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888 Casino Review

Players from Virginia Not Accepted
8.7 Rating
Very Good
Reputation
Players from Virginia Not Accepted
Very Good
Reputation
This review was last updated: 2019-07-23T00:00Z  

We've thoroughly reviewed 888 Casino and gave it a very good reputation rating, which means it's a great casino to play at. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. 888 Casino is related to other online casinos listed below and its rating is also negatively influenced by them. Read the full review below and learn more about this casino.

According to our research and estimates, 888 Casino is one of the biggest online casinos with huge revenue and number of players. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We currently have 36 complaints directly about this casino in our database, as well as 10 complaints about other casinos related to it. Because of these complaints, we've given this casino 17,440 black points in total, out of which 10,882 come from related casinos. You can find more information about all of the complaints and black points below.

888 Casino appears on only one blacklist, which hasn't influenced our rating of this casino. We've chosen to ignore it either because it's related to the casino's previous owner, or because of some other applicable reason.

Based on all of the information mentioned in this review, we can conclusively say that 888 Casino is a very good online casino. You can expect to be treated well and have an enjoyable experience if you choose to play at it.

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Residents from
Virginia
Not accepted
IP addr. from
Virginia
Not blocked
VPN
usage
Prohibited
Website
Language
English (+10)
Live Chat
Language
None
Email Support
Language
English
No Deposit Bonus
Not available
Deposit Bonus
Not available
Owner
888 Holdings
Established
1997
Withdrawal limit
$30,000  per month
Licensing Authorities
Gibraltar
Good
United Kingdom
Perfect
Malta
Perfect
Show All (6)
Interesting Facts
  • Casino is part of the 888 Holdings group
  • Big online gambling company online since 1997
Positives
  • Wide variety of live dealer games
  • Good selection of game providers
  • Popular progressive jackpot slots
  • Above average withdrawal limit
  • Somewhat improved reputation since 2018
  • Mobile casino app for Android and iOS
  • PayPal is one of the payment methods
Negatives
  • Sometimes long verification upon withdrawal
  • Refused to dispute complaints publicly until 2016

Complaints about 888 Casino and related casinos (61)

We have conducted extensive research on the web and as a result we have found following 61 complaints on 888 Casino or any brands that might be interconnected with it. Taking into account seriousness and credibility of these complaints and estimated size of casino revenues we decided to give 888 Casino a Very Good reputation.

Very Good Casino Reputation
Direct complaints about 888 Casino
Insufficient evidence from casino
Black points: 1189
The player received a partial amount of his winning and then the casino closed his account for no reason.
The player played in 888 Casino and after some bad fortune, he won £15000. When he tried to withdraw the money he got an email saying that his account didn't pass the verification and notarized scans of his documents were needed. He provided them and the casino allowed him to withdraw almost all of his money. With only £2475 left on the account, the casino decided to permanently close the player's account with the remaining winning confiscated.
 
This complaint is from 6/2016
Disputed amount: £2,475 (real money)
Read more on: askgamblers.com
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Insufficient evidence from casino
Black points: 970
Bonus conditions breached and all funds were seized.
The player, Marcel from the Netherlands, requested a withdrawal in the amount of €1,400. It was denied due to a bonus abuse and the account became permanently closed. The casino promised to return the funds to the player through a wire transfer. There is no further information on this case.
 
This complaint is from 2/2018
Disputed amount: €1,400 (real money)
Read more on: askgamblers.com
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Insufficient evidence from casino
Black points: 250
The player's account was closed with all his funds still on it due to a bonus abuse.
When the player tried to withdraw his winning, the casino locked his account and blamed him of a bonus abuse. The player denied this accusation and asked the casino to provide him with a proof. The casino mentioned that they had already explained him the reasons and refused to discuss this complaint with a 3rd party mediator. That is why the case remained open and unresolved.
 
This complaint is from 2/2018
Disputed amount: €440 (bonus money)
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Insufficient evidence from casino
Black points: 49
The player was accused of bonus abuse.
The player used a bonus promotion but after they sent the documents for verification, their account got closed. Firstly, they were informed their documents hadn't passed the verification process and then they were accused of taking bonuses at a specific period to make them more profitable. In the end, they received a refund on the deposit but winnings were canceled, account closed and they were advised to not to open new accounts within the brand. The player was not aware of breaching any terms and was asking for an explanation. The casino responded by giving them a contact email but the player later said they were not communicating with them any further.
 
