Home Online Casinos 888 Casino Review

888 Casino Review

Players from United States Not Accepted
8.7 Rating
Very Good
Reputation
Players from United States Not Accepted
Very Good
Reputation
This review was last updated: 2019-01-02T00:00Z  

We've thoroughly reviewed 888 Casino and gave it a very good reputation rating, which means it's a great casino to play at. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. 888 Casino is related to other online casinos listed below and its rating is also negatively influenced by them. Read the full review below and learn more about this casino.

According to our research and estimates, 888 Casino is one of the biggest online casinos with huge revenue and number of players. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We currently have 16 complaints directly about this casino in our database, as well as 6 complaints about other casinos related to it. Because of these complaints, we've given this casino 16,754 black points in total, out of which 11,015 come from related casinos. You can find more information about all of the complaints and black points below.

888 Casino appears on only one blacklist. You can find it displayed below, but it hasn't influenced our rating of this casino. We've chosen to ignore it either because it's related to the casino's previous owner, or because of some other applicable reason.

Based on all of the information mentioned in this review, we can conclusively say that 888 Casino is a very good online casino. You can expect to be treated well and have an enjoyable experience if you choose to play at it.

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Residents from
United States
Not accepted
IP addr. from
United States
Not blocked
VPN
usage
Prohibited
Website
Language
English (+11)
Live Chat
Language
English
Email Support
Language
English
No Deposit Bonus
Not available
Deposit Bonus
Not available
Payment Methods
Show All (33)
Game providers
Show All (12)
Owner
888 Holdings
Established
1997
Withdrawal limit
$30,000  per month
Licensing Authorities
Show All (9)
Gibraltar
Good
United Kingdom
Perfect
Schleswig Holstein
Good
Interesting Facts
  • Big online gambling company online since 1997
Positives
  • Wide variety of live dealer games
  • Popular progressive jackpot slots
  • Above average withdrawal limit
  • Somewhat improved reputation since 2018
  • PayPal is one of the payment methods
Negatives
  • Slow customer support
  • Sometimes long verification upon withdrawal
  • Refused to dispute complaints publicly until 2016

Complaints about 888 Casino and related casinos (31)

We have conducted extensive research on the web and as a result we have found following 31 complaints on 888 Casino or any brands that might be interconnected with it. Taking into account seriousness and credibility of these complaints and estimated size of casino revenues we decided to give 888 Casino a Very Good reputation.

Very Good Casino Reputation
Direct complaints about 888 Casino
Insufficient evidence from casino
Black points: 1586
The player received a partial amount of his winning and then the casino closed his account for no reason.
The player played in 888 Casino and after some bad fortune, he won £15000. When he tried to withdraw the money he got an email saying that his account didn't pass the verification and notarized scans of his documents were needed. He provided them and the casino allowed him to withdraw almost all of his money. With only £2475 left on the account, the casino decided to permanently close the player's account with the remaining winning confiscated.
 
This complaint is from 6/2016
Disputed amount: £2,475 (real money)
Read more on: askgamblers.com
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Insufficient evidence from casino
Black points: 970
Bonus conditions breached and all funds were seized.
The player, Marcel from the Netherlands, requested a withdrawal in the amount of €1,400. It was denied due to a bonus abuse and the account became permanently closed. The casino promised to return the funds to the player through a wire transfer. There is no further information on this case.
 
This complaint is from 2/2018
Disputed amount: €1,400 (real money)
Read more on: askgamblers.com
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Insufficient evidence from casino
Black points: 250
The player's account was closed with all his funds still on it due to a bonus abuse.
When the player tried to withdraw his winning, the casino locked his account and blamed him of a bonus abuse. The player denied this accusation and asked the casino to provide him with a proof. The casino mentioned that they had already explained him the reasons and refused to discuss this complaint with a 3rd party mediator. That is why the case remained open and unresolved.
 
This complaint is from 2/2018
Disputed amount: €440 (bonus money)
Read more on: askgamblers.com
Read more
Show 2 similiar complaints with 1,220 black points in total
Uncertain case, good regulator
Black points: 468
The player lost access to his account because an internal security check on his account had failed.
Hermann experienced serious troubles when he tried to access his account after he requested a withdrawal of his deposit money. The casino told him that his account had failed some of their internal security checks. They also contacted his Entropay and that account got locked too. The player didn't get any clear answer what should he do in this case or how to get his money back. There is no update available and the case remains unresolved.
 
