Home Complaints 7bit Casino - Player’s deposit has never been credited to his casino account.

Amount: €25

7bit Casino - Player’s deposit has never been credited to his casino account.

8.0/10 Very Good reputation Submitted: 15 Jul 2020 | Resolved : 21 Jul 2020
Our verdict

Generous casino

RESOLVED

Case summary

71 days ago - 21 Jul 2020

The player from Finland has deposited money into his account, but the funds seem to be lost. Casino decided to credit player's account with missing €25.

Written by Viliam
Casino analyst
Public
Show English translation Show Finnish original

Hey!

I made a deposit on July 11, 20 using the Rapid Transfer deposit method to that casino and the deposit did not appear in my account. The statement still reads "pending" even if the deposit should have been immediate. That amount was immediately debited from my bank account. In addition, a message came from the payment intermediary stating that the payment had been made successfully. I have repeatedly been in contact with the casino and have sent several times a screenshot, as well as the payment transaction (the bank) that masunvälittäjän (Skrill) notification of successful transfer. The casino will ask for them again and again and promise to get back to you as soon as possible. However, nothing happens. And there is no response to contact requests. So can you help.

Automatic translation
Public

Hello,

Thank you very much for submitting your complaint and for forwarding payment receipt and the relevant communication. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider, as you’ve done already. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied.

Could you please advise if you have deposited any funds into your account in the past using the same payment method? I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

Public
Show English translation Show Finnish original

The situation remains the same. A couple of hours ago I was in a chat connection and in response again that the deposit was waiting and promised to contact me "as soon as possible".


Hello O ******

Automatic translation
Public
Show English translation Show Finnish original

Yes, I talettanut before, in the same way. Once before there came a slight delay.

Automatic translation
Public

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Public
Show English translation Show Finnish original

Good thing. Let's hope for the best.

Automatic translation
Public

Hello,

I looked at your complaint and will do my best to help you. I would like to invite 7bit Casino into this conversation. Please, can you explain why is player's deposit payment still pending?

Public

Hello Petri,


Thank you for sharing your experience and apologies for any troubles.


As this matter does require Skrill support team investigation, we’ve been waiting for the update and there is no one so far. We are terribly sorry for any delays and we will make it right and credit your account with missing deposit amount worth 25 EUR right away not to keep you waiting.


Hurry up to log in to your Casino account and kick off having fun with 7BitCasino.


Best Regards,

7BitCasino Team

Public

Dear Oblomov,

Casino states that they credited your account with €25. Is this acceptable for you? Can I consider this complaint as solved?

Public
Show English translation Show Finnish original

Yes. The matter has been resolved on my behalf. Many thanks for the help CASINO GURU and Wiliam !!

Automatic translation
Public

Dear Oblomov,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam