.50, but can be used to get a high Frank multiplier sooner (with the next level from 500 Franks). The third bonus is double the Frank reward for 24 hours. This bonus is also aimed at players who want to get better Frank multipliers sooner. The last option is a 2% refund, which comes with the condition of losing at least $1000 and is active for 7days.
For regular players, the casino offers lots of bonuses like deposit bonuses, free spins, free Franks, and a loyalty bonus earned on specific games and usable only for these same games. A monthly refund bonus is also available. The casino offers even more advantages for those with higher VIP status, like free tournaments and better bonuses.
Players can find an impressive selection of slots from top producers such as Microgaming, NetEnt, Betsoft and others. The table game selection is also very good. The casino is only missing live dealer games. We were positively surprised by Frank casino and the way they have improved their image and their treatment of their players. We can only recommend this casino.