Home Complaints 22bet Casino - Player’s withdrawal has been declined.

Amount: 100,000 CHF

22bet Casino - Player’s withdrawal has been declined.

2.1/10 Very Bad reputation Submitted: 18 Nov 2019 | Unresolved : 31.01.2020
Our verdict

No reaction, passive regulator

UNRESOLVED

Case summary

158 days ago - 31 Jan 2020

The player complains that the casino is not paying out her winnings. This issue occurred when the casino suggested her to use other payment methods to process the withdrawal.

Written by Satrio
Casino analyst and complaint specialist
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Hello this casino does not pay my money, they do not respect its own terms and conditions. The crazy people. Deposit method is same as the withdrawal method, but do not let me pay you off! They want me to use other methods of entrapment and lose all the money 1.10. Get free games on high and the game is free without my free play to play. Emails out that I should deposit again but with other method which actually in terms of the rules writes that man should not use different number of methods! Imagine a crazy casino, people FINGERS OFF DAVON !!!!!!!!!!! I paid no bonuses I had no advantages, I won the slot and, in spite of that, you do not pay it. Emails from those like zbs "wait for your money 5-7 wercktagen", 2 weeks past still no money. The worst casino there is, it is not to be recommended. The fake casino should not exist in the market, no way. So I rate NEGATIVE. I hope that the NO LICENSE get more.

Automatic translation
Public

Dear Stefania,

Thank you for submitting your complaint and I am sorry to hear about your troubles. I would like to ask you a few questions to fully understand your issue. Did you verify your account? Have you ever had a successful withdrawal before? Also, could you please send me an email or screenshot from the casino support, informing you about your withdrawal status? Thank you in advance for your reply.

Best regards,Satrio

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Yes verificierte account, I paid 5100 ft. After that, I have to start forcing to pay by another method and the entire money from account 1.10 to gamble. I respect the terms and conditions and only one method used as in terms and conditions wrote. I have used the same payment method as the single payment method, with account statement from bank (signed) as proof that it has used the same account and same deposit as payment method. The 22 bet casino is a FAKE casino pure fool, it should not be on the market. On your request, I can send screenshots. Thanks a lot

Automatic translation
Public

Dear Stefania,

Apologies for the delay. Yes, please forward me the email to satrio.y@casino.guru.Also, could you please confirm if you played with any bonus before? Thanks so much

 

Public

Dear Stefania,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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My deposit was boni.

Automatic translation
Public

Hi Stefania,

Could you please send me an email or screenshot from the casino support, informing you about your withdrawal status? Did you verify your account? Have you ever had a successful withdrawal before?

Please get back to me with the answer from the questions above so we can investigate your case further.

Thank you

Public

Dear Stefania,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Public

Hi Stefania,

I have reopened this complaint by your request.  

Could you please resend me an email or screenshot from the casino support, informing you about your withdrawal status to my email (satrio.y@casino.guru)? Did you verify your account? Have you ever had a successful withdrawal before?

Please get back to me with the answer to the questions above so we can investigate your case further.

Regards,

Public

Dear Stefania,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
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Hello I won 100000 chf and just received 5000 chf what should I do? They deleted my account. I can't do anything more. You shouldn't ask me.

Ask those who don't pay me the money I have won and just delete my player account. Why does this pile of dirt still exist ????????????

Automatic translation
Waiting for approval
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Public

Dear Stefania,

I have contacted the casino representative regarding your case. Hopefully, they will get back to us soon. Also, did you check your email stating why they blocked your account? Sometimes, it is possible that casino email ends up in the spam mail folder, so make sure to check there, too.

Regards,

Public

We would like to ask the 22Bet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Public

Since we haven’t received any response from the casino regarding the issue, we are forced to mark the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.