This complaint is from 8/2013
Disputed amount: ?? (bonus money)
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Show 3 similiar complaints with 1,269 black points in total
Uncertain case, good regulator
Black points: 351
The player lost access to his account because an internal security check on his account had failed.
Hermann experienced serious troubles when he tried to access his account after he requested a withdrawal of his deposit money. The casino told him that his account had failed some of their internal security checks. They also contacted his Entropay and that account got locked too. The player didn't get any clear answer what should he do in this case or how to get his money back. There is no update available and the case remains unresolved.
 
This complaint is from 3/2016
Disputed amount: €6,000 (real money)
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Uncertain case, good regulator
Black points: 309
The player failed the account verification.
The player complained about the too-long verification process. After having received an email asking to send notarized copies of certain documents and sending them afterward, there was no reaction from the casino for about two weeks. Another two weeks later, the player received another email informing them about failed security checks. The player didn't understand what could've gone wrong with notarized documents but the casino refused to discuss the issue publicly and told the player to get in touch with their service department.No solution was found and the complaint remained unresolved.
 
This complaint is from 10/2018
Disputed amount: £12,333 (bonus money)
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Uncertain case, good regulator
Black points: 292
The player's account got blocked after he requested the bigger withdrawal.
The player played with 888 Casino for several days and during that time he got some small winnings and withdrew some of the money. Everything was fine until he won a bigger amount and tried to withdraw it. The casino permanently locked his account and kept all the funds due to their decision where he didn't pass their verification but later on, they passed the verification. The player never used a bonus to play so the casino should have at least returned the players' deposits if they didn't want to explain this case. Very confusing and unresolved complaint without a further update.
 
This complaint is from 5/2016
Disputed amount: €4,600 (real money)
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Uncertain case, good regulator
Black points: 197
Shortly after the player contacted the casino for missing money from their account, it was blocked for security reason.
After a trouble with logging in to his account, the player reset his password. When he successfully logged in, he discovered that his money was gone. After he explained his situation on live chat, the casino blocked his account immediately due to security reasons. The support representative also told the player that somebody had withdrawn $500 from his account. There is no further update on this complaint due to both parties stopped responding.
 
This complaint is from 12/2014
Disputed amount: $5,500 (real money)
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Uncertain case, good regulator
Black points: 193
Casino decided to confiscate the player's funds and close their account for no reason given.
New player started to play at 888 Casino. It took only one day and the casino blocked the player's account and asked him to send them notarized copies of his ID card and credit card. He sent them notarized copies but his account remained blocked. Later on, he received an answer from the casino where the casino decided to permanently close his account without any further explanation and confiscated all the player's money. The case stayed unresolved.
 
This complaint is from 3/2016
Disputed amount: $3,000 (real money)
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Uncertain case, good regulator
Black points: 178
After a long payout process, the player received a non-cashable cheque from the casino.
The player complained about a very long withdrawal process and when he finally received a cheque from the casino, he was unable to cash it and paid a £250 fee. The cheque was returned to the casino. Soon after that, the support started to be rude and later on became non-responsive. There is no further update available.
 
This complaint is from 9/2015
Disputed amount: £2,000 (real money)
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Uncertain case, good regulator
Black points: 93
The casino asked a player to notarize all his documents needed for verification and still didn't receive his winning.
Björn was very surprised when the casino asked him to sent notarized copies of all his documents for verification. Besides the fact that he was currently in Poland, he sent all the notarized evidence to the casino. Still, we cannot say if this had helped or not and the case remains unresolved.
 
This complaint is from 10/2015
Disputed amount: €900 (real money)
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Uncertain case, good regulator
Black points: 59
A lady was disconnected during her play and had proved that she had won, but the casino tried to compensate her with a much smaller amount.
The whole story is very interesting. The lady was disconnected during a spin and her screenshots indicated that she might have won some money. The casino firstly compensated her the value of the spins but she pointed out that there was a win. Then the casino came up with a gesture of a goodwill and offered her £250 as a compensation. But this lady made some calculations and disagreed with the compensation offered to her because her winning should have been £661. How the case ends is a mystery: both sides agreed on a deeper investigation of the case.
 
This complaint is from 12/2014
Disputed amount: £750 (real money)
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Uncertain case, good regulator
Black points: 53
The account was closed and the winnings were seized.
Matti, a player from Finland, had won €850. When he tried to login into his account, it was closed and all the funds were seized. After he contacted the casino a few times, they informed him that they would need additional documents to verify his identity in order to reopen his account. He resubmitted those documents for verification. There is no further information on the case.
 
