888 Casino is one of the oldest and most popular online casinos. However the numerous complaints of players based on casino account suspensions and refused withdrawals contribute to the low reputation rating of 888 casino.
888 Casino is a well-known online gambling label. The company, often referred to as a founder of online gambling, thanks to its progressive and smart business decisions, has become an icon of the market over the decades. Since 2005, the company has been listed on the London Stock Exchange. Cassava Enterprises Limited, which operates 888 Casino, is licensed and regulated by the Government of Gibraltar. For players from UK and Ireland, the contracting parties are 888 UK Limited and 888 Ireland Limited respectively, operated under respective licenses in the UK and Ireland. 888 Casino benefits from its huge popularity, along with heavy traffic to their sites, with over 20 million registered users and continuous revenue growth year on year. 888 has even made the effort to expand their business to the US market.
The first thing that a responsible player should do upon registration is read the terms and conditions. Although at 888 Casino, this means reading for the whole evening. However, it’s important in order to get the full picture of how this casino behaves towards their players.
For instance, if there is any suspicion, that a player has been using third party software to gain an advantage, the casino has the right to terminate that player’s account and confiscate any balance. When accepting casino terms, the player is also waiving any future claims against the casino. Another serious threat is the right of the casino to freeze a player’s funds, void winnings and block his account, if the player has already self-excluded at any other casino operated by Cassava Enterprises.
The same applies to a player, whose gameplay is suspected to be fraudulent, unlawful, improper or reliant on software aids. So if you try to play live blackjack using card counting software that will optimize your strategy in real time, you will likely end up cut off from the game. 888 Casino, without hesitation, blocks players’ accounts and retains their funds in the case of suspected bonus abuse, or on suspicion of systematic play (whether individual or as a team).
According to the terms of service, the casino shall not be liable for any loss or damage whatsoever, including loss of winnings due to a software malfunction or any technical issues. If any errors result in an increase of winnings, the player should immediately inform the casino about the error and any winnings credited will be deducted from the player's account.
Every player is used to a certain level of risk, but acceptance of these types of conditions puts any player in quite a disadvantageous position. The casino tries to compensate for these terms and conditions by offering ‘interesting bonuses and promotions’.
888 Casino is available in 15 languages and you can pay using most payment methods you can imagine. However, it’s important to note that withdrawals are limited to a maximum of $30,000 per month. Should you play here regularly, 888 Casino will make every effort to make you feel like a VIP, walking down the red carpet towards great winnings and impressive customer service.
If you get lucky and win a jackpot, you will get your winnings within up to 24 monthly installments, and your face will be the headline of a marketing campaign. That’s what 888 terms and conditions say, but the reality may be well different.
We have thoroughly examined many complaints, where players experienced rather unfair treatment from 888. In some cases, the casino blocked a player’s account, withheld all of his funds, and with some luck, some players got back at least their deposits. If you try to submit your case publicly in a forum, the casino will most likely ignore it. In one case, a particular player's complaint towards 777 Casino, which is an 888 sister casino, saw him lose €50,000 due to a technical issue with the game software. These kinds of circumstances are covered by the terms of service, which state that when the result shown on the screen of the player conflicts with the result shown on casino server, the outcome should be in all circumstances based on the casino server.
We have carefully researched public forums, where we have noticed numerous complaints, including blocked accounts, and no will from the casino to resolve these complaints. We have found a number of cases where real money winnings were voided, and accounts were blocked without explanation.
This clearly proves that 888 Casino would not hesitate to use unfair terms and conditions clauses to gain a profit. The second most common type of complaint is the cancellation of winnings from bonuses, again subject to the terms of service. The casino refuses to resolve or even discuss these complaints on forums, and avoids all public communication, besides brief statements that their actions are based on their terms and conditions.
At 888 Casino the withdrawals are limited to $30,000 per month, and for larger withdrawals, players get paid in monthly installments of $30,000. Jackpot winnings can be payed out in up to 24 monthly instalments. You can use a number of different payment methods at 888 Casino. There are more than 30 payment methods for deposits and 12 for withdrawals, such as Visa, Maestro, Entropay, Neteller, PayPal, Skrill. If a player makes multiple deposits using more than one payment method,the casino will process any withdrawal using all of these methods, as defined in the withdrawal policy, in order to prevent money laundering.
888 promotions may offer a no deposit bonus for a limited time only, as a special promotion from time to time. For instance, on the first day of month, the casino draws 26 players, who are offered no deposit bonus free play. For new players, 888 Casino offers a 100% bonus for the first deposit up to 140EUR/GBP.
Before accepting the welcome bonus, we recommend you carefully check whether you haven't used a similar bonus in any of the casinos belonging to Cassava Enterprises in the past. The full list of Cassava Enterprises casinos is included. If you are not sure, check with the live chat operator and make a screenshot of the answer in the event of any future claims.
If you use multiple welcome bonuses, you can easily end up without access to your account and any funds contained therein. On top of the bonuses and promotions, the casino offers a comp points loyalty program, VIP club and ongoing daily promotions. The clever bonus marketing of 888 aims for promotions to satisfy every player.
We recommend you search our website further for a more reliable casino. However, if you wish to play here, despite to the risks involved with playing at 888 Casino for real money, we recommend you make only small deposits, and always bear in mind the disadvantageous position of players according to the terms of service.
We do not expect any substantial change in 888 Casino’s reputation in the near future. However, we will be checking the reputation of this casino continuously, and if there is any improvement, we will update our rating.
888 is a casino packed with a huge number of games from several different game providers and attractive live games that literally drag you in. You’ll also find plenty of video poker games, slots and table games. You can choose between instant play via the Flash platform, or you can use the downloadable software version.