The player tried to withdraw his winnings, but he received an error message, which claims that the card he wants to use to withdraw money is not the same as the one he used for deposit. We rejected the complaint because the player didn't respond to our messages and questions.
22bet Casino - Player cannot withdraw his winnings.
Amount: 300 CHF
22bet Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
I try to raise the money I won in the bets and I can't, error message "says the name does not match the letter of credit which happened to be the same letter of credit I made the deposit to start playing .... ... to receive the deposit works perfectly but to deposit it in the same letter of credit already have problems !!!!!!! It's weird or I hallucinate. I already contacted them but of course no answer.
Best greetings.
Sergio Matos
Automatic translation:
Public
Public
4 years ago
Dear Sergio,
Thank you very much for submitting your complaint through our website. We are very sorry to hear about your problem. I used live chat to contact the casino without any issues. But if you tried to write an email or use the contact form, it can take some time to get a response from the support team.
I asked the live chat support about the withdrawal process. I found out that if you use more than one credit card to deposit, you can withdraw money only using the one which you deposited more money with. So, I would like to know if you used more than one credit card or payment method to deposit.
Best regards,
Kristina
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