This complaint is from 5/2018
Disputed amount: €200 (real money)
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Uncertain case, good regulator
Black points: 9
The player's account was blocked.
The player from Phillippines complained about a blocked account assuming it might have been because they might have overlooked the "I'm not a robot" feature or they may have spammed the login button again and again until it resulted to "Something went wrong please contact our support". The customer support was contacted and they replied within 24-hours but stopped responding right after that. As it turned out, the player's account got blocked until the verification process was to get done and also there was a confusion with a wrong email address. No resolution was provided to this complaint and so it remained unresolved.
 
This complaint is from 6/2018
Disputed amount: ?? (bonus money)
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Uncertain case, good regulator
Black points: 5
The deposit didn't arrive at their player's account.
The player from Japan deposited to the casino via bank transfer but even though the money was taken from her bank account, it wasn't credited to her casino account. The casino responded by offering help but the player never replied anymore so we don't know how it ended.
 
This complaint is from 7/2014
Disputed amount: $100 (real money)
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Uncertain case, good regulator
Black points: 1
Complicated verification process.
The player sent all the documents that were needed to verify their account but later on, the casino declined them and closed the player's account without an explanation. There is no further information available.
 
This complaint is from 5/2014
Disputed amount: ?? (bonus money)
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Uncertain case, good regulator
Black points: 1
The player's account was disabled without an explanation.
When the player's account got disabled, the casino promised an explanation of their doings and how to restore it, but they never did so. The player said this happened after they had uploaded their ID to the cashier. The casino didn't react to this complaint at all.
 
This complaint is from 5/2014
Disputed amount: ?? (bonus money)
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Uncertain case, good regulator
Black points: 1
The player was accused of multiple account holdings.
The player requested a withdrawal but it was denied and their account closed due to their multiple account holdings. They also said that it didn't state anywhere in the terms and conditions that to have multiple accounts was prohibited. No further details were provided by either the player or the casino.
 
This complaint is from 12/2013
Disputed amount: ?? (bonus money)
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Uncertain case, good regulator
Black points: 1
Missing funds.
A player requested a withdrawal but when she logged back to her account several hours later, she found out that her funds were gone and only some of the balance was left in her account. The casino has blocked her account suspecting unauthorized access as the player stated it wasn't her who spent that money. Later on, the casino found out that the missing money was wagered away but the player refused this accusation. No further details are available.
 
This complaint is from 11/2013
Disputed amount: ?? (bonus money)
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Uncertain case, good regulator
Black points: 1
The player's account was closed.
The player made a withdrawal request and his casino account got closed and no one ever contacted him to provide any documents for verification . After submitting this complaint the casino responded they would've contacted him but later on, the player said his ID documents were not accepted and his account was permanently restricted for further use. The player wanted to know the reason but the casino never responded any further. The complaint remained unresolved.
 
This complaint is from 9/2013
Disputed amount: ?? (bonus money)
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Uncertain case, good regulator
Black points: 1
The player's account was permanently closed.
The player failed the account verification which was also permanently blocked from further use. Later on, the casino responded to the complaint by saying that this case was escalated and they would hear from them shortly. No new update is available.
 
This complaint is from 8/2013
Disputed amount: ?? (bonus money)
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Uncertain case, good regulator
Black points: 1
The player didn't receive the promotion.
The player received a promotional offer by email which when they clicked on, got redirected to another casino, made the required deposit, but didn't receive what was advertised. They then complained about unhelpful or non-existing customer support. The casino replied by indicating a step by step instructions about how the promotion should have been requested which seemed pretty tricky. No other comments were posted after this and the complaint remains unresolved.
 
This complaint is from 5/2014
Disputed amount: ?? (bonus money)
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Uncertain case, good regulator
Black points: 1
Missing documents.
The player complained the casino required a copy of his birth certificate even though they claimed they never owned one and that was the reason why his withdrawal request was suspended. Ever since then, no other details are available.
 
This complaint is from 5/2014
Disputed amount: ?? (bonus money)
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Uncertain case, good regulator
Black points: 0
The player failed the document verification.
The player registered at the casino and used an £88 free bonus to play. They managed to win around £600 out of it and requested a withdrawal. Onto the following day, they uploaded all the documents for verification but their ID because they didn't have one. And that was an issue so they made a deposit of £20 hoping to receive the winnings, but their account was blocked. The casino asked the player to send them the documents once again and unlocked their account. Shortly after that, their account was blocked once again but this time it was because it was found being related to other accounts. This continued once more when the casino asked the player to send notarized documents for verification. There are no further details available.
 
This complaint is from 7/2013
Disputed amount: ?? (bonus money)
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Uncertain case, good regulator
Black points: 0
Complicated withdrawal process.
The player had issues with being able to request a withdrawal and had to send their ID to the casino several times in the row. There is no further information on whether the player succeeded and received their winnings.
 
This complaint is from 2/2012
Disputed amount: ?? (bonus money)
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Show 20 similiar complaints with 1,396 black points in total
No reaction, good regulator
Black points: 633
A regular player ended up with a locked account when he tried to withdraw his winning.
A player who had played with 888 Casino for half a year ended up with a locked account when he had tried to withdraw his winning. The casino didn't react to his complaint nor explain why they locked out the player who had been playing for half a year in this casino without any trouble. Unfortunately, the case remains unresolved.
 
This complaint is from 1/2017
Disputed amount: £3,000 (real money)
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No reaction, good regulator
Black points: 493
Technical glitch.
The player deposited money to an already verified casino account but while playing, the casino account froze and logged the player out. Their account got disabled and they were asked to upload documents for verification once again, which was impossible to do as the player couldn't log into their casino account ever since. The casino didn't reply to emails and nor reacted to this complaint. It remains unsolved.
 
This complaint is from 11/2018
Disputed amount: $1,600 (bonus money)
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No reaction, good regulator
Black points: 265
Delayed withdrawal process.
The player requested several withdrawals but even after their successful account verification, the payments were still in processing mode. The player was in touch with the casino support representative and was promised a call from a casino manager but he needed to wait a few more days. There is no further information available.
 
This complaint is from 11/2018
Disputed amount: £660 (bonus money)
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No reaction, good regulator
Black points: 127
The player's account was closed without an explanation.
The player from the UK asked for a withdrawal and was waiting for the payment. However, they became concerned about the situation because the casino has blocked their account, stopped responding to emails and all the bad reviews they found online about the casino. There is no update nor reaction to this complaint.
 
This complaint is from 11/2018
Disputed amount: £231 (bonus money)
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No reaction, good regulator
Black points: 11
The player's account was closed.
The player complained he had made a withdrawal request but their account got closed due to the accusation from the casino that their account was linked to other accounts. After that, there was no other explanation. There is no reaction to this complaint whatsoever.
 
This complaint is from 5/2014
Disputed amount: ?? (bonus money)
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Show 4 similiar complaints with 896 black points in total
Technical glitch
Black points: 529
Technical glitch.
The player was playing a game of blackjack when he suddenly got disconnected and logged out. He had already provided all the documents needed for their account verification and emailed the casino on several occasions. He said all the money in his account was the money he had deposited, not bonus money and wanted the remaining balance to be sent back to him. The casino replied by offering help but couldn't discuss the issue publicly. There was no more reaction from the player posted and the complaint is still unsolved.
 
This complaint is from 12/2014
Disputed amount: £850 (bonus money)
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Technical glitch
Black points: 0
Player experienced troubles during a live roulette play.
After some technical difficulties, the player's money from the live roulette winning was missing. Based on the logs from the servers, the player never made a bet, but money for this bet was missing. There is no update available.
 
This complaint is from 10/2015
Disputed amount: ?? (real money)
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Technical glitch
Black points: 0
Technical glitch.
The player claimed that during their play of Live Dealer Casino they found an incorrect bankroll calculation for a sum of €700 within an hour of their play. The casino responded to their complaint saying that the player did receive their money after all. But the player never confirmed it and the case remains unresolved.
 
This complaint is from 6/2013
Disputed amount: ?? (bonus money)
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Show 2 similiar complaints with 0 black points in total
Delayed payment, likely paid
Black points: 100
Extremely long withdrawal process.
The player requested a withdrawal in the amount of $203 but the player´s bank refused to receive the transfer and the casino looked for another way to deliver the payment to the client. There is no further information on the case.
 
This complaint is from 4/2018
Disputed amount: $203 (real money)
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Delayed payment, likely paid
Black points: 100
Extremely long withdrawal process.
Harry, a player from the UK, requested a withdrawal in the amount of £990 and still hasn´t received the money. There is no further information on this case.
 
This complaint is from 7/2018
Disputed amount: £990 (real money)
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Delayed payment, likely paid
Black points: 19
Delayed withdrawal process.
The player complained that the casino didn't want to pay him his winnings because he used a nickname instead of his real name while registering an account. He sent the casino documents for verification where everything matched except for his name but he had already explained it was a mistake. In the end, the casino stated they would process his cashout.
 
This complaint is from 9/2013
Disputed amount: ?? (bonus money)
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Delayed payment, likely paid
Black points: 19
Delayed payout process.
The player had his withdrawal postponed to a later date despite ID document having been sent. No reaction from the casino.
 
This complaint is from 1/2014
Disputed amount: ?? (bonus money)
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Delayed payment, likely paid
Black points: 19
Delayed withdrawal process, likely paid.
The player requested their very first withdrawal of $120 but it was delayed. The casino responded to the complaint saying that the player did receive their winnings but the player never confirmed it. We believe that the player was likely paid but since they never said so, the complaint remains unsolved.
 
This complaint is from 12/2013
Disputed amount: ?? (bonus money)
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Delayed payment, likely paid
Black points: 19
Delayed payout process.
The player complained about a delayed payment when the casino responded by inviting him to contact their customer support for help. The player replied he did so and was rearranging his withdrawal. The withdrawal could've been delayed but it was likely paid.
 
This complaint is from 11/2013
Disputed amount: ?? (bonus money)
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Show 5 similiar complaints with 176 black points in total
Delayed payment, status unknown
Black points: 19
The player didn't receive their winnings.
The player complained about crashing video stream at first. Then they said they requested a withdrawal of £500, sent documents for verification but not all of them were accepted. After the player sent another document for verification there was no reply from the casino. The customer service said they had transferred £450 to the player's bank account, apparently without any confirmation of this transaction. The player was outraged and was threatening the casino with the police, a bad press review, and a lawsuit, The casino replied by asking the player's username to investigate further.
 
This complaint is from 8/2013
Disputed amount: ?? (bonus money)
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Delayed payment, status unknown
Black points: 0
Delayed withdrawal process.
The player requested three separate withdrawals in the amount of altogether £300 but the payout was delayed due to an unknown reason. There is no further information whether the player received their winnings or not, but the complaint remained unresolved.
 
This complaint is from 12/2012
Disputed amount: £320 (bonus money)
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Show 1 similiar complaints with 0 black points in total
Sin from the past
Black points: 0
This casino has lots of unresolved complaints from its past.
Until 2014, this casino fails to resolve lots of complaints mostly concerning delayed payments or technical problems. We decided to not to mention each and every one of them individually but to group them into one complaint marked as "Sin from the past."
 
This complaint is from 1/2013
Disputed amount: $10,000 (real money)
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Sin from the past
Black points: 0
These players were accused of a bonus abuse or an excessive free bonus bingo play with all their funds being confiscated.
We decided to group a few complaints together and make this sad story shorter for you. When you click on the link, it will show you each and every one on these complaints. There are many complaints about this casino and they altogether made about £83,758 in debt towards the players. In most of them, you can read about how they accused regular players of a bonus abuse or an exssesive free bingo play, or they would close your accounts at the casino's sister sites too, which is a shame. The casinos usually closed the players accounts with their deposits still on it and felt no remorse doing so. They would never provide the players with a relevant proof of the accusations, they would just simply do as they like. Many, almost all of them, are never resolved. Therefore, dear players, please be careful.
 
This complaint is from 1/2011
Disputed amount: £83,758 (bonus money)
Read more on: bingo.vg
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Sin from the past
Black points: 0
The casino failed their players in numerous ways and actions.
The 888 casinos failed to process the self-exclusion requests correctly and that effective customer identification checks were not in place. The Gambling Commission has found that 888 has breached a number of social responsibility codes in relation to self-exclusion requirements and customer interaction. Therefore, they promised to return to customers the £3.5million deposited during the period in which their self-exclusion was not properly affected across all of 888’s platforms. This will be returned to customers either by way of prior customer withdrawal or by way of refund. Hopefully, this issue will be resolved quickly so there would be no more loses like these and the customers would start enjoying playing at the 888 platforms again.
 
This complaint is from 8/2017
Disputed amount: $1,000 (bonus money)
Read more on: gamblingcommission.gov.uk
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Show 2 similiar complaints with 0 black points in total
Failed self-exclusion
Black points: 0
Failed self exclusion.
The player self-excluded himself/herself from the casino sites operated within 888 Group. After some time, he/she tried to login with the same information as previously, like the billing address, registered card details, PayPal account, email address, IP address, and username. He/she succeeded, deposited money and played. The player felt disappointed that the casino has failed to enforce their self-exclusion policy. The casino advised the player that the self-exclusion was requested on 888 platforms only, and didn´t include bingo or instant games. There is no further information on the case.
 
This complaint is from 5/2018
Disputed amount: ?? (real money)
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Failed self-exclusion
Black points: 0
Failed self-exclusion.
The player complained he had self-excluded himself from the casino but he kept receiving the marketing offers and eventually he joined in the casino several times, each time losing huge amounts of money. But when he won, the casino refused to pay him the winnings due to his previous self-exclusion. The casino replied that they were not allowed to discuss the case publicly. No more update since then.
 
This complaint is from 9/2013
Disputed amount: ?? (bonus money)
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Show 1 similiar complaints with 0 black points in total
Waiting for decission of regulator
Black points: 0
Complicated and delayed withdrawal process.
The player from Austria requested two withdrawals and the casino confirmed that the payments were sent out, but several weeks later, they were nowhere near the player's bank account. The player was in constant communication with the casino about this matter but apparently, the transactions got lost and the casino claimed having sent it a long time ago. They asked the player for proof of not receiving the payments. In the end, the player submitted a complaint with Malta gaming authority but no decision was made yet.
 
This complaint is from 7/2019
Disputed amount: €3,427 (bonus money)
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Complaints on related 777 Casino (Same management)
Insufficient evidence from casino
Black points: 16800 (8,400 for this casino)
The player's account suspended without a valid reason.
The player got a message that his account had been temporarily suspended. It happened after he requested withdrawal over £30 000 . The player was unable to understand the situation as casino did not provide any evidence.
 
This complaint is from 5/2016
Disputed amount: €30,220 (real money)
Read more on: askgamblers.com
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Insufficient evidence from casino
Black points: 448 (224 for this casino)
The player was accused of breaching bonus terms. No evidence showed.
The player played with a welcome offer and after he completed the wagering requirement, he was accused of breaching bonus terms. However, the casino did not give any information about which term was breached. They responded to the complaint but the refused to give any info publicly and did not provide any evidence.
 
This complaint is from 6/2016
Disputed amount: £2,426 (bonus money)
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Show 1 similiar complaints with 448 black points in total (224 for this casino)
Technical glitch
Black points: 3000 (1,500 for this casino)
The player stated he won in bingo 50000€ and then the system just switched to the next spin.
The player showed a print screen to prove he hit 50 000 €. He was unable to get any answer from the support. The casino answered only with a question regarding his username and email. Internal communication was problematic because the casino was asking for some ID number the player could not give. No update since.
 
This complaint is from 2/2016
Disputed amount: €50,000 (real money)
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Uncertain case, good regulator
Black points: 524 (262 for this casino)
The player had a problem to withdraw the winnings.
After withdrawal request, the casino asked for ID documents and they asked for notary proved credit card. The player claimed he used e-wallet to deposit. The casino replied that they were dealing with the request and there was no update since.
 
This complaint is from 5/2018
Disputed amount: €5,000 (real money)
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Uncertain case, good regulator
Black points: 86 (43 for this casino)
In the past player was self-excluded in a sister casino.
The player won 46 000 € and the casino refused to pay him his winning as in 2012 he was self-excluded in sister casino. However they agreed to pay him his deposit back.
 
This complaint is from 1/2016
Disputed amount: €46,000 (bonus money)
Read more on: casinomeister.com
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Show 1 similiar complaints with 86 black points in total (43 for this casino)
Delayed payment, status unknown
Black points: 425 (212 for this casino)
Extremely long withdrawal processing.
A player from Ireland complained about the casino's lack of responsiveness because when he made a withdrawal request, the casino didn't react to it. One week later, he was asked to send all the documents that were needed for the account verification. Ever since then, the casino stopped responding to him. After he tried to get some answer on several occasions, it still didn't lead to a resolution. No further reaction from the casino.
 
This complaint is from 4/2019
Disputed amount: £3,250 (bonus money)
Read more on: askgamblers.com
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Delayed payment, status unknown
Black points: 137 (68 for this casino)
Delayed account verification process.
The player complained about lack of responsiveness from the casino and a long withdrawal process. They made a withdrawal request and sent all the necessary documents for the account verification. But then, the casino sent them an email saying that in order to complete the verification process, they needed to get in touch with the player via phone. The player gave them one phone number and the casino support said they were trying to get in touch with them but no one was answering the phone. So the player gave them a second, and a third phone number, but the calls never came. The casino stated there was a connection problem. No further information is available and the complaint remains unsolved.
 
This complaint is from 1/2019
Disputed amount: €1,200 (bonus money)
Read more on: thepogg.com
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Show 1 similiar complaints with 137 black points in total (68 for this casino)
Delayed payment, likely paid
Black points: 100 (50 for this casino)
Extremely long account verification and withdrawal processing.
James, a player from Malta, complained about very long processing of his withdrawal request. About two weeks after his request, the casino didn't react to it and shortly after that, they informed him that the photo of his bank card was not complete and therefore invalid. The player then sent copies of his card again but 5 days later, he still didn't receive any response. Ever since then, there was no reaction from the casino.
 
This complaint is from 12/2018
Disputed amount: €1,015 (bonus money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100 (50 for this casino)
Extremely long withdrawal processing.
The player requested a withdrawal via MasterCard payment method but the casino informed them that it wasn't possible to do so and asked them to choose a different method. The player had no problem doing so, they reversed the first one and requested a new one. Soon after that, the withdrawal request was still pending and the casino didn't respond to them about it. No reaction from the casino, no more update is available ever since then.
 
This complaint is from 3/2019
Disputed amount: £190 (bonus money)
Read more on: askgamblers.com
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Show 1 similiar complaints with 100 black points in total (50 for this casino)
No reaction, good regulator
Black points: 144 (72 for this casino)
The player was accused of bonus abuse.
After the player requested withdrawal, they received an email saying that they breached the bonus terms and conditions without any further explanation from the casino. The casino also never responded to the complaint and it stayed unsolved.
 
This complaint is from 6/2016
Disputed amount: £180 (bonus money)
Read more on: askgamblers.com
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Complaints on related Costa Games Casino (Same affiliate)
Uncertain case, good regulator
Black points: 94 (2 for this casino)
The player's account was closed due to a bonus abuse.
About twelve hours after the player accepted a welcome bonus, their account was closed due to a bonus abuse and they were also excluded from all Cassava Enterprise Game Sites. No further update is available ever since then.
 
This complaint is from 4/2016
Disputed amount: £500 (real money)
Read more on: askgamblers.com
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Complaints on related Slot Crazy Casino (Same affiliate)
No reaction, good regulator
Black points: 178 (5 for this casino)
The player was denied of his winning due to a self-exclusion at the casino's sister site.
The player, Kevinsmbuk from the UK, made a deposit and won £510. The following day after he requested a withdrawal, he received an email about his winning being denied and his deposit to be returned soon. They found out that Kevinsmbuk was self-excluded at the Cassava casino group and he claimed he had no idea this casino belonged under that group. No further update is available.
 
This complaint is from 8/2016
Disputed amount: £510 (real money)
Read more on: askgamblers.com
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No reaction, good regulator
Black points: 48 (1 for this casino)
The player was denied of playing at the casino due to a self-exclusion.
The player, JT921 from the UK, wanted to make his first deposit but there was a problem with the payment method, so he chose a different one. After he did so, his account became blocked due to self-exclusion at the casino's sister site. No further update is available.
 
This complaint is from 12/2015
Disputed amount: $100 (real money)
Read more on: askgamblers.com
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Complaints on related Sky High Slots Casino (Same affiliate)
Uncertain case, good regulator
Black points: 11 (1 for this casino)
After a successful document verification, the player still didn't receive his winning.
BEN285 requested a withdrawal and sent all the documents needed for the account verification. He claimed he never received the winning but the casino said otherwise and told him to check with his bank. It was unclear to us whether the player played with a bonus or not but the casino never responded to him. About two weeks later, they started to communicate and the player felt hopeful to receive their winning. There is no further update on this case.
 
This complaint is from 2/2017
Disputed amount: £120 (bonus money)
Read more on: askgamblers.com
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Show more complaints (+12)

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* We only list complaints, where the casino might be breaking our Fair Gambling Codex.

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