32 Red Casino review confirms its excellent reputation and relation with their players. Based on our research we can confirm that 32 Red is one if the best online casinos what is also confirmed by numerous awards and satisfied players. Casino can still improve their website speed as well as withdrawal processing time.
Casino 32Red was founded in 2012. It is based and licensed in Gibraltar, and players from the UK play under license from the UK Gambling Commission. The biggest advantage of this casino is its reputation, which has been excellent from the beginning. Customer support has very high standards, working hard to solve any problems of their players as fast as possible while treating all the players fairly. The 32Red Website is secure and there are many payment methods for deposits and withdrawals.
32Red has a policy of “the player comes first” and they solve every issue in line with that motto, which results in very few difficulties for players along the way. Since the casino has been established there is only one major dispute worth mentioning: 32Red gave a bonus to a player, and by accident that bonus was doubled (to £2000 instead of £1000). Later on, this player won big time (£25,000) and the casino refused to pay the winnings, arguing that the bonus was unauthorized and if he played with the correct bonus he would lose it all – during bonus wagering, the value of the bonus dropped below £1000. After publication of this problem on the Casinomeister forum by the player and his continuous argument with casino, 32Red admitted their mistake and eventually paid the winnings. This is the only case we’ve found where they have tried to avoid paying the money. Another dispute with a positive outcome occurred when the casino was updating their terms for players from Poland, and at the same time a Polish player was in the process of landing a big win. 32Red decided to pay his winnings according to the old rules and wagering requirements.
This casino truly focuses on its reputation and even rewards their players. Once a player discovered a bug in a game when he was playing in Linux OS, causing the game crashed several times. The player notified the casino of the bug and the casino rewarded him with £250. Their casino support team solves problems like English gentleman, with kindness and dignity, and they always put maximum effort in to keep their players happy. We should also mention that 32Red casino won the prestigious “Casino of the Decade” award from reputable website Casinomeister. 32Red has received many awards since it was established. 32Red casino is audited regularly (every month) by independent company eCOGRA for maximum transparency.
The average time for withdrawals is now a bit longer than in the past, because of the increased minimum time period required for withdrawal to 24 hours. On the other hand, withdrawals do not usually take more than 72 hours. Withdrawals are only processed on British working days when banks are open - generally Monday to Friday 9:00-15:00.Withdrawals made after 14:00 are processed the next working day, plus the24 hours processing period. Another advantage is the wide variety of payment methods offered by 32Red including many ewallets, like PayPal, Neteller, Skrill, ecoPayz and Paysafecard. The maximum withdrawal limit is £120,000/24 hours. Based on the number of players and estimated revenues, 32Red shouldn't have any problem gradually paying winnings in the millions of EUR.
Players from Great Britain can use the bonus code 10FREE during registration in order to claim a £10 free no deposit bonus. As a standard first deposit bonus, 32Red offers £32 bonus for each £20 deposited, up to a maximum of £160. So when, for example, you deposit £30, you will still get only £32 as a bonus. You need to deposit multiples of £20 to get the full bonus (e.g. £64 bonus for £40 deposit). The wagering requirements for all bonuses are that the maximum bet is set to £6.25 and the bonus needs to be staked 40 times. For some specific countries wagering requirements can be different. Make sure to read terms and conditions.
Everything so far sounds great, but this casino is not without its downsides.. We had a feeling when conducting the review that functionality of the website has become a bit rusty. The Live Chat window crashed during our test (but was quickly reconnected) and some games weren't loaded fast enough. It looks like 32Red is slowly losing pace with some of the younger and more modern casinos, which can offer faster withdrawals, a more modern design and perfect functionality. Another downside is that 32Red provides games from just one software provider which can discourage some players. On the other hand, the casino still keeps the outstanding reputation it has held from the very beginning, along with professional customer service and excellent customer support.
If you don’t mind waiting a bit longer for your withdrawals, then you are definitely at the right place at 32Red. This casino still has a perfect reputation, even though they’ve been trading for a number of years. Their player-friendly policy and customer support makes 32Red one of the best casinos out there. They could improve the latency of their website, but that would be splitting hairs. We definitely recommend this online casino, especially to high stakes players and those who would like to win big without having to wait months or even years to receive their winnings. At 32Red, thanks to their industry leading withdrawal limit, it’s a mere matter of days.
32Red casino offers more than 550 games from industry leading casino software provider Microgaming. Mobile versions of the casino and a casino mobile app are also available. Customer support is one of the best out there. There is a rumour about live chat that there’sa good chance you’ll speak with people from high in the casino’s management, who take a hands-on approach to staying in touch with their customers. In 2013, 32Red won an award from Etruvian Consulting, which was anonymously testing customer support for many different casinos.