HomeComplaints24VIP Casino - Delayed withdrawals.

24VIP Casino - Delayed withdrawals.

Amount: €4,300

24VIP Casino
Safety Index:High
Submitted: 28 Dec 2019 | Case closed : 21 Jan 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

Carlos, a player from Spain, experienced different withdrawal conditions that the ones the casino stated on their website.

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4 years ago
Translation

The casino does not process € 500 a day is totally false, it takes between 7-11 working days to process the request, and they reject all others, they only accept the first one, and in my case request 5 of € 500, they rejected all but the first , and instead of € 500 they made me € 300 .. I have proof and emails is a real trap, using this method you can not withdraw more than € 900 per month!

I do not know how you can give it so much note, if you need emails, captures or withdrawals that have been canceled I send them to you, it deserves a score of 1, finally in my case after 1 month and withdrawing only € 800 I played everything as I saw that they wouldn't send it to me and I lost it

Automatic translation:
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4 years ago

Hello Carlos.

 

We are sorry to hear about your negative experience with 24VIP Casino and we absolutely appreciate that you shared your experience with the Casino Guru team. Could you provide us with the proofs you have mentioned? Has the casino provided you with any explanation?

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4 years ago

Dear Carlos.

 

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

 

The player can reopen this complaint anytime.

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