The player was accused of duplicate accounts, abused bonuses, and due to that, all the funds were seized.
The player followed all the terms and conditions while she had won £5,000 with her £10 free cash bonus. After she had sent all the documents for verification, the casino accused her of double accounts and abused bonuses. She insisted that there was a mistake due to the fact that she had only recently moved to a new apartment and perhaps this was the cause of misunderstanding. The casino didn´t want to accept the woman´s words and refused to pay her the winnings. The case remains unresolved.
This complaint is from 11/2014
Disputed amount: £5,000
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