This complaint is from 3/2016
Disputed amount: €6,000 (real money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 389
The player's account got blocked after he requested the bigger withdrawal.
The player played with 888 Casino for several days and during that time he got some small winnings and withdrew some of the money. Everything was fine until he won a bigger amount and tried to withdraw it. The casino permanently locked his account and kept all the funds due to their decision where he didn't pass their verification but later on, they passed the verification. The player never used a bonus to play so the casino should have at least returned the players' deposits if they didn't want to explain this case. Very confusing and unresolved complaint without a further update.
 
This complaint is from 5/2016
Disputed amount: €4,600 (real money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 258
Casino decided to confiscate the player's funds and close their account for no reason given.
New player started to play at 888 Casino. It took only one day and the casino blocked the player's account and asked him to send them notarized copies of his ID card and credit card. He sent them notarized copies but his account remained blocked. Later on, he received an answer from the casino where the casino decided to permanently close his account without any further explanation and confiscated all the player's money. The case stayed unresolved.
 
This complaint is from 3/2016
Disputed amount: $3,000 (real money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 197
Shortly after the player contacted the casino for missing money from their account, it was blocked for security reason.
After a trouble with logging in to his account, the player reset his password. When he successfully logged in, he discovered that his money was gone. After he explained his situation on live chat, the casino blocked his account immediately due to security reasons. The support representative also told the player that somebody had withdrawn $500 from his account. There is no further update on this complaint due to both parties stopped responding.
 
This complaint is from 12/2014
Disputed amount: $5,500 (real money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 178
After a long payout process, the player received a non-cashable cheque from the casino.
The player complained about a very long withdrawal process and when he finally received a cheque from the casino, he was unable to cash it and paid a £250 fee. The cheque was returned to the casino. Soon after that, the support started to be rude and later on became non-responsive. There is no further update available.
 
This complaint is from 9/2015
Disputed amount: £2,000 (real money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 105
The player's funds were confiscated due to a previous bonus abuse accusations.
Jenny requested a withdrawal of £3,000 but was denied due to a previous accusation of a bonus abuse at the bingo casino. The casino kept her winning and her deposit also. The case remains unresolved.
 
This complaint is from 8/2017
Disputed amount: £3,000 (bonus money)
Read more on: casinomeister.com
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Uncertain case, good regulator
Black points: 93
The casino asked a player to notarize all his documents needed for verification and still didn't receive his winning.
Björn was very surprised when the casino asked him to sent notarized copies of all his documents for verification. Besides the fact that he was currently in Poland, he sent all the notarized evidence to the casino. Still, we cannot say if this had helped or not and the case remains unresolved.
 
This complaint is from 10/2015
Disputed amount: €900 (real money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 59
A lady was disconnected during her play and had proved that she had won, but the casino tried to compensate her with a much smaller amount.
The whole story is very interesting. The lady was disconnected during a spin and her screenshots indicated that she might have won some money. The casino firstly compensated her the value of the spins but she pointed out that there was a win. Then the casino came up with a gesture of a goodwill and offered her £250 as a compensation. But this lady made some calculations and disagreed with the compensation offered to her because her winning should have been £661. How the case ends is a mystery: both sides agreed on a deeper investigation of the case.
 
This complaint is from 12/2014
Disputed amount: £750 (real money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 53
The account was closed and the winnings were seized.
Matti, a player from Finland, had won €850. When he tried to login into his account, it was closed and all the funds were seized. After he contacted the casino a few times, they informed him that they would need additional documents to verify his identity in order to reopen his account. He resubmitted those documents for verification. There is no further information on the case.
 
This complaint is from 5/2018
Disputed amount: €200 (real money)
Read more on: askgamblers.com
Read more
Show 8 similiar complaints with 1,332 black points in total
No reaction, good regulator
Black points: 633
A regular player ended up with a locked account when he tried to withdraw his winning.
A player who had played with 888 Casino for half a year ended up with a locked account when he had tried to withdraw his winning. The casino didn't react to his complaint nor explain why they locked out the player who had been playing for half a year in this casino without any trouble. Unfortunately, the case remains unresolved.
 
This complaint is from 1/2017
Disputed amount: £3,000 (real money)
Read more on: askgamblers.com
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Stupid excuse or fraud
Black points: 300
Technical problems caused that the player always lost the bonus rounds and the winnings generated from them.
A regular player pointed out that in the month of July 2015, the casino experienced lots of technical difficulties. Each time when it happened to him, he lost all the bonus money generated from the bonus rounds. He wanted a casino to compensate him for his trouble somehow but the casino decided to close their account and offered him $50 if he came back to play. There is no further update on how this situation ended.
 
This complaint is from 8/2015
Disputed amount: Can$221 (real money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100
Extremely long withdrawal process.
The player requested a withdrawal in the amount of $203 but the player´s bank refused to receive the transfer and the casino looked for another way to deliver the payment to the client. There is no further information on the case.
 
This complaint is from 4/2018
Disputed amount: $203 (real money)
Read more on: askgamblers.com
Read more
Delayed payment, likely paid
Black points: 100
Extremely long withdrawal process.
Harry, a player from the UK, requested a withdrawal in the amount of £990 and still hasn´t received the money. There is no further information on this case.
 
This complaint is from 7/2018
Disputed amount: £990 (real money)
Read more on: askgamblers.com
Read more
Show 1 similiar complaints with 100 black points in total
Sin from the past
Black points: 0
This casino has lots of unresolved complaints from its past.
Until 2014, this casino fails to resolve lots of complaints mostly concerning delayed payments or technical problems. We decided to not to mention each and every one of them individually but to group them into one complaint marked as "Sin from the past."
 
This complaint is from 1/2013
Disputed amount: $10,000 (real money)
Read more on: askgamblers.com
Read more
Sin from the past
Black points: 0
These players were accused of a bonus abuse or an excessive free bonus bingo play with all their funds being confiscated.
We decided to group a few complaints together and make this sad story shorter for you. When you click on the link, it will show you each and every one on these complaints. There are many complaints about this casino and they altogether made about £83,758 in debt towards the players. In most of them, you can read about how they accused regular players of a bonus abuse or an exssesive free bingo play, or they would close your accounts at the casino's sister sites too, which is a shame. The casinos usually closed the players accounts with their deposits still on it and felt no remorse doing so. They would never provide the players with a relevant proof of the accusations, they would just simply do as they like. Many, almost all of them, are never resolved. Therefore, dear players, please be careful.
 
This complaint is from 1/2011
Disputed amount: £83,758 (bonus money)
Read more on: bingo.vg
Read more
Sin from the past
Black points: 0
The casino failed their players in numerous ways and actions.
The 888 casinos failed to process the self-exclusion requests correctly and that effective customer identification checks were not in place. The Gambling Commission has found that 888 has breached a number of social responsibility codes in relation to self-exclusion requirements and customer interaction. Therefore, they promised to return to customers the £3.5million deposited during the period in which their self-exclusion was not properly affected across all of 888’s platforms. This will be returned to customers either by way of prior customer withdrawal or by way of refund. Hopefully, this issue will be resolved quickly so there would be no more loses like these and the customers would start enjoying playing at the 888 platforms again.
 
This complaint is from 8/2017
Disputed amount: $1,000 (bonus money)
Read more on: gamblingcommission.gov.uk
Read more
Show 2 similiar complaints with 0 black points in total
Technical glitch
Black points: 0
Player experienced troubles during a live roulette play.
After some technical difficulties, the player's money from the live roulette winning was missing. Based on the logs from the servers, the player never made a bet, but money for this bet was missing. There is no update available.
 
This complaint is from 10/2015
Disputed amount: ?? (real money)
Read more on: askgamblers.com
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Failed self-exclusion
Black points: 0
Failed self exclusion.
The player self-excluded himself/herself from the casino sites operated within 888 Group. After some time, he/she tried to login with the same information as previously, like the billing address, registered card details, PayPal account, email address, IP address, and username. He/she succeeded, deposited money and played. The player felt disappointed that the casino has failed to enforce their self-exclusion policy. The casino advised the player that the self-exclusion was requested on 888 platforms only, and didn´t include bingo or instant games. There is no further information on the case.
 
This complaint is from 5/2018
Disputed amount: ?? (real money)
Read more on: askgamblers.com
Read more
Complaints on related 777 Casino (Same management)
Insufficient evidence from casino
Black points: 16800 (8,400 for this casino)
The player's account suspended without a valid reason.
The player got a message that his account had been temporarily suspended. It happened after he requested withdrawal over £30 000 . The player was unable to understand the situation as casino did not provide any evidence.
 
This complaint is from 5/2016
Disputed amount: €30,220 (real money)
Read more on: askgamblers.com
Read more
Technical glitch
Black points: 3000 (1,500 for this casino)
The player stated he won in bingo 50000€ and then the system just switched to the next spin.
The player showed a print screen to prove he hit 50 000 €. He was unable to get any answer from the support. The casino answered only with a question regarding his username and email. Internal communication was problematic because the casino was asking for some ID number the player could not give. No update since.
 
This complaint is from 2/2016
Disputed amount: €50,000 (real money)
Read more on: askgamblers.com
Read more
Uncertain case, good regulator
Black points: 524 (262 for this casino)
The player had a problem to withdraw the winnings.
After withdrawal request, the casino asked for ID documents and they asked for notary proved credit card. The player claimed he used e-wallet to deposit. The casino replied that they were dealing with the request and there was no update since.
 
This complaint is from 5/2018
Disputed amount: €5,000 (real money)
Read more on: askgamblers.com
Read more
Insufficient evidence from casino
Black points: 448 (224 for this casino)
The player was accused of breaching bonus terms. No evidence showed.
The player played with a welcome offer and after he completed the wagering requirement, he was accused of breaching bonus terms. However, the casino did not give any information about which term was breached. They responded to the complaint but the refused to give any info publicly and did not provide any evidence.
 
This complaint is from 6/2016
Disputed amount: £2,426 (bonus money)
Read more on: askgamblers.com
Read more
Delayed payment, status unknown
Black points: 425 (212 for this casino)
 
This complaint is from 4/2019
Disputed amount: £3,250 (bonus money)
Read more on: askgamblers.com
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No reaction policy, good regulator
Black points: 156 (78 for this casino)
 
This complaint is from 1/2019
Disputed amount: €1,200 (bonus money)
Read more on: thepogg.com
Read more
No reaction, good regulator
Black points: 144 (72 for this casino)
The player was accused of bonus abuse.
After he tried to make a withdrawal he got an email saying he breached bonus terms without further explanation. The casino did not respond to this complaint.
 
This complaint is from 6/2016
Disputed amount: £180 (bonus money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100 (50 for this casino)
 
This complaint is from 12/2018
Disputed amount: €1,015 (bonus money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 100 (50 for this casino)
 
This complaint is from 3/2019
Disputed amount: £190 (bonus money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 86 (43 for this casino)
In the past player was self-excluded in a sister casino.
The player won 46 000 € and the casino refused to pay him his winning as in 2012 he was self-excluded in sister casino. However they agreed to pay him his deposit back.
 
This complaint is from 1/2016
Disputed amount: €46,000 (bonus money)
Read more on: casinomeister.com
Read more
Show more complaints (+11)

Have you found a relevant complaint about this casino, or do you have personal bad experience? Help others and submit your complaint.

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* We only list complaints, where the casino might be breaking our Fair Gambling Codex.

888 Casino Bonus

8.7
/10
Very Good Casino reputation reputation

Registration No Deposit Bonus - 888 Casino

Not Available in United States
  • Wagering requirements: 30x
  • Getting this bonus is VERY TIME-CONSUMING
  • When you roll-over the bonus the initial bonus value is deducted
  • Maximal cashout: Can$15
  • Terms apply, please gamble responsibly
  • 18+ , www.begambleaware.org
  • Game weighting and exclusions apply
 
  • Available for following countries:
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Last checked: 2019-01-02T00:00Z
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8.7
/10
Very Good Casino reputation reputation

1st Deposit Bonus - 888 Casino

Not Available in United States
  • Minimal deposit: Can$20
  • Wagering requirements: 30x bonus
  • You should get this bonus relatively FAST
  • Maximal cashout: Can$500
  • Neteller and Skrill excluded
  • 18+ , www.begambleaware.org
  • Game weighting and exclusions apply
  • Terms apply, please gamble responsibly
 
  • Available for following countries:
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Last checked: 2019-01-02T00:00Z
Bonus works (0) Bonus doesn't work (0